Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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How To Effectively Maintain Strategic Customer Relationships A Competitive Edge For Logistics Companies

How To Effectively Maintain Strategic Customer Relationships A Competitive Edge For Logistics Companies

This article explores how logistics companies can maintain strategic relationships with key clients. It emphasizes the importance of deeply understanding client strategic expectations, leveraging and applying the company's own differentiated advantages, and studying clients' business and decision chains. These strategies can help logistics companies achieve win-win outcomes with clients, enhancing the depth and breadth of cooperation.

07/23/2025 Logistics
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Beware Of E-commerce Bubble In Air Cargo Seizing Control Of Customer Demand

Beware Of E-commerce Bubble In Air Cargo Seizing Control Of Customer Demand

With the surge in demand for air cargo, the booming e-commerce sector and high shipping costs have raised concerns. On one hand, airlines are competing to expand their capacity; on the other hand, industry executives are wary of the e-commerce bubble, emphasizing the importance of traditional customers. It is essential to carefully select transportation methods to balance profits with customer needs.

07/23/2025 Logistics
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Common Xiaohongshu Marketing Mistakes Brands Should Avoid

Common Xiaohongshu Marketing Mistakes Brands Should Avoid

This article reveals 20 common “counterproductive operations” in Xiaohongshu marketing, covering strategic misjudgments, content errors, tactical deviations, and cognitive biases. It aims to help businesses avoid pitfalls and achieve effective growth. The article emphasizes the importance of long-term thinking, user-centricity, and data analysis. It recommends that companies enhance team awareness through professional training. By understanding these common mistakes and focusing on best practices, brands can significantly improve their Xiaohongshu marketing performance and drive sustainable growth.

12/30/2025 Logistics Industry Insights
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Holiday Marketing Strategies for 2025 Christmas Success

Holiday Marketing Strategies for 2025 Christmas Success

This article deeply analyzes the best and worst Christmas marketing campaigns of 2025, revealing pitfalls like AI application errors and inappropriate meme usage. It extracts successful strategies such as emotional resonance, user appreciation, and storytelling. The study emphasizes that user-centricity, content quality, careful execution, and data-driven decision-making are key to successful Christmas marketing. This helps cross-border sellers stand out in a competitive market by avoiding common mistakes and implementing effective strategies that resonate with their target audience.

12/18/2025 Logistics Industry Insights
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Amazon Sellers Use VOC Data to Cut Returns Boost Sales

Amazon Sellers Use VOC Data to Cut Returns Boost Sales

This paper explores how Amazon sellers can leverage the "Voice of the Customer" (VOC) to enhance customer satisfaction and reduce return rates. By analyzing customer feedback, sellers can optimize their products and improve their services, ultimately driving growth. The study examines the practical application of VOC tools within the Amazon marketplace, highlighting strategies for identifying key areas for improvement and implementing effective solutions based on customer insights. The goal is to provide actionable recommendations for sellers seeking to build stronger customer relationships and achieve sustainable business success.

01/04/2026 Logistics Industry Insights
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