cross border e commerce seo News

Tiktok Revamps Refund Policy in Southeast Asia Sparks Seller Concerns

TikTok's launch of a 'refund only' policy in Southeast Asia aims to improve user experience but raises concerns among merchants about malicious refunds. While the platform pledges to protect merchant rights, potential risks need attention. Balancing consumer rights with merchant interests is crucial, requiring a robust management mechanism to maintain a healthy e-commerce ecosystem. The policy's success hinges on effectively addressing these challenges and ensuring fair practices for both buyers and sellers within the rapidly growing Southeast Asian TikTok marketplace.

01/07/2026 Logistics Industry Insights

Top Livestreamer Li Jiaqi Sparks Outrage Over Income Remarks

Li Jiaqi's live streaming encountered a trust crisis due to the 'eyebrow pencil incident,' with the phrase 'has your salary increased?' triggering public outrage. This article analyzes the event's causes, price disputes, and the escalation of public opinion. It explores how live streaming hosts should exercise caution in their speech, empathize with users, and avoid 'mishaps' to ultimately gain user trust. The incident highlights the importance of understanding consumer sentiment and maintaining transparency in pricing within the competitive live streaming e-commerce landscape.

01/07/2026 Logistics Industry Insights

Livestreaming Firm Dongfang Zhenxuan Enhances Private Traffic Strategies

The closure of Oriental Selection's Douyin livestream room due to irregular traffic diversion highlights the limitations of relying on platform traffic. By analyzing the event's timeline, this paper emphasizes the importance of private traffic operation and proposes suggestions for building and operating private traffic. It argues that private traffic is an inevitable trend in the future development of e-commerce, providing more control and direct engagement with customers, mitigating risks associated with platform dependency, and fostering long-term customer relationships.

01/07/2026 Logistics Industry Insights

Tiktok Shop Upgrades to Flagship Stores for Better Sales Supply Chain

This article delves into the necessity and advantages of upgrading a Douyin enterprise store to a flagship store. It details the qualification requirements for the upgrade and provides solutions for when qualifications are insufficient. Upgrading to a flagship store helps improve conversion rates, gain traffic support, and simplify operational processes, ultimately assisting merchants in achieving greater success within Douyin E-commerce. The benefits include increased visibility, enhanced brand image, and access to exclusive features, leading to improved performance and growth on the platform.

01/07/2026 Logistics Industry Insights

Coupangs Refund Policy Seller Protection Guidelines

Coupang's 'Money-back Guarantee' policy aims to enhance customer experience but presents challenges for sellers. This document details the policy, analyzes strategies for automatic and manual recovery, answers frequently asked questions, and advises sellers to monitor the Wing dashboard, promptly request assistance, retain evidence, verify settlement information, and communicate proactively to protect their rights. By doing so, sellers can collaborate with Coupang to build an efficient and convenient e-commerce ecosystem. Focusing on these aspects helps sellers navigate the policy effectively.

01/07/2026 Logistics

Cyber Monday Surpasses Black Friday As Top US Shopping Day

Adobe Analytics data projects Cyber Monday to be the largest online shopping day of the year in the US, with sales reaching $11.2 billion, a 5.5% year-over-year increase, surpassing Black Friday. Mobile shopping is on the rise. Significant discounts are expected on items like strollers and outdoor grills. Popular consumer behaviors include buy-now-pay-later options and curbside pickup. This Cyber Monday highlights the continued growth of e-commerce during the holiday season and evolving consumer preferences.