Saia Moves Customer Service to Local Terminals for Faster Support

Saia Moves Customer Service to Local Terminals for Faster Support

Saia Logistics is decentralizing its customer service functions to local terminals to improve responsiveness and customer experience. This move aims to break the traditional centralized service model by directly connecting customers with local teams. While facing challenges in balancing efficiency and cost, it promises breakthroughs in rapid response and personalized service. This transformation also inspires the logistics industry, highlighting the need for continuous innovation and technology adoption to adapt to evolving customer needs. The shift emphasizes localized support for enhanced customer satisfaction.

01/08/2026 Logistics
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USPS Adopts Open Access Strategy for Lastmile Delivery

USPS Adopts Open Access Strategy for Lastmile Delivery

The United States Postal Service (USPS) is actively collaborating with logistics companies and retailers through its "Open Last Mile" initiative, aiming to provide faster, more reliable, and cost-effective delivery services, particularly same-day and next-day options. This marks a significant shift in USPS's strategic direction, designed to improve operational efficiency, expand its service offerings, and reshape its position in the logistics industry. This collaboration aims to bring numerous benefits to both retailers and consumers by enhancing delivery speed and reliability.

01/08/2026 Logistics Industry Insights
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Amazon Fresh Expands to 2300 Markets Amid Growth Push

Amazon Fresh Expands to 2300 Markets Amid Growth Push

Amazon's Fresh & Fast Delivery service now covers 2300 markets, doubling shopping frequency for users. Fresh produce has become a popular category, with private label brands performing strongly. The 'Fresh Guarantee' enhances customer trust. Amazon plans further expansion by 2026. This service is not only a logistical innovation, but also a strategic shift in user behavior, increasing customer loyalty, market share, and brand value. It represents a key component of Amazon's e-commerce strategy focused on convenience and quality in the fresh food sector.

01/08/2026 Logistics
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Logistics Firms Compete for Talent Amid Industry Labor Shortage

Logistics Firms Compete for Talent Amid Industry Labor Shortage

The logistics industry faces a severe talent shortage. Experts suggest companies shift their recruitment strategies, expand talent pools, prioritize employee training and career development, and build a positive employer brand. Only by doing so can they break through in the talent war and win the future. Addressing this shortage requires a multi-faceted approach focusing on attracting, developing, and retaining skilled personnel. Companies need to invest in their workforce and create an environment where employees feel valued and have opportunities for growth.

01/08/2026 Logistics Industry Insights
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Canadian Railway Shutdown Triggers Supply Chain Disruptions

Canadian Railway Shutdown Triggers Supply Chain Disruptions

Labor disputes have halted operations at Canada's two major railway companies, triggering a North American supply chain crisis. Businesses should proactively respond by diversifying transportation channels, optimizing inventory management, and strengthening supply chain collaboration. Leveraging technology to enhance supply chain resilience is also crucial. Concurrently, Canada needs to accelerate its economic transformation, building a more competitive economic structure to mitigate future disruptions and reduce reliance on single transportation modes. This shift will improve overall economic stability and preparedness for global challenges.

01/07/2026 Logistics
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Amazon Adjusts AGL Warehouse Rules Seller Guidance

Amazon Adjusts AGL Warehouse Rules Seller Guidance

A sudden change in Amazon Global Logistics (AGL)'s "Exclusive Warehouse" policy has raised concerns among sellers regarding warehousing, costs, and logistics strategies. While AGL offers services like locked storage and capacity expansion, issues such as price and delivery time exist. Sellers should closely monitor policy changes, flexibly adjust logistics plans, evaluate AGL services, and plan inventory in advance to address these challenges. The unexpected policy shift necessitates a proactive approach to mitigate potential disruptions and maintain efficient supply chain operations.

01/04/2026 Logistics
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Amazon Allows Sellers to Redirect Traffic As Antitrust Pressure Grows

Amazon Allows Sellers to Redirect Traffic As Antitrust Pressure Grows

Amazon's decision to allow sellers to drive traffic to their independent websites has sparked industry discussion. This move may be a response to antitrust pressure and a competitive maneuver against the independent website ecosystem. Sellers should adopt a rational approach, tailoring strategies to their specific circumstances. It's crucial to seize new opportunities arising from the competitive and cooperative relationship between Amazon and independent websites, while avoiding blind adherence to trends. This shift necessitates a careful evaluation of benefits and risks for each business.

01/04/2026 Logistics Industry Insights
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Amazon Sellers Boost Sales With Strategic Product Selection

Amazon Sellers Boost Sales With Strategic Product Selection

Amazon sellers often face sales bottlenecks not due to operational issues, but flawed product selection strategies. This article emphasizes the importance of product selection, advocating for choosing categories with large market capacity and learning differentiated selection strategies. Through case studies, it demonstrates the actual results of optimized product selection strategies, such as reduced advertising ACOS and doubled order volume. It highlights that product selection is the cornerstone of success on Amazon, suggesting a strategic shift towards identifying and capitalizing on untapped market potential.

01/04/2026 Logistics Industry Insights
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Lege Shares Sells Overseas Warehouses to Boost Ecommerce Logistics

Lege Shares Sells Overseas Warehouses to Boost Ecommerce Logistics

Loctek sold its overseas warehouses for profit, which will be used to lease and build larger overseas warehouses. This aims to optimize its cross-border e-commerce logistics system, improve efficiency, reduce costs, and optimize its capital structure. The move signifies a strategic shift towards a more robust and scalable logistics infrastructure to better support its growing cross-border e-commerce operations. The reinvestment in larger, potentially more strategically located warehouses, underscores a commitment to enhancing its global fulfillment capabilities.

01/04/2026 Warehousing
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US Holiday Ecommerce Boosts Small Business Sales

US Holiday Ecommerce Boosts Small Business Sales

US Christmas e-commerce sales surged by 10.6%, exceeding online growth expectations. Black Friday and Cyber Monday remained strong, with December sales surpassing last year's figures. Amid inflationary pressures, consumers diversified their spending, creating opportunities for small brands with price advantages. The consumption trend is expected to continue in the first half of next year, requiring cross-border e-commerce businesses to proceed cautiously. The strong online performance indicates a shift in consumer behavior, favoring digital channels during the holiday season.

01/04/2026 Logistics Industry Insights
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