New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Amazon Sellers Warned Against black Tech for Growth

Amazon Sellers Warned Against black Tech for Growth

Amazon's platform is seeing the emergence of 'black technologies,' such as 'forced cancellation of dead stores' and 'cross-category merging of reviews.' This article delves into the potential risks of these 'black technologies,' emphasizing the importance of compliant operation. It provides sellers with coping strategies aimed at helping them avoid pitfalls and achieve sustainable development while pursuing profits. The goal is to help sellers navigate the complexities of the platform while adhering to ethical and legal standards for long-term success.

12/31/2025 Logistics Industry Insights
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Supply Chain Talent Shortage Undermines Industry Resilience

Supply Chain Talent Shortage Undermines Industry Resilience

Gartner research indicates that frequent turnover in supply chain leadership significantly impacts business operations. Traditional leadership models are facing challenges, and companies need to establish diversified development systems, provide clear career paths, strengthen cross-departmental collaboration, and embrace technological changes. Building a learning organization and cultivating leadership teams with resilience, collaboration skills, and forward-thinking are crucial. Addressing the leadership crisis and reducing talent attrition within the supply chain are essential for maintaining operational efficiency and achieving long-term success.

01/15/2026 Logistics Industry Insights
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Supplier Segmentation Enhances Supply Chain Efficiency in SRM

Supplier Segmentation Enhances Supply Chain Efficiency in SRM

Supplier classification management is crucial for enhancing SRM effectiveness. By scientifically categorizing suppliers, companies can optimize resource allocation, focus on key suppliers, and build deep partnerships, achieving lean supply chain operations and improving overall competitiveness. Common classification dimensions include purchase volume, strategic importance, risk level, and innovation capability. Businesses need to establish a comprehensive data analysis system and cross-departmental collaboration mechanisms, and continuously optimize classification standards and management strategies. Effective supplier classification leads to better risk mitigation and improved supplier performance.

01/16/2026 Logistics Industry Insights
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Air Cargo Industry Braces for 2025 Regulatory Overhaul

Air Cargo Industry Braces for 2025 Regulatory Overhaul

This article focuses on the key changes facing the air cargo industry in 2025. It interprets significant updates to IATA standards, guidelines, and best practices, analyzes the impact of the new PLACI security regulations, and explores how to achieve sustainable air cargo operations, including reducing the impact of single-use plastics. The aim is to help businesses prepare in advance and maintain a leading position in a highly competitive market. This includes understanding and adapting to new regulations and focusing on environmentally responsible practices.

12/30/2025 Logistics Industry Insights
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Amazon Gives Sellers 72hour Grace Period for Policy Violations

Amazon Gives Sellers 72hour Grace Period for Policy Violations

Amazon introduces the "Account Health Assurance (AHA) program," providing eligible sellers with a 72-hour window to resolve issues and prevent unexpected account suspensions. This program isn't a "get-out-of-jail-free card" but rather sets higher standards for compliant operations. Sellers need to continuously monitor account health, familiarize themselves with policies, and establish emergency response mechanisms for sustainable growth. The AHA program emphasizes proactive account management and adherence to Amazon's guidelines to maintain a healthy and secure selling environment.

01/04/2026 Logistics Industry Insights
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Amazon Tightens Brand Registry Rules Removes Unverified Sellers

Amazon Tightens Brand Registry Rules Removes Unverified Sellers

Recently, a large number of Amazon sellers have had their brand registries removed, causing industry shock. The reason may be related to the inconsistency between the store entity and the brand owner, but the official explanation is a new round of brand verification. Sellers need to prepare trademark certificates, authorization letters, production certificates, product pictures, business licenses and other materials for appeal. This event serves as a warning to sellers about the importance of compliant operation on Amazon.

01/04/2026 Logistics Industry Insights
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Amazon Sellers Face Stricter Review Policies in 2024

Amazon Sellers Face Stricter Review Policies in 2024

This article delves into the risks and challenges associated with Amazon reviews, emphasizing the importance of compliant operations. It advises sellers to avoid review manipulation and instead focus on improving product quality, participating in the Amazon Vine program, and utilizing off-Amazon promotion for safe and sustainable growth. The article also analyzes the weight of different types of reviews to help sellers better understand Amazon's feedback system. By focusing on ethical practices and genuine customer satisfaction, sellers can build a strong reputation and achieve long-term success on Amazon.

12/31/2025 Logistics Industry Insights
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Sofi Simplifies Crypto Conversions Amid Growing Digital Asset Demand

Sofi Simplifies Crypto Conversions Amid Growing Digital Asset Demand

SoFi Bank has launched a new feature allowing users to directly convert the cryptocurrency USDC into USD and deposit it into their bank accounts, streamlining the process of cashing out crypto. As a licensed bank, SoFi enables compliant conversion between crypto assets and fiat currency, providing a secure and compliant exit for digital assets. This move signals further acceptance of cryptocurrency by mainstream financial institutions.

01/15/2026 International Settlement
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Air Cargo Faces Capacity and Cost Challenges by 2025

Air Cargo Faces Capacity and Cost Challenges by 2025

In 2025, the international air freight market reveals a structural divergence in capacity, with a stark contrast between surplus bellyhold capacity on passenger planes and a shortage of dedicated freighters. Regional freight rates are highly volatile, with prices soaring from Southeast Asia to Europe while decreasing on the trans-Pacific routes. Companies need to leverage data analytics to optimize their shipping routes and tackle these challenges.

08/05/2025 Logistics Industry Insights
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