In cross-border e-commerce, sellers should proactively offer refunds in specific situations to avoid customer dissatisfaction and enhance satisfaction. By appropriately addressing issues related to product quality, logistics, and buyers' special circumstances, sellers can effectively maintain good customer relationships and promote long-term business development.
Kizik, an innovative footwear brand, disrupted the traditional shoe market with its unique hands-free design. Facing logistics challenges due to rapid growth, Kizik partnered with Flexport to build a flexible supply chain. This collaboration resulted in improved order fulfillment efficiency, reduced delivery times, and increased sales. This case highlights the crucial role of a flexible supply chain in supporting a company's rapid development and scaling operations. The partnership allowed Kizik to adapt to changing demands and maintain a competitive edge in the dynamic footwear industry.
This article provides a detailed guide to the US Air Freight FBA inbound appointment process and key considerations. It covers steps such as creating a shipment plan, obtaining a shipment ID, contacting logistics providers, and scheduling appointments with trucking companies. Practical guidance is offered regarding product preparation, label printing, and packaging requirements. The aim is to help Amazon sellers efficiently manage inventory, avoid inbound delays, and achieve sales growth by streamlining the FBA process. This guide focuses on optimizing the air freight approach to FBA fulfillment.
The US tariff extension to August 1st offers a temporary window of opportunity for cross-border e-commerce sellers. However, challenges like rising ocean freight rates and tight shipping capacity persist. VIOMALL, a cross-border distribution platform, leverages its local supply chain advantages to help sellers mitigate tariff risks, reduce costs, and improve fulfillment speed. VIOMALL also provides local supply chain solutions for the Russian market, assisting sellers in diversifying risks and exploring new markets. This allows businesses to navigate the complexities of global trade more effectively.
Alibaba.com has launched a "Semi-Managed" mode, aiming to lower the barriers to entry for cross-border e-commerce by providing sellers with dedicated marketing, logistics fulfillment, and return services. Unlike the fully managed model, in the semi-managed mode, merchants retain the right to set their own prices and can directly interact with buyers, making it more suitable for businesses with sourcing advantages. Whether this model will become a new trend in cross-border e-commerce remains to be seen and requires market validation.
This article provides an in-depth analysis of the product tiering mechanism within TikTok Shop, revealing the underlying logic and practical techniques for elevating product levels and maximizing organic traffic. By optimizing information quality, sales performance, fulfillment capabilities, and product quality, merchants can improve their product tier, gain greater platform traffic allocation and benefit support, and ultimately drive sales growth within TikTok Shop. The article explores how to leverage these factors to achieve higher product rankings and increased visibility, ultimately leading to improved sales performance.
Amazon's tightening review policies increase the risk of black-hat tactics. The Vine program, an officially recognized compliance review method, effectively improves Listing review quality and credibility. Participation requires brand registry, FBA fulfillment, and incurring certain costs. Managing negative reviews and optimizing the Listing are crucial. Third-party reviews can supplement, but selecting compliant providers is essential. Compliant operation is key to success for Amazon sellers in the future. Focus on Vine program to gain authentic reviews and improve listing performance while adhering to Amazon's guidelines.
Amazon announced a limited-time waiver of seller fees for Walmart orders, aiming to gain market share in cross-channel fulfillment, counter Walmart's competition, and enhance seller experience. Sellers need to familiarize themselves with Walmart's shipping policies and optimize inventory management. The future of e-commerce logistics competition will be more intense, focusing on delivery speed, cost, service quality, and technological innovation. This move highlights the escalating battle for dominance in the rapidly evolving e-commerce landscape, where efficient and cost-effective logistics are paramount.
Amazon's 'Prime Early Access Sale' saw over 100 million orders, but sales were only a third of Prime Day's. Increased fulfillment costs during peak season are exacerbating cost pressures for sellers, while price wars are eroding profit margins. To address these challenges and achieve sustainable growth, sellers need to refine operations, optimize supply chains, differentiate product selection, expand channels, and prioritize inventory management. Focusing on these areas will be crucial for navigating the complexities of the market and maintaining profitability during peak seasons and beyond.
TikTok Shop plans to build 'fulfillment centers' in the US, challenging Amazon's dominance in e-commerce. Despite monetization challenges like overseas user trust and product credibility, the increasing number of TikTok social shoppers and platform support policies make TikTok a significant alternative to Amazon for Chinese sellers. The move signifies TikTok's ambition to capture a larger share of the US e-commerce market by providing faster and more reliable delivery services, potentially attracting both consumers and merchants looking for alternatives to the established giant.
