AI Boosts Crossborder Home Furnishing Customer Service

AI Boosts Crossborder Home Furnishing Customer Service

Kagu E-commerce partnered with Shulex to introduce AI customer service, building a unified service system across all channels to enhance user experience and customer service efficiency. The AI customer service provides 24/7 instant responses with a 90% accuracy rate, significantly improving user satisfaction. Shulex AI customer service is deeply integrated with mainstream cross-border e-commerce business systems, breaking down information silos and enabling a seamless service experience. Both parties will continue to deepen cooperation and explore more scenario-based service innovations.

01/27/2026 Logistics Industry Insights
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Swiss Ecommerce Adopts Chinese Parcel Solutions for Efficiency

Swiss Ecommerce Adopts Chinese Parcel Solutions for Efficiency

This article provides a detailed overview of e-commerce small parcel express delivery services from China to Switzerland, covering the entire process from door-to-door pickup and customs clearance to last-mile delivery. It emphasizes packaging requirements, transit times, customs duties policies, and shipping cost calculations. The aim is to provide cross-border e-commerce sellers with efficient and convenient logistics solutions, helping them easily expand into the Swiss market. The focus is on streamlining the export process and optimizing delivery for businesses targeting Swiss consumers.

01/27/2026 Logistics
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Chinese Smart Glasses Brands Drive AI and Ecommerce Growth

Chinese Smart Glasses Brands Drive AI and Ecommerce Growth

Smart glasses are rapidly gaining popularity, with Chinese brands shining at CES and leading industry innovation. Giants like Meta are increasing their investment, projecting explosive market growth. Key success factors include professional fitting, lightweight design, and offline channels. Simultaneously, Chinese cross-border e-commerce companies like Anker Innovations and Ugreen are actively expanding overseas, presenting new opportunities for investors. The combination of innovative hardware and global reach positions these Chinese brands for significant future success in both the smart tech and e-commerce sectors.

01/28/2026 Logistics Industry Insights
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US Trademark Guide for Crossborder Ecommerce Sellers

US Trademark Guide for Crossborder Ecommerce Sellers

This article provides an in-depth analysis of key issues that cross-border e-commerce sellers should pay attention to during US trademark registration and use. It covers topics such as trademark registration type selection, preparation of trademark use evidence, trademark protection methods, and common registration pitfalls. The goal is to help sellers better protect their brands, avoid infringement risks, and ultimately achieve success in the US market. It offers practical guidance on navigating the complexities of US trademark law for e-commerce businesses.

02/02/2026 Customs Knowledge
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Zhejiangs FBA Warehouses Drive Ecommerce Growth

Zhejiangs FBA Warehouses Drive Ecommerce Growth

Zhejiang FBA overseas warehouses are enhancing logistics efficiency and reducing costs through scientific planning and refined operations, providing cross-border e-commerce sellers with more competitive services. Key strategies include: site selection, warehouse layout, equipment configuration, information systems, personnel management, inventory management, transportation strategies, customer service, intelligent upgrades, green logistics, supply chain integration, and talent development. These elements work together to optimize the entire process, ultimately benefiting e-commerce businesses by streamlining their supply chains and improving their overall performance in the global market.

02/02/2026 Warehousing
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Epacket Vs Small Packet Key Choices for Crossborder Ecommerce

Epacket Vs Small Packet Key Choices for Crossborder Ecommerce

This paper provides an in-depth comparison of ePacket and postal international small packets, two common logistics options for cross-border e-commerce. It analyzes these services based on service coverage, delivery time, pricing, package restrictions, and tracking capabilities. Furthermore, it offers selection strategies based on product type, target market, cost budget, and customer needs, helping sellers choose the most suitable logistics method to enhance their competitiveness. The analysis aims to provide practical guidance for optimizing shipping strategies in the global e-commerce landscape.

02/02/2026 Logistics Encyclopedia
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US Ecommerce Firms Turn to Air Freight for Faster Shipping

US Ecommerce Firms Turn to Air Freight for Faster Shipping

This article delves into how cross-border e-commerce sellers can choose a cost-effective and reliable US air freight line. It provides a comprehensive analysis and recommendations from aspects such as customs clearance efficiency, transportation capacity resources, billing methods, value-added services, and user reputation. This helps sellers select the most suitable logistics solution in a competitive market, reduce costs, and improve efficiency. The guide offers practical advice for optimizing shipping strategies and navigating the complexities of international logistics for e-commerce businesses.

02/02/2026 Logistics
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Fedex Expands Ecommerce Service to 24 European Countries

Fedex Expands Ecommerce Service to 24 European Countries

FedEx International Connect Plus (FICP) expands to 24 countries in Europe, connecting 47 markets globally, providing a fast and economical logistics solution for cross-border e-commerce. With delivery within 1-3 days in Europe, competitive pricing, and extensive market coverage, FICP helps businesses expand their global operations, improve customer satisfaction, and enhance market competitiveness. This expansion strengthens FedEx's commitment to supporting the growth of international e-commerce and providing reliable and efficient shipping options for businesses seeking to reach a wider customer base.

02/04/2026 Logistics
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Temu Faces Regulatory Scrutiny in Turkey Over Compliance

Temu Faces Regulatory Scrutiny in Turkey Over Compliance

Temu's Turkish office recently underwent an on-site inspection by regulatory authorities, drawing industry attention. This inspection occurs amidst increased regulatory scrutiny of Chinese e-commerce platforms by Turkey and several European countries. In response to the evolving regulations, Temu plans to establish a local company in Turkey. This move demonstrates their proactive approach to addressing regulatory challenges and ensuring compliance within the Turkish market. The inspection highlights the growing importance of adhering to local regulations for cross-border e-commerce platforms operating in international markets.

02/03/2026 Customs Knowledge
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Trumps Trademark Crackdown Ecommerce Sellers Face IP Risks

Trumps Trademark Crackdown Ecommerce Sellers Face IP Risks

The Trump Organization's large-scale lawsuits against e-commerce platform sellers for infringement highlight the importance of IP compliance in cross-border e-commerce. Sellers should immediately self-inspect their store products, remove unauthorized derivatives, standardize product development processes, improve IP management, and use tools to prevent infringement risks, thereby achieving compliant operations. This proactive approach is crucial to avoid legal repercussions and maintain a sustainable business model in the competitive global marketplace. Ignoring IP rights can lead to significant financial and reputational damage.

02/03/2026 Customs Knowledge
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