Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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Central America Customs Modernized Under Global Trade Initiative

Central America Customs Modernized Under Global Trade Initiative

The WCO and SECO's GTFP project assists Central American countries in implementing the Revised Kyoto Convention (RKC), simplifying customs procedures, and promoting trade facilitation and economic growth. The project aims to streamline border processes, reduce transaction costs, and enhance the predictability and transparency of customs operations. By adopting the RKC standards, these countries can improve their competitiveness in the global market and attract foreign investment. This initiative contributes to regional integration and sustainable development by fostering a more efficient and effective trading environment.

01/05/2026 Customs Knowledge
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WCO Tool Aids Jordan Customs in Modernization Efforts

WCO Tool Aids Jordan Customs in Modernization Efforts

At the invitation of Jordan Customs, the WCO utilized the Japan Fund to pilot a new risk management tool. The initiative aimed to assess Jordan Customs' capabilities in risk management, provide recommendations for improvement, and ultimately contribute to the modernization of Jordan Customs. This pilot project focused on leveraging WCO tools and best practices to enhance risk assessment and mitigation strategies within Jordanian customs operations. The goal was to strengthen border security and facilitate legitimate trade through improved risk management practices.

01/05/2026 Customs Knowledge
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WCO Releases Handbook for Customs Performance Excellence

WCO Releases Handbook for Customs Performance Excellence

The WCO has released a Customs Performance Assessment Handbook, providing tools such as assessment guidelines, KPI selection, and data management. It aims to improve the operational efficiency and service levels of customs administrations. The handbook offers a framework for measuring and enhancing performance across various customs functions, ultimately contributing to more effective border management and trade facilitation. It serves as a valuable resource for customs agencies seeking to optimize their processes and achieve strategic goals related to revenue collection, security, and compliance.

01/05/2026 Customs Knowledge
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El Salvador Joins Revised Kyoto Convention Boosting Global Trade

El Salvador Joins Revised Kyoto Convention Boosting Global Trade

The 32nd Session of the Revised Kyoto Convention (RKC) Management Committee concluded successfully, with El Salvador joining, bringing the number of contracting parties to 135. The meeting finalized the review of updated guidelines for both general and specific annexes, covering key areas such as customs security, advance rulings, and coordinated border management. Moving forward, the RKC will continue to be updated, contributing to global trade facilitation. The updates aim to streamline customs procedures and enhance security measures for international trade.

12/30/2025 Customs Knowledge
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Moldova Advances Customs Reform with SECOWCO Aid Targets 2026 TRS

Moldova Advances Customs Reform with SECOWCO Aid Targets 2026 TRS

Moldova, with the support of the SECO-WCO Global Trade Facilitation Programme, held a virtual Time Release Study (TRS) workshop to assess clearance times and develop a national implementation roadmap. The goal is to complete the TRS report by January 2026, covering import and export processes, and to make it available to all stakeholders. The WCO pledged continued technical support to help Moldova improve trade facilitation and promote economic development. The TRS aims to identify bottlenecks and recommend improvements to streamline border procedures.

12/30/2025 Customs Knowledge
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Namibia Customs Boosts Efficiency with WCO Leadership Training

Namibia Customs Boosts Efficiency with WCO Leadership Training

The WCO conducted a leadership workshop for Namibian Customs, aiming to enhance management effectiveness, promote customs modernization reforms, and contribute to the achievement of organizational goals. The workshop focused on developing leadership skills and strategies to improve operational efficiency and facilitate trade. By strengthening leadership capabilities, Namibian Customs can better navigate the challenges of a rapidly changing global environment and effectively implement modern customs practices. This initiative supports Namibia's efforts to streamline processes, enhance revenue collection, and improve border security.

12/30/2025 Customs Knowledge
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WCO Enhances Central Asia Road Transport for Trade Growth

WCO Enhances Central Asia Road Transport for Trade Growth

The Secretary General of the World Customs Organization emphasized the role of road transport in improving border 'soft infrastructure' at the International Road Transport Conference. He commended Central Asian countries for joining the revised Kyoto Convention. He called for strengthened public-private partnerships to enhance transport connectivity and contribute to the prosperity and development of the Central Asian region. This collaboration aims to streamline customs procedures and facilitate trade, ultimately boosting economic growth and regional integration through efficient and reliable road transport networks.

01/05/2026 Logistics Industry Insights
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Oman Advances Customs Modernization with WCO Support

Oman Advances Customs Modernization with WCO Support

The World Customs Organization (WCO) is supporting Oman Customs in developing a new strategic plan to facilitate its modernization reforms. Through workshops, both parties are focusing on results-oriented management, aiming to enhance trade facilitation, border security, and revenue efficiency. Oman Customs is committed to continuous reform, striving to create an efficient, secure, and transparent 21st-century customs administration, contributing significantly to the nation's economic development. The strategic plan is crucial for achieving these goals and aligning with international best practices.

01/07/2026 Customs Knowledge
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WCO JICA Boost Customs Training in Pacific Region

WCO JICA Boost Customs Training in Pacific Region

The WCO and JICA's Master Trainer Programme is being implemented in Pacific Island Countries to cultivate customs valuation and HS coding experts. This initiative aims to enhance customs capacity, ultimately facilitating trade development within the region. The program focuses on building sustainable expertise within the local customs administrations, enabling them to effectively implement international standards and best practices. By strengthening customs operations, the programme contributes to improved revenue collection, border security, and overall economic growth in the Pacific Island nations.

01/16/2026 Customs Knowledge
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