Ecommerce Delivery Satisfaction Plateaus Amid Consumer Frustrations

Ecommerce Delivery Satisfaction Plateaus Amid Consumer Frustrations

Recent Descartes research indicates that despite the e-commerce boom, customer satisfaction with last-mile delivery is improving slowly, and delivery issues remain prominent. The study reveals consumer pursuit of convenience, trade-offs between cost and speed, and dissatisfaction with retailers and delivery services. The report emphasizes the need for the industry to prioritize consumer needs and optimize the last-mile delivery experience through technology and strategic improvements to enhance customer satisfaction and loyalty. Addressing these challenges is crucial for sustained growth in the competitive e-commerce landscape.

01/15/2026 Logistics Industry Insights
Read More
Global Air Freight Fuel Surcharges Calculation and Cost Strategies

Global Air Freight Fuel Surcharges Calculation and Cost Strategies

This article provides an in-depth analysis of the calculation methods and fluctuation mechanisms of international air fuel surcharges. It reveals the two mainstream models based on chargeable weight and a percentage of the base freight rate, as well as the impact of oil price fluctuations on rates. Furthermore, it offers practical advice on inquiry strategies, capacity planning, and carrier selection to help companies optimize cost control and improve profit margins in international trade. The aim is to provide actionable insights for managing and mitigating the effects of air fuel surcharges.

01/15/2026 Logistics Encyclopedia
Read More
Aviation Grapples With Nonco2 Emissions in Sustainability Push

Aviation Grapples With Nonco2 Emissions in Sustainability Push

The aviation industry aims for net-zero carbon emissions by 2050, but the impact of non-CO2 emissions cannot be ignored. This article delves into the composition and effects of non-CO2 emissions, alongside the challenges in monitoring and reducing them. It analyzes potential policy measures, emphasizing the importance of technological innovation and international cooperation. The article calls for thorough assessments before taking action to avoid negative trade-offs, highlighting the need for a comprehensive approach to aviation's climate impact that considers both CO2 and non-CO2 factors.

01/19/2026 Logistics Industry Insights
Read More
Suez Canal Reopens Amid Global Supply Chain Challenges

Suez Canal Reopens Amid Global Supply Chain Challenges

The Suez Canal reopening eased some pressure, but the backlog of ships will impact global supply chains. Companies should pre-book slots, optimize transport routes, strengthen supply chain collaboration, and, in the long term, diversify, digitalize, regionalize, and green their operations to enhance resilience and address future challenges. The congestion caused by the incident highlights the fragility of global trade and the need for businesses to proactively manage potential disruptions to their supply networks. This proactive approach is crucial for mitigating risks and ensuring business continuity in an increasingly volatile global landscape.

01/19/2026 Logistics Industry Insights
Read More
US Ports Boost Storm Resilience to Safeguard Supply Chains

US Ports Boost Storm Resilience to Safeguard Supply Chains

Ports are increasingly vulnerable due to the growing frequency of extreme weather events. This paper analyzes the impacts of hurricanes like Sandy and Katrina on ports and supply chains, comparing the responses of the Port of New York and New Jersey with the Port of Los Angeles to highlight the disparities in climate resilience efforts among US ports. It emphasizes the importance of inter-port collaboration and calls for stronger federal guidance and incentives to collectively address the risks posed by climate change, ensuring the smooth flow of global trade.

01/19/2026 Logistics Industry Insights
Read More
FMC Forms Shipper Advisory Panel to Address Supply Chain Woes

FMC Forms Shipper Advisory Panel to Address Supply Chain Woes

The U.S. Federal Maritime Commission (FMC) has established the National Shipper Advisory Committee, bringing together representatives from 24 import/export companies, including Target and Amazon. The committee aims to address global supply chain challenges and enhance the efficiency and fairness of the international freight system. Focusing on areas like container availability, market competition, and service reliability, the committee will provide strategic recommendations to the FMC. This initiative is intended to help the United States gain a greater competitive edge in global trade by improving its maritime shipping practices and addressing critical supply chain bottlenecks.

01/19/2026 Logistics Industry Insights
Read More
Retail Giants Warn Border Tax Could Raise Consumer Prices

Retail Giants Warn Border Tax Could Raise Consumer Prices

Retail giants, led by Walmart and Target, united in opposition to the Border Adjustment Tax (BAT), arguing it would lead to higher prices for consumers, harm consumer interests, and jeopardize retail jobs. Retailers actively lobbied Congress, emphasizing the tax's potential to trigger trade wars and advocating for fair tax reform. They argued that the BAT would disproportionately impact low-income consumers and disrupt supply chains, ultimately hurting the American economy. Their efforts highlighted the potential negative consequences of the proposed tax policy on both the retail sector and the broader consumer base.

01/19/2026 Customs Knowledge
Read More
US Streamlines Exports With Automated System AES

US Streamlines Exports With Automated System AES

The Automated Export System (AES) is an electronic declaration system introduced by US Customs, replacing traditional paper forms. It enables electronic declaration, real-time validation, and nationwide coverage of export information. This paper provides a detailed analysis of AES's functions, declaration process, legal and regulatory basis, and future development trends. It emphasizes the system's significant role in improving export efficiency and ensuring compliance. AES streamlines the export process by automating data submission and validation, contributing to faster clearance times and reduced errors. Its adoption is crucial for businesses engaged in international trade with the United States.

11/03/2025 Logistics Encyclopedia
Read More
Ecommerce Firms Urged to Select Proper Bills of Lading

Ecommerce Firms Urged to Select Proper Bills of Lading

Cross-border e-commerce sellers should be aware of the risks associated with choosing between ocean bills of lading and forwarder bills of lading. Ocean bills of lading, issued by shipping companies, offer a simpler cargo retrieval process and stronger proof of ownership, suitable for full container load (FCL) shipments. Forwarder bills of lading, issued by freight forwarders, are appropriate for less than container load (LCL) shipments and specific trade terms but carry the risk of destination port agent issues. Selecting the wrong bill of lading can lead to cargo detention and financial loss. Consulting with professional logistics advisors is recommended.

11/03/2025 Document Interpretation
Read More
Guide to Costeffective Crossborder Air Freight Shipping

Guide to Costeffective Crossborder Air Freight Shipping

This paper provides an in-depth analysis of various cross-border air freight methods, including commercial airlines, all-cargo aircraft (block space/charter), international express, air freight line, and third-country transshipment. It compares their timeliness, cost, cargo volume requirements, customs clearance capabilities, and flexibility, offering practical advice on choosing the appropriate air freight method. Furthermore, it explores the future trends of cross-border air freight, helping businesses select the optimal logistics solution in international trade to reduce costs and improve efficiency. The analysis aims to empower businesses to make informed decisions regarding their air freight strategies.

01/07/2026 Logistics Encyclopedia
Read More