DAT Acquires Flexports Convoy to Boost Freight Brokerage

DAT Acquires Flexports Convoy to Boost Freight Brokerage

DAT Freight & Analytics has acquired Flexport's Convoy platform to enhance the automation and direct access capabilities of freight brokers. This marks DAT's third acquisition in recent times, reflecting its strategic intent to drive digital transformation within the logistics industry.

08/06/2025 Logistics
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Air Freight Industry Weighs Pallet Costs Vs Benefits

Air Freight Industry Weighs Pallet Costs Vs Benefits

Whether to palletize international air freight cargo requires a comprehensive consideration of cost, customer requirements, cargo characteristics, and Incoterms. When the shipper bears the freight costs, carefully evaluate the additional costs associated with pallets and communicate effectively with the customer to choose the most economical solution. Understanding the allocation of cost responsibilities under different Incoterms is crucial for making informed decisions. Balancing palletization benefits against associated expenses ensures cost-effectiveness and customer satisfaction in international air shipments.

Amazon Sellers Optimize Returns with Strategic Email Templates

Amazon Sellers Optimize Returns with Strategic Email Templates

This article provides Amazon sellers with a comprehensive guide to writing effective return and refund emails. It covers email templates for common scenarios, tips for improving email effectiveness, and common mistakes to avoid. By learning from this guide, sellers can craft efficient and professional return/refund emails, enhance customer satisfaction, and maintain their store's reputation. The guide aims to help sellers navigate the complexities of customer communication during the return and refund process, ultimately leading to better customer relationships.

Logistics Industry Honors Top Performers at Quest for Quality Awards

Logistics Industry Honors Top Performers at Quest for Quality Awards

Logistics Management Magazine has released the results of its 29th Annual Quest for Quality Awards, recognizing 127 companies for outstanding service. This award is a key benchmark for customer satisfaction in the logistics industry. Readers rate carriers, 3PLs, and ports on service quality, considering critical aspects such as on-time delivery, value, information technology, and customer service. The awards ultimately identify top performers in each category, showcasing those excelling in meeting and exceeding customer expectations within the logistics sector.

Walmarts Luminate Expands Supplier Data Tracking

Walmarts Luminate Expands Supplier Data Tracking

Walmart's Luminate platform has launched a new 'Digital Landscape' feature, enabling suppliers to track off-site customer behavior and optimize their marketing strategies. This initiative aims to provide suppliers with a deeper understanding of consumer shopping habits, improve advertising effectiveness, and solidify Walmart's position in the retail media space. By analyzing customer journeys beyond Walmart's website, vendors can gain valuable data insights to refine targeting and personalize campaigns, ultimately driving sales and enhancing the overall customer experience.

Damai Cloud Warehouse Expands Team for Crossborder Ecommerce Growth

Damai Cloud Warehouse Expands Team for Crossborder Ecommerce Growth

Dama Cloud Warehouse is hiring an Overseas Warehouse Customer Service Specialist. We offer efficient problem-solving, complaint management, system training, last-mile delivery follow-up, and warehouse operations coordination. We help cross-border e-commerce businesses solve customer service challenges, maintain a positive brand image, and achieve business growth. We provide competitive compensation and benefits, along with ample opportunities for career advancement. Join our team and contribute to our mission of providing excellent customer support for overseas warehousing solutions.

02/03/2026 Warehousing
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Amazons Automotive Aftermarket Growth Datadriven Strategies

Amazons Automotive Aftermarket Growth Datadriven Strategies

This article provides an in-depth analysis of the Amazon auto parts market, including current trends, best-selling categories, and consumer preferences, emphasizing the importance of precise fitment. By leveraging data-driven product selection strategies, a comprehensive vehicle fitment database, and professional customer service, sellers can differentiate themselves in the highly competitive Amazon auto parts marketplace. Success hinges on understanding customer needs and providing accurate product information, ultimately leading to increased sales and customer satisfaction within the Amazon ecosystem.

Global Shipping Delays Persist Postcustoms Clearance

Global Shipping Delays Persist Postcustoms Clearance

It's normal for international express shipments to experience delivery delays after customs clearance, as these are independent processes. Factors include warehouse sorting, information lag, delivery scheduling, address issues, and remote area dispatch. It's recommended to check the local delivery depot, contact the recipient, and follow up with customer service. Furthermore, optimizing logistics plans and improving customer communication can enhance overall cross-border logistics efficiency. Addressing these issues proactively can minimize frustration and improve the customer experience.

02/03/2026 Logistics
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