Amazon Sellers Guide to Managing Negative Reviews

Amazon Sellers Guide to Managing Negative Reviews

This article details the Amazon Feedback mechanism and provides a practical guide to removing negative feedback, including strategies for violation appeals and effective timing. It also emphasizes the art of public responses when removal is not possible, as well as the fundamental importance of improving service quality and preventing negative feedback. Data analysis is highlighted as a tool to aid feedback management and enhance overall store performance. The guide provides actionable insights to improve seller reputation and drive positive customer experiences.

01/04/2026 Logistics Encyclopedia
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Ebay Warns Against Private Deals to Avoid Penalties

Ebay Warns Against Private Deals to Avoid Penalties

This article delves into various behaviors and severe penalties associated with private sales on eBay. It reminds sellers to strictly adhere to platform rules to avoid significant losses. The article details violations such as off-site diversion, direct contact, and fee avoidance. It also explains penalties like item removal and account suspension, emphasizing the importance of compliant operation. By understanding these rules and consequences, sellers can ensure they operate within eBay's guidelines and maintain a positive standing on the platform.

01/04/2026 Customs Knowledge
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Ebay Expands Seller Protections for Northeast Floods Western Fires

Ebay Expands Seller Protections for Northeast Floods Western Fires

eBay is extending seller protection measures to areas affected by the northeastern floods and western wildfires in the United States. This includes waivers for late shipment rates and tracking upload rates, protection against 'Item Not Received' disputes, and removal of negative feedback. The goal is to alleviate the impact of these natural disasters on seller businesses and boost seller confidence during these challenging times. These measures aim to provide support and flexibility for sellers facing disruptions due to unforeseen circumstances.

12/31/2025 Logistics
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Amazon Revamps Review System Drops Top Reviewer Badges

Amazon Revamps Review System Drops Top Reviewer Badges

Amazon's removal of the Top Review badge signals a significant shift in review weighting. Sellers need to adjust their operational strategies, emphasizing compliant operations, product quality, and organic reviews. Diversifying marketing channels is also crucial to adapt to the new market environment. This change necessitates a focus on building genuine customer relationships and providing exceptional products to maintain a positive reputation and drive sales without relying solely on the Top Review badge. Proactive adaptation is key to success in this evolving landscape.

12/29/2025 Logistics Industry Insights
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Amazon Removes Garden Hoses Over Patent Disputes

Amazon Removes Garden Hoses Over Patent Disputes

A sudden and widespread removal of garden hoses occurred on Amazon US, likely due to patent infringement complaints. Sellers face the predicament of clearing inventory and cutting losses, highlighting the intellectual property risks in product selection. This article analyzes response strategies, emphasizing the importance of compliant operations and serving as a warning to sellers preparing for the peak season. Careful product selection and due diligence regarding potential patent issues are crucial to avoid similar situations and ensure a smooth and profitable selling experience.

12/29/2025 Logistics Industry Insights
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Amazon Sellers Face Challenges With Stranded FBA Inventory

Amazon Sellers Face Challenges With Stranded FBA Inventory

This article analyzes the issue of stranded inventory in Amazon FBA, covering its causes, diagnosis, and solutions. It provides practical strategies to help sellers efficiently manage their inventory and improve profitability. Understanding the reasons behind stranded inventory, such as listing errors or policy violations, is crucial. The article offers actionable steps to identify and resolve these issues, including relisting, creating removal orders, or contacting Seller Support. Effective inventory management is essential for minimizing losses and maximizing sales within the FBA program.

12/30/2025 Logistics Encyclopedia
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Amazon Sellers Hit by Fraudulent Trademark Complaints

Amazon Sellers Hit by Fraudulent Trademark Complaints

Recently, Amazon platform experienced a large-scale listing removal event, with sellers facing malicious infringement complaints. This article delves into the incident, exposing potential extortion behaviors and providing a guide to help sellers protect their rights. It also calls on the platform to strengthen supervision, jointly maintain a fair competitive environment, and promote the healthy development of cross-border e-commerce. The article aims to equip sellers with the knowledge and strategies to navigate these challenges and advocate for a more equitable marketplace.

12/30/2025 Logistics Industry Insights
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Alibaba Tightens UL Certification Rules for Usbound Fire Safety Goods

Alibaba Tightens UL Certification Rules for Usbound Fire Safety Goods

Alibaba.com has announced new regulations requiring smoke detectors, smoke alarms, and carbon monoxide alarms sold to the United States to comply with UL certification standards. Merchants are required to obtain and upload UL qualifications as soon as possible, otherwise their products will face sales restrictions and blocking. This article provides a detailed interpretation of the new regulations and offers a UL certification guide to help merchants achieve export compliance. Failure to comply may result in product removal and account penalties.

02/04/2026 Customs Knowledge
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Amazon Sellers in Europe Must Comply With New EU Directives

Amazon Sellers in Europe Must Comply With New EU Directives

From June 2025, Amazon's European Station will enforce stricter EEL and RED regulations. Electronic products like smartphones and tablets must comply with energy efficiency labeling requirements. Wireless devices need a unified Type-C port and a 'charger-free' option. Sellers should complete product testing, EPREL registration, and information updates as soon as possible to avoid product removal and ensure continued operation in the European market. Compliance with these regulations is crucial for maintaining product listings and avoiding disruptions to sales within the EU.

02/04/2026 Customs Knowledge
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Global Push to Simplify Trade by Ending Consular Authentication

Global Push to Simplify Trade by Ending Consular Authentication

This paper explores the hindering effect of consular authentication on international trade, arguing for its abolishment and highlighting the benefits. It introduces initiatives by the United States and Uganda within the WTO framework to eliminate consular authentication. The analysis covers the challenges associated with this removal and proposes corresponding solutions. Finally, the paper looks ahead to future trends in global trade facilitation, emphasizing the positive impact of removing unnecessary bureaucratic hurdles like consular authentication to improve efficiency and reduce costs for international businesses.

02/06/2026 Customs Knowledge
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