South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

Pet brand YP partnered with Callnovo's South American call center to solve technical support challenges, significantly improving after-sales service efficiency and user satisfaction. With 24/7 availability, native-speaking technical experts, and a professional customer service system, YP's first-time resolution rate for technical issues increased to 90%, and user satisfaction reached 95%. This partnership successfully transformed YP's strategy from reactive support to service leadership, enhancing brand competitiveness.

02/03/2026 Logistics Industry Insights
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US Railroads Face Labor Disputes Supply Chain Risks

US Railroads Face Labor Disputes Supply Chain Risks

The US rail transport system faces a supply chain crisis stemming from labor rights issues. This analysis examines the challenges faced by rail workers under the Precision Scheduled Railroading (PSR) model, leading to declining service quality and supply chain disruptions. It highlights the necessity of improving labor rights and suggests enhanced collaboration between rail companies, unions, and the government to reshape rail transport. Addressing worker concerns is crucial for restoring efficiency and reliability within the rail network and mitigating its impact on the broader supply chain.

11/03/2025 Logistics Industry Insights
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WCO Workshop Enhances Namibias IP Enforcement

WCO Workshop Enhances Namibias IP Enforcement

The WCO held a workshop in Namibia to enhance intellectual property rights enforcement capabilities of Customs administrations in Eastern and Southern Africa. The workshop focused on risk management, information sharing, and the identification of counterfeit medicines. Participants explored strategies to strengthen regional cooperation and combat the trade in illicit goods that infringe on intellectual property rights. The aim was to improve the effectiveness of Customs administrations in protecting intellectual property at the border and fostering a safer and more secure trading environment within the region.

01/05/2026 Customs Knowledge
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Crossborder Ecommerce Faces New Customs Valuation Challenges

Crossborder Ecommerce Faces New Customs Valuation Challenges

The World Customs Organization released Advisory Opinion 4.19, clarifying how to handle royalties that include both patent rights for imported raw materials and trademark rights for the final product in customs valuation. This opinion aims to enhance valuation certainty, reduce trade friction, and assist businesses in tax planning. It offers valuable guidance for cross-border e-commerce and import-export enterprises, particularly regarding the treatment of royalties in determining customs value. The advisory opinion provides a framework for consistently applying valuation principles to complex licensing agreements.

01/05/2026 Customs Knowledge
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Fast Fashion Giant Shein Invests 15M in Factory Upgrades

Fast Fashion Giant Shein Invests 15M in Factory Upgrades

Fast fashion giant Shein announced a $15 million investment to upgrade its supply chain factories, aiming to improve working conditions and enhance its corporate image. This move follows media exposure and internal investigations, and while Shein disputes some allegations, it acknowledges excessive working hours. Facing scrutiny over labor rights and environmental pollution, Shein needs to establish a transparent supply chain, protect worker rights, and promote sustainable development to shed its “sweatshop” image. The investment is a step, but long-term commitment to ethical practices is crucial.

01/16/2026 Logistics Industry Insights
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California Port Truck Drivers Accuse NFI Subsidiary of Labor Violations

California Port Truck Drivers Accuse NFI Subsidiary of Labor Violations

A class-action lawsuit has been filed against California Cartage Express by port truck drivers in Los Angeles, alleging systemic labor rights violations. The lawsuit accuses the company of misclassifying employees as independent contractors and withholding wages. California Cartage Express has a history of labor-related lawsuits and penalties. Government intervention and a finding of violations could reshape employment practices across the port trucking industry. The outcome of this case could have significant implications for worker rights and the overall labor model within the sector.

01/29/2026 Logistics Industry Insights
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Uber Ruling Spotlights Gig Economy Contractor Challenges

Uber Ruling Spotlights Gig Economy Contractor Challenges

A US court ruling on an Uber class-action lawsuit impacts labor rights for independent contractors in the gig economy. The verdict emphasizes individual lawsuits, weakening the possibility of collective action. This analysis explores the challenges faced by independent contractors, including ambiguous legal definitions and a lack of rights. It calls for a balance between flexibility and security to build a sustainable gig economy model. The ruling highlights the ongoing debate surrounding worker classification and the need for updated labor laws to protect gig workers.

01/28/2026 Logistics Industry Insights
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Amazon Temu Tiktok Reshape US Ecommerce Amid Spring Sales

Amazon Temu Tiktok Reshape US Ecommerce Amid Spring Sales

Cross-border e-commerce platform policies are constantly changing, presenting both opportunities and challenges. With Amazon's European Spring Sale approaching, attention should be paid to warehousing, promotion submission deadlines, and compliance issues. AliExpress is promoting brand globalization and overseas consignment. Temu's market share is surging, making Spring Festival inventory preparation crucial. TikTok is adjusting its US operational strategy and expanding in Europe. eBay's fee increase requires careful cost management. EU trademark applications are at a record high, highlighting the growing importance of intellectual property protection. Staying informed and adaptable is key for success.

02/03/2026 Logistics Industry Insights
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Crossborder Ecommerce Firms in Shenzhen Grapple With Labor Disputes

Crossborder Ecommerce Firms in Shenzhen Grapple With Labor Disputes

This article analyzes labor disputes such as forced overtime and disguised layoffs in Shenzhen's cross-border e-commerce enterprises during the pandemic. It reveals the difficulties faced by companies and the infringement of employee rights. From the perspectives of law, business management, and industry development, the article explores how to protect workers' rights and promote the healthy and sustainable development of the industry. It emphasizes the need for fair labor practices and responsible corporate governance to ensure a balanced ecosystem for both businesses and employees within the rapidly evolving cross-border e-commerce sector.

01/06/2026 Logistics Industry Insights
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