Mali Customs Adopts Competencybased HR Modernization

Mali Customs Adopts Competencybased HR Modernization

With WCO support, Mali Customs initiated a competency-based human resource modernization reform. This aims to build a high-quality, professional workforce through a modern training system, career development system, and integrity policies. The goal is to enhance overall customs performance, strengthen organizational competitiveness, and promote Mali's sustainable economic development. This paper analyzes the reform's background, objectives, key achievements, challenges, and opportunities. It also proposes recommendations for an action plan to further the reform's success and ensure its long-term impact on the Malian customs administration.

01/30/2026 Customs Knowledge
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Gambia Revenue Authority Boosts HR Management with WACAM Support

Gambia Revenue Authority Boosts HR Management with WACAM Support

With support from the WACAM project funded by the Swedish government, the Gambia Revenue Authority (GRA) pioneered the implementation of the WCO's competency-based Human Resource Management approach in West and Central Africa. A WCO expert team conducted a comprehensive review of GRA's key HR management tools, providing recommendations for improvement and an implementation plan. Modernizing HR management at GRA will enhance tax administration efficiency, optimize taxpayer services, and foster regional cooperation. This initiative marks a significant step towards improved governance and revenue collection in the region.

01/30/2026 Customs Knowledge
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Lesotho Revenue Authority Modernizes Talent Management for Efficiency

Lesotho Revenue Authority Modernizes Talent Management for Efficiency

The Lesotho Revenue Authority (LRA) is implementing a competency-based human resource management system in collaboration with the World Customs Organization (WCO) to enhance operational efficiency and tax revenue. WCO workshops and capacity-building support are helping LRA staff acquire modern HR management skills and develop action plans. With strong commitment from LRA leadership, talent management is poised to be a key driver in the tax department's transformation. This initiative signifies a significant step towards modernizing the LRA and improving its ability to meet its revenue collection goals.

01/05/2026 Customs Knowledge
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Benin Customs Modernizes HR Leads Reform in West Africa

Benin Customs Modernizes HR Leads Reform in West Africa

With the support of the World Customs Organization, the Benin Customs Administration launched a Human Resource Modernization project aimed at building a competency-based HRM system. Through capacity building, job catalog refinement, and regional cooperation, Benin Customs has set a precedent for improving efficiency and promoting regional customs modernization. The project emphasizes continuous improvement and comprehensive implementation to create a highly efficient and professional workforce. This initiative showcases Benin's commitment to modernizing its customs operations and fostering a skilled workforce capable of meeting the evolving demands of international trade.

01/26/2026 Customs Knowledge
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WCO Enhances Customs Capacity in West and Central Africa

WCO Enhances Customs Capacity in West and Central Africa

The World Customs Organization (WCO) is assisting Côte d'Ivoire Customs in upgrading its human resources management system by introducing competency-based management and project cycle management methodologies. Through expert training, tool development, and action plan formulation, the initiative aims to enhance the capabilities of customs officials. This capacity building effort lays the foundation for customs modernization and serves as a valuable reference for other customs administrations. The project focuses on improving efficiency and effectiveness within the Ivorian customs service by equipping personnel with the necessary skills and knowledge.

01/26/2026 Customs Knowledge
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Global Aviation Body IATA Elevates Flight Instructor Standards

Global Aviation Body IATA Elevates Flight Instructor Standards

IATA's CBTA Flight Instructor Training program aims to equip flight standards setters with competency-based training approaches, enhancing their ability to train and assess flight instructors. The course covers core topics such as CBTA fundamentals, instructor competencies, and Threat and Error Management. Through scenario simulations and practical exercises, participants will master assessment techniques and facilitation methods. This ultimately fosters more resilient pilots and improves overall flight safety levels. The training focuses on practical application and aims to cultivate instructors capable of developing pilots who can effectively manage real-world challenges.

01/20/2026 Logistics Encyclopedia
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Wcos WACAM Project Modernizes HR in West and Central African Customs

Wcos WACAM Project Modernizes HR in West and Central African Customs

The WCO-WACAM project supports the modernization and upgrade of human resource management in customs administrations in West and Central Africa. Through regional workshops and technical assistance, it assists customs agencies in the region to reform their HR management systems. The project aims to build a competency-based HR management system, improve the overall quality and efficiency of customs staff, and promote trade facilitation and economic development. The initiatives are designed to enhance customs workforce capabilities and contribute to regional economic growth by streamlining customs processes and improving overall performance.

02/05/2026 Customs Knowledge
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Lesotho Upgrades Tax Talent Management System

Lesotho Upgrades Tax Talent Management System

The Lesotho Revenue Authority (LRA) is modernizing its human resource management system to improve operational efficiency and tax collection. The World Customs Organization (WCO) supports the LRA through training and capacity building, assisting in the implementation of a competency-based HRM system to build a highly effective tax workforce. With strong commitment from LRA senior management and continued empowerment from the WCO, the LRA aims to achieve its modernization goals. This collaboration focuses on developing a skilled and competent workforce to drive revenue generation and improve tax administration.

02/06/2026 Customs Knowledge
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Competencybased Training Boosts Air Cargo Safety for Dangerous Goods

Competencybased Training Boosts Air Cargo Safety for Dangerous Goods

This paper delves into the Competency-Based Training and Assessment (CBTA) system for dangerous goods transportation, highlighting its crucial role in enhancing air cargo safety, operational efficiency, and regulatory compliance. It elaborates on the core principles, implementation steps, advantages, challenges, and corresponding strategies of CBTA. The aim is to guide enterprises in establishing effective CBTA systems, fostering a professional and efficient workforce, and ultimately ensuring the safe transportation of dangerous goods. This approach promotes a safer and more compliant environment for all stakeholders involved in air cargo operations.

01/16/2026 Logistics Encyclopedia
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Aviation Safety Boosted by Competencybased Training for Inspectors

Aviation Safety Boosted by Competencybased Training for Inspectors

This paper delves into the role of Competency-Based Training and Assessment (CBTA) in enhancing the professional capabilities of civil aviation dangerous goods inspectors. By analyzing IATA's CBTA training courses, it elucidates the core content, structure, and assessment system, emphasizing the key responsibilities of inspectors within the CBTA framework. The article aims to provide a reference for building a safer and more reliable air transport environment. It highlights the importance of CBTA in ensuring inspectors possess the necessary skills and knowledge to effectively identify and mitigate risks associated with dangerous goods.

01/20/2026 Logistics Encyclopedia
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