New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
Read More
Amazon Sellers Warned Against black Tech for Growth

Amazon Sellers Warned Against black Tech for Growth

Amazon's platform is seeing the emergence of 'black technologies,' such as 'forced cancellation of dead stores' and 'cross-category merging of reviews.' This article delves into the potential risks of these 'black technologies,' emphasizing the importance of compliant operation. It provides sellers with coping strategies aimed at helping them avoid pitfalls and achieve sustainable development while pursuing profits. The goal is to help sellers navigate the complexities of the platform while adhering to ethical and legal standards for long-term success.

12/31/2025 Logistics Industry Insights
Read More
Cainiao International Express Breaks New Ground In Logistics For Oversized Goods In Europe And America

Cainiao International Express Breaks New Ground In Logistics For Oversized Goods In Europe And America

Cai Niao's international express service has launched the "Oversized Goods Dedicated Line" to support the European and American markets, addressing logistics challenges for large items and enhancing shipping efficiency and cost-effectiveness for retailers. By integrating various transportation methods, this dedicated line offers fast and convenient logistics services for AliExpress merchants, driving growth in the export of large Chinese goods.

07/23/2025 Logistics
Read More
Air Cargo Faces Capacity and Cost Challenges by 2025

Air Cargo Faces Capacity and Cost Challenges by 2025

In 2025, the international air freight market reveals a structural divergence in capacity, with a stark contrast between surplus bellyhold capacity on passenger planes and a shortage of dedicated freighters. Regional freight rates are highly volatile, with prices soaring from Southeast Asia to Europe while decreasing on the trans-Pacific routes. Companies need to leverage data analytics to optimize their shipping routes and tackle these challenges.

08/05/2025 Logistics Industry Insights
Read More
Amazon Germany Tightens Return Policy Raising Costs for Sellers

Amazon Germany Tightens Return Policy Raising Costs for Sellers

Amazon Germany has adjusted its return policy, implementing fees for packaging returns, differentiating return options based on seller type, and shortening the return period for certain electronics. Sellers need to optimize product descriptions, improve product quality and packaging, and handle returns flexibly. Staying informed about policy changes and implementing refined operational strategies are crucial for navigating these challenges. This includes proactively addressing potential return issues to minimize costs and maintain customer satisfaction in the German marketplace.

11/03/2025 Logistics
Read More