Amazon Extends SAFET Program to European Sellers

Amazon Extends SAFET Program to European Sellers

Amazon's CSBA (Customer Service by Amazon) service in Europe now includes SAFE-T claim functionality, providing self-fulfillment sellers with a dispute refund appeal channel, effectively protecting their rights. CSBA is suitable for sellers with high order volumes and significant customer service workload, potentially reducing customer support pressure. However, sellers should comprehensively evaluate order volume, inquiry volume, and profit margins to determine its suitability and ensure it's a cost-effective solution.

01/16/2026 Logistics
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The Current Status And Future Of Truck Driver Unions A Comparison And Insights From The Us And China

The Current Status And Future Of Truck Driver Unions A Comparison And Insights From The Us And China

This article explores the differences between truck driver unions in China and those in foreign countries, particularly the United States. It analyzes issues related to member development, rights protection, and practical assistance. The article points out the challenges that Chinese unions still face in their operations and calls for more effective mechanisms for rights protection and social dialogue.

07/25/2025 Logistics
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Guide to Filing International Air Freight Loss Claims

Guide to Filing International Air Freight Loss Claims

This article provides a detailed explanation of the international air freight loss claim process, compensation standards, and key considerations. It emphasizes four core steps: confirming the loss, securing evidence, submitting the claim on time, and understanding tiered compensation. This helps you efficiently recover losses. The article also highlights potential pitfalls to avoid during the claim process, reducing the risk of claim rejection and maximizing your chances of a successful outcome. It serves as a guide to navigate the complexities of air freight loss claims.

01/15/2026 Logistics Encyclopedia
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Amazon Sellers Guide to FBA Lost Inventory Reimbursement

Amazon Sellers Guide to FBA Lost Inventory Reimbursement

This article details the Amazon FBA lost inventory claim process, covering steps such as downloading inventory reports, processing data, and opening cases for appeal. It shares key techniques for successful claims, aiming to help Amazon sellers recover losses caused by FBA lost inventory and protect their rights. The guide provides practical advice on navigating the complexities of the claims process and maximizing the chances of reimbursement for missing or damaged items within the FBA program.

01/06/2026 Logistics
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Aviation Disruptions Highlight Need for Passenger Rights Reform

Aviation Disruptions Highlight Need for Passenger Rights Reform

Flight delays and cancellations caused by the collapse of the UK's National Air Traffic Services (NATS) highlight inadequacies in passenger rights protection. The Director General of the International Air Transport Association calls for reshaping the passenger rights system, clarifying NATS' responsibilities, strengthening regulation, and establishing a passenger rights protection fund. This aims to build a more reliable, efficient, and environmentally friendly air traffic system, ultimately achieving healthy development of the aviation industry. The incident underscores the need for robust oversight and passenger safeguards in the face of technological disruptions.

01/27/2026 Logistics Industry Insights
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Carmack Amendment Key Insights on Carrier Liability and Freight Claims

Carmack Amendment Key Insights on Carrier Liability and Freight Claims

The Carmack Amendment is the cornerstone of US law governing freight carrier liability. This article provides an in-depth analysis of the Amendment, clarifying the scope of carrier liability, liability apportionment mechanisms, limitations and exemptions, and key aspects such as civil litigation and claim statutes of limitations. It also discusses special provisions for household goods transportation and future amendments and reforms. The aim is to help shippers and carriers better understand and apply the Amendment, safeguarding their respective rights.

09/28/2025 Logistics Encyclopedia
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Guide to Filing Shipping Claims for Lost Large Items

Guide to Filing Shipping Claims for Lost Large Items

When an oversized freight item is lost, first confirm the loss. Then, contact the carrier to report and submit a claim, providing item descriptions, proof of value, and the waybill. Follow up on the claim's progress and seek legal assistance if necessary. Understanding the claim policy and accurately filling out item information before shipping can reduce the risk of loss. This ensures a smoother claim process and potential compensation for the lost oversized item.

01/19/2026 Logistics Encyclopedia
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Global Shipping Firms Face Rising Liability for Damaged Goods

Global Shipping Firms Face Rising Liability for Damaged Goods

Determining liability for damaged goods in international express shipping is central to the claims process, based on transport agreements, international conventions, and national regulations. Factors like carrier negligence, sender's improper packaging, or force majeure influence liability assignment. The claims process involves on-site evidence collection, initial communication, application submission, review and follow-up, and compensation receipt. Understanding the rules and actively gathering evidence are crucial for protecting your rights. Proper documentation and timely reporting are essential for a successful claim.

01/30/2026 Logistics Encyclopedia
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WCO Boosts Anticounterfeit Efforts with Rights Holders

WCO Boosts Anticounterfeit Efforts with Rights Holders

The World Customs Organization (WCO) convened another meeting of the Global Congress on Combating Trafficking in Counterfeit and Pirated Goods (GCTD), aiming to strengthen communication between rights holders and customs authorities to combat counterfeit goods. The outcomes of this meeting will directly influence the work of the WCO's Anti-Counterfeiting and Piracy (CAP) Group, providing crucial support for global intellectual property protection. This collaboration is essential for effectively addressing the challenges posed by the trade in fake and pirated products.

01/26/2026 Customs Knowledge
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Amazon US Investigated for Consumer Rights Violations

Amazon US Investigated for Consumer Rights Violations

Amazon US is being sued over consumer rights issues, exposing regulatory loopholes in e-commerce platforms regarding product quality, return policies, and false advertising. The article calls on Amazon US to strengthen product quality audits, improve return policies, and crack down on false advertising. It also suggests introducing third-party regulation to improve consumer rights protection and promote healthy industry development. This lawsuit highlights the need for greater accountability and transparency in online marketplaces to safeguard consumers from unfair practices and ensure fair competition.

02/02/2026 Customs Knowledge
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