Custom Apparel Exporter Overcomes Rejection to Restore Trust

Custom Apparel Exporter Overcomes Rejection to Restore Trust

A foreign trade company faced customer returns due to quality issues in customized clothing, leading to difficulties in collecting payment and a trust crisis. Experts advise the company to proactively take responsibility, rebuild trust, and adopt a three-step strategy: assessing risks, striving for inspection, and handling issues flexibly. The importance of quality control as the foundation for the survival and development of foreign trade enterprises is also emphasized. Addressing the quality problem and communication effectively are crucial for restoring the business relationship and mitigating further financial losses.

11/03/2025 Customs Knowledge
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Mars Petcare Adopts Blockchain for Pet Food Supply Chain Transparency

Mars Petcare Adopts Blockchain for Pet Food Supply Chain Transparency

Mars, Incorporated partners with Wholechain to build an end-to-end traceability system for seafood in pet food using blockchain technology. This enables digital interoperability and ensures transparent information sharing throughout the supply chain. Aligned with GDST standards, this initiative enhances supply chain visibility and demonstrates Mars' commitment to sustainability. It provides consumers with confidence and promotes improved traceability and responsibility across the entire food industry. The solution allows tracking from origin to finished product, ensuring the seafood is sourced responsibly and ethically, meeting consumer demand for transparency.

01/06/2026 Logistics Industry Insights
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Amazon Sellers Face Postholiday Return Surge Profit Pressures

Amazon Sellers Face Postholiday Return Surge Profit Pressures

US Amazon sellers are facing a severe challenge of return waves after the holiday season. High return rates not only erode profits but also cause environmental problems. Sellers need to optimize return policies, strictly control quality, improve logistics, strengthen after-sales service, and utilize technology to analyze data. The platform should also take responsibility, improve the return process, and combat malicious returns to jointly build a healthy e-commerce ecosystem and help sellers overcome difficulties. This collaborative approach is crucial for mitigating the financial and environmental impact of returns.

01/05/2026 Logistics Industry Insights
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Shipping Industry Grapples With Rising Container Rolling Issues

Shipping Industry Grapples With Rising Container Rolling Issues

This article explores the causes and impacts of the phenomena of 'container roll-over' and 'congestion' in the freight forwarding industry. It analyzes how shipping companies' space management can lead to containers being rolled over, as well as the challenges faced by cargo owners and freight forwarders in this process. Container roll-overs are attributed not only to the surge in cargo volume during peak shipping seasons but also to factors like freight rates and customer relationships. Although shipping companies bear no responsibility for roll-overs, this practice severely affects partnerships, highlighting the need for industry attention and improvement.

07/28/2025 Logistics Encyclopedia
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Bombas Socks Hits 250M by Merging Comfort and Social Mission

Bombas Socks Hits 250M by Merging Comfort and Social Mission

Bombas, focusing on the niche market of socks, has successfully built a $250 million DTC brand through comfortable product experience, a 'one-for-one' business model, and precise marketing strategies. Its success lies in a clear brand mission, high-quality products, targeted marketing, excellent customer service, and reasonable pricing. Bombas offers valuable lessons for other DTC brands, demonstrating the power of combining a compelling social mission with a strong product and effective marketing.

12/30/2025 Logistics Industry Insights
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Key Guidelines for Ensuring Compliance Through Reasonable Care

Key Guidelines for Ensuring Compliance Through Reasonable Care

The article explores the significance of 'due diligence' in the context of importers' compliance with U.S. Customs regulations, emphasizing the importance of collaboration between importers and freight forwarders. Providing accurate information is crucial to avoid fines and maintain compliance. It also outlines essential compliance measures and effective communication strategies with freight forwarders.

08/05/2025 Customs Knowledge
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Key Duties of Importers in Global Trade Explained

Key Duties of Importers in Global Trade Explained

Importers bear customs responsibilities in international trade, including document preparation, product classification, and tariff payment, as well as compliance with laws and regulations. This crucial role ensures business compliance and effective operations, particularly in the complex environment of international markets.

08/05/2025 Customs Knowledge
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Businesses Adapt Strategies to Thrive Amid Transformative Change

Businesses Adapt Strategies to Thrive Amid Transformative Change

Facing the 'new normal' in the business world, companies must view change as an opportunity, not a threat. This article interprets the white paper 'Five New Principles of Transformative Change,' extracting five key principles: defining a clear vision, establishing leadership, building a culture, empowering employees, and continuous evaluation. Through case studies and CEO perspectives, it illustrates how companies can embrace change and remain competitive in the future.

09/26/2025 Logistics Industry Insights
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Plus Ultra Airlines Expands Global Flight Network

Plus Ultra Airlines Expands Global Flight Network

Plus Ultra Airlines distinguishes itself in the aviation industry with its spirit of 'Further Beyond,' employing a hybrid business model, premium service, and a focus on sustainability. The company is actively expanding its route network, improving operational efficiency, and is committed to reducing carbon emissions, contributing to the sustainable development of the global aviation sector. Plus Ultra aims to push boundaries and set new standards for environmentally conscious and customer-centric air travel.

01/05/2026 Airlines
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