Ebay Sellers Improve Customer Satisfaction Through Better Communication

Ebay Sellers Improve Customer Satisfaction Through Better Communication

This article details various communication channels available to eBay sellers for interacting with buyers, including the eBay messaging system, phone communication (used cautiously), and contacting eBay customer support. It provides practical tips for improving communication efficiency and highlights communication taboos to avoid. The aim is to help sellers build strong customer relationships, enhance customer satisfaction, and ultimately drive sales growth on the eBay platform. By mastering effective communication techniques, sellers can foster trust and loyalty, leading to a more successful eBay business.

01/04/2026 Logistics Encyclopedia
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Aviation Industry Intelligence Key to Market Dominance

Aviation Industry Intelligence Key to Market Dominance

This article introduces IATA's aviation intelligence solutions, including products like World Air Transport Statistics (WATS), Monthly Air Traffic Statistics, 20-Year Passenger Forecast, and MarketIS. These resources are designed to help businesses gain in-depth understanding of industry trends, identify market opportunities, and provide information on industry events. The goal is to support informed decision-making and facilitate business growth within the aviation sector. They offer a comprehensive view of passenger and freight traffic to help companies make strategic plans.

01/05/2026 Logistics Industry Insights
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Tiktok Launches Seller Incentives to Expand US Market

Tiktok Launches Seller Incentives to Expand US Market

TikTok has launched a seller incentive program in the US market, including advertising credit support, creative guidance, exclusive background music, live shopping platform access, and seller center onboarding assistance. This initiative aims to help small and medium-sized businesses expand their market reach, precisely target their audience, and achieve rapid business growth. The program is designed to empower sellers and facilitate their success in the US market by providing them with the necessary tools and resources to thrive on the platform.

01/06/2026 Logistics Industry Insights
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Freight Industry Faces Training Gaps After Customs Mishap

Freight Industry Faces Training Gaps After Customs Mishap

A freight forwarder from Suzhou, Jiangsu, posted on a freight forwarding forum seeking help with a Wusong Customs issue, sparking industry attention. The post, titled with a sentiment of 'not wanting to continue' in the business, highlights the challenges new freight forwarders may face. This incident serves as a reminder for the industry to strengthen training and guidance for newcomers, promoting healthy industry development. It underscores the need for mentorship and readily available resources to support those new to the complexities of freight forwarding operations.

08/21/2025 Customs Knowledge
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Coupang Seller Platform Outage Sparks Merchant Backlash

Coupang Seller Platform Outage Sparks Merchant Backlash

Coupang's Seller Central recently experienced a sudden outage, hindering seller operations and potentially impacting consumer experience. The platform initially cited network issues as the cause, but reports suggest a possible link to the surge of Chinese sellers. The incident has raised concerns within the industry regarding the technical support capabilities of e-commerce platforms. The outage caused significant disruption for sellers relying on the platform for their business activities, and questions are being asked about Coupang's preparedness for handling increased traffic and seller volume.

01/04/2026 Logistics Industry Insights
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Douyin Ecommerce Offers Incentives to Attract New Merchants

Douyin Ecommerce Offers Incentives to Attract New Merchants

Douyin E-commerce launches seven major benefits for new merchants, including personal store entry, zero-cost entry, commission-free product cards, operational guidance, free use of business tools, interest-free loans from 'Fangxin Jie', and return shipping insurance subsidies. This initiative aims to reduce the cost of opening a store for new merchants, improve operational efficiency, and help them grow rapidly on the Douyin E-commerce platform. These benefits are designed to provide comprehensive support and encourage new businesses to thrive within the Douyin ecosystem.

12/29/2025 Logistics Industry Insights
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Indonesia Tightens Rules on Tiktok Shop Operations

Indonesia Tightens Rules on Tiktok Shop Operations

The Indonesian government has introduced new regulations restricting payment transaction functions on social commerce platforms and requiring data isolation, posing a risk of business 'separation' for TikTok Shop Indonesia. This move stems from concerns about data security and fair market competition. TikTok is actively responding, with CEO Shou Zi Chew traveling to Indonesia for negotiations, and sellers launching support campaigns. Businesses expanding overseas need to be wary of political risks, diversify their strategies, and operate in compliance to ensure steady development in complex environments.

12/30/2025 Logistics Industry Insights
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Aviation Sector Navigates Recovery Amid Economic and Green Pressures

Aviation Sector Navigates Recovery Amid Economic and Green Pressures

The improving global economic environment supports aviation recovery. The industry needs to actively address carbon emission reduction challenges and resolve issues like border policies, financial support, and business travel transformation. Passenger confusion regarding travel restrictions should be addressed through increased transparency. Air cargo played a crucial role during the pandemic and holds future potential. Enhanced cooperation among all stakeholders is essential to build a brighter future for the aviation industry. This includes airlines, airports, governments, and technology providers working together to ensure a sustainable and efficient recovery.

01/05/2026 Logistics Industry Insights
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Philippines Boosts Trade with Wcobacked AEO Program

Philippines Boosts Trade with Wcobacked AEO Program

The World Customs Organization (WCO) is assisting the Bureau of Customs (BOC) in the Philippines to enhance its Authorized Economic Operator (AEO) program. Through capacity building missions and practical exercises, the initiative aims to improve BOC officials' skills in verifying AEO security standards. This effort seeks to promote trade facilitation in the Philippines, foster a better business environment, and support its cooperation within ASEAN. Further in-depth training will be provided to refine the AEO system, injecting new momentum into the Philippines' trade development.

01/05/2026 Customs Knowledge
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Serbia Boosts Customs Efficiency with WTO Swiss Trade Aid

Serbia Boosts Customs Efficiency with WTO Swiss Trade Aid

With the support of the World Customs Organization (WCO) and the Swiss State Secretariat for Economic Affairs (SECO), Serbian Customs is upgrading its Authorized Economic Operator (AEO) program. This aims to improve customs clearance efficiency and attract more business participation. Through capacity building, strategic optimization, and dialogue with the private sector, Serbia's AEO program will better align with international standards, providing businesses with a more convenient trading environment and promoting economic development. The upgrades focus on streamlining processes and enhancing security within the supply chain.

01/05/2026 Customs Knowledge
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