Lowes Supply Chief Shares Retail Optimization Strategies

Lowes Supply Chief Shares Retail Optimization Strategies

Lowe's SVP of Supply Chain Execution, Margi Vagell, shares five key insights for optimizing retail supply chains: prioritize people to serve the “dual customer,” continuously optimize the network, balance diverse customer needs, standardize processes for automation, and build cross-functional relationships. These insights offer a practical guide for retailers seeking to build exceptional supply chains. Vagell emphasizes the importance of understanding both the end consumer and the internal teams involved in delivering products, highlighting a people-centric approach to supply chain excellence.

01/08/2026 Logistics Industry Insights
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New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Amazon Sellers Warned Against black Tech for Growth

Amazon Sellers Warned Against black Tech for Growth

Amazon's platform is seeing the emergence of 'black technologies,' such as 'forced cancellation of dead stores' and 'cross-category merging of reviews.' This article delves into the potential risks of these 'black technologies,' emphasizing the importance of compliant operation. It provides sellers with coping strategies aimed at helping them avoid pitfalls and achieve sustainable development while pursuing profits. The goal is to help sellers navigate the complexities of the platform while adhering to ethical and legal standards for long-term success.

12/31/2025 Logistics Industry Insights
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Chinas Convenience Stores Adopt Digital Tools to Boost Sales

Chinas Convenience Stores Adopt Digital Tools to Boost Sales

This paper explores the digital transformation of the convenience store industry under the wave of instant retail. By analyzing policy drivers, consumer demands, and corporate practices, it reveals how convenience stores leverage online platforms to expand business, optimize operations, and ultimately reshape the new ecosystem of community commerce. Digital transformation not only improves the efficiency and profitability of convenience stores but also provides consumers with a more convenient shopping experience. The study highlights the key strategies and challenges faced by convenience stores in adapting to the evolving retail landscape.

09/28/2025 Logistics Industry Insights
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Asian Shippers Push for Transparent Pricing Fair Practices

Asian Shippers Push for Transparent Pricing Fair Practices

The Asian Shippers' Alliance annual meeting adopted an action plan to address rising ocean freight rates and opaque surcharges. The plan includes appeals to the International Chamber of Commerce and the World Trade Organization, advocating for simplified freight rates and reasonable surcharges. It also supports supply chain security measures and urges Asian countries to develop pro-competitive maritime regulations to protect shipper rights. The alliance aims to ensure fee transparency and fair treatment for shippers in the face of increasing costs and complex fee structures in the maritime industry.

09/26/2025 Logistics Industry Insights
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