Ecommerce Firms Face Rising Malicious Complaints in Peak Season

Ecommerce Firms Face Rising Malicious Complaints in Peak Season

A new type of malicious complaint has emerged in cross-border e-commerce: registering domain names and then posing as the brand owner to extort sellers. It is recommended to register trademarks, file records, purchase domain names to build websites, and mark copyrights for prevention. If faced with malicious complaints, sellers can file a countersuit and provide evidence to protect their rights. This includes demonstrating legitimate sourcing and usage of the brand. Proactive measures and diligent record-keeping are crucial for mitigating the risk of such scams and protecting brand reputation.

01/16/2026 Customs Knowledge
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WCO Boosts Namibias Anticounterfeiting Efforts in IP Program

WCO Boosts Namibias Anticounterfeiting Efforts in IP Program

The World Customs Organization (WCO) launched its Intellectual Property Health and Safety (IPHS) Programme, with the first online training successfully held in Namibia. This initiative aims to enhance customs' ability to combat counterfeiting and piracy, particularly focusing on illicit medical goods during the pandemic. The WCO emphasizes customs' responsibility and provides tools to address these challenges. Funded by Japan Customs, the program seeks to strengthen international cooperation through information sharing, joint enforcement operations, capacity building, and public awareness campaigns, ultimately safeguarding global trade security.

01/22/2026 Customs Knowledge
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Da Shu Simplifies Crossborder Refunds for Global Transactions

Da Shu Simplifies Crossborder Refunds for Global Transactions

Dashu Cross-border offers a convenient refund guarantee mechanism. Buyers can apply for a refund if they are not satisfied with the service upon acceptance. If the seller agrees, a full refund will be issued. If the seller refuses, the platform will intervene to coordinate and ensure the buyer's rights are protected. This system aims to build trust and provide a secure shopping experience for customers engaging in cross-border transactions, ultimately fostering a more reliable and consumer-friendly e-commerce environment.

01/22/2026 International Settlement
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Supply Chain Audits Fail to Ensure Human Rights Protections

Supply Chain Audits Fail to Ensure Human Rights Protections

Current supply chain audits are often ineffective in improving human rights due to limited scope, flawed processes, lack of binding results, and absent standards and regulations. To enhance audit effectiveness, it's crucial to broaden the scope, reform the audit process, strengthen enforcement, foster international cooperation, empower local law enforcement, leverage technological advancements, and raise consumer awareness. These combined efforts are essential to building a fair and equitable global supply chain system that prioritizes human rights and corporate accountability.

01/28/2026 Logistics Industry Insights
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Dubai Customs Adopts Tech to Fight Counterfeiting

Dubai Customs Adopts Tech to Fight Counterfeiting

Dubai Customs leverages technology to build an intelligent risk control system, emphasizing talent development and international cooperation to vigorously combat counterfeit goods and protect intellectual property. Their efficient and convenient customs clearance services enhance trade facilitation, contributing to the construction of a fair and just international trade environment. By focusing on innovation and collaboration, Dubai Customs sets a strong example for other customs agencies worldwide in protecting intellectual property rights and fostering a secure and reliable global trade ecosystem.

01/30/2026 Customs Knowledge
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US East Coast Gulf Ports Secure Sixyear Labor Deal Backing Automation

US East Coast Gulf Ports Secure Sixyear Labor Deal Backing Automation

A new six-year labor agreement has been reached between port labor and management on the US East and Gulf Coasts, averting potential supply chain disruptions. The agreement includes record wage increases and automation protections. It has garnered widespread support from both ILA members and USMX members, providing a significant boost to the stability of the US economy. This deal ensures continued operations and avoids costly delays, offering reassurance to businesses reliant on efficient port activity. The agreement addresses key concerns regarding technological advancements and worker security.

01/30/2026 Logistics
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Datadriven Guide to International Shipping Damage Claims

Datadriven Guide to International Shipping Damage Claims

When dealing with damaged international packages, preserving evidence is crucial. Contact the courier company and sender promptly, clearly state your claim, and track the compensation progress. This article, from a data analyst's perspective, provides a comprehensive strategy for protecting your rights. This includes documenting with images, communicating effectively, coordinating efforts, and mitigating risks. These strategies will help you maximize your chances of recovering your losses.

01/30/2026 Logistics Encyclopedia
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Hong Kong Customs Enhances Asiapacific Antismuggling Collaboration

Hong Kong Customs Enhances Asiapacific Antismuggling Collaboration

The Regional Office for Capacity Building Asia Pacific (ROCB A/P), with strong support from regional members like Hong Kong Customs, is dedicated to providing high-quality capacity building support to customs administrations in the Asia-Pacific region. The renewed dispatch of technical experts by Hong Kong Customs demonstrates its long-term commitment to regional capacity building. ROCB A/P will continue to play a vital role in facilitating regional trade development, ensuring trade security, and enhancing customs management capabilities.

12/30/2025 Customs Knowledge
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Amazon Launches Sellers Shield to Counter IP Claims

Amazon Launches Sellers Shield to Counter IP Claims

Facing an Amazon infringement complaint? Don't panic! A Non-Infringement Report, prepared by US and European lawyers, provides a professional legal analysis assessing the infringement risk of your product. This serves as strong evidence in your appeal, helping you counter malicious complaints and regain market share. Our team of US and European lawyers offers professional and efficient services, significantly increasing your chances of a successful appeal. We help you fight back against false claims and protect your business on Amazon.

12/30/2025 Customs Knowledge
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Amazons Seller Health Program Sparks Debate on Fairness

Amazons Seller Health Program Sparks Debate on Fairness

Amazon launched the Account Health Assurance (AHA) program to mitigate the risk of wrongful account suspensions through manual intervention and appeal guidance. While it has eligibility requirements and time constraints, the program signals Amazon's shift from arbitrary account suspensions to a more reasoned approach, aiming for a healthier partnership with sellers. For sellers, compliant operations and improved performance remain crucial for long-term success on the platform. This initiative shows a move towards greater transparency and fairness in account management.

01/04/2026 Logistics Industry Insights
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