Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
Read More
Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
Read More
How To Effectively Maintain Strategic Customer Relationships A Competitive Edge For Logistics Companies

How To Effectively Maintain Strategic Customer Relationships A Competitive Edge For Logistics Companies

This article explores how logistics companies can maintain strategic relationships with key clients. It emphasizes the importance of deeply understanding client strategic expectations, leveraging and applying the company's own differentiated advantages, and studying clients' business and decision chains. These strategies can help logistics companies achieve win-win outcomes with clients, enhancing the depth and breadth of cooperation.

07/23/2025 Logistics
Read More
Beware Of E-commerce Bubble In Air Cargo Seizing Control Of Customer Demand

Beware Of E-commerce Bubble In Air Cargo Seizing Control Of Customer Demand

With the surge in demand for air cargo, the booming e-commerce sector and high shipping costs have raised concerns. On one hand, airlines are competing to expand their capacity; on the other hand, industry executives are wary of the e-commerce bubble, emphasizing the importance of traditional customers. It is essential to carefully select transportation methods to balance profits with customer needs.

07/23/2025 Logistics
Read More
Key Industries Prepare for Trumpera Tariff Revival

Key Industries Prepare for Trumpera Tariff Revival

Former US President Trump signed an executive order adjusting import tariff policies, covering exempted commodities like gold and graphite, and taxed goods such as silicon products. This reflects the US strategic orientation on key raw material supply chains. The move will have a profound impact on global mineral trade and the industrial silicon industry. Businesses need to pay close attention to these changes and their potential consequences.

01/27/2026 Customs Knowledge
Read More
Building A Seamless Logistics Ecosystem

Building A Seamless Logistics Ecosystem

The article discusses the importance of building a seamless logistics ecosystem, emphasizing that integrated logistics, supported by technology and collaborative efforts, along with customer-centric services, can significantly enhance efficiency and customer satisfaction, thus driving progress in the global logistics industry.

07/23/2025 Logistics
Read More
Supply Chain Dive Updates Brand Logo Guidelines

Supply Chain Dive Updates Brand Logo Guidelines

Supply Chain Dive released brand resource guidelines, emphasizing logo usage rules to maintain brand image consistency and professionalism. The guidelines detail logo color, orientation, proportions, background, and font requirements, clarifying consequences for violations. Users must read and agree to the usage guide before downloading the logo, ensuring brand value protection. This comprehensive approach aims to standardize the brand's visual identity across all platforms and materials, contributing to a stronger and more recognizable brand presence.

11/03/2025 Logistics
Read More