Retailers Focus on Lastmile Delivery to Boost Customer Experience

Retailers Focus on Lastmile Delivery to Boost Customer Experience

This paper explores how to create a flawless last-mile delivery experience, emphasizing the expectations of consumers, delivery teams, and operations managers. By optimizing fleet utilization and adopting next-generation routing and dispatch platforms, businesses can improve delivery efficiency, reduce operating costs, and ultimately earn customer loyalty. The focus is on leveraging smart scheduling and efficient fleet management to enhance the overall delivery process and meet the evolving demands of the modern consumer.

01/29/2026 Logistics Industry Insights
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Aipowered Customer Service Drives Dreames Global Smart Home Expansion

Aipowered Customer Service Drives Dreames Global Smart Home Expansion

Dreame Technology partners with Shulex AI to significantly enhance the global user service experience by implementing an AI customer service system. This AI-powered solution not only improves problem-solving efficiency but also overcomes multilingual communication barriers, ensuring data security and service quality. This collaboration exemplifies a successful case of "Made in China" going global, providing valuable insights for other companies looking to expand their international reach.

01/27/2026 Logistics Industry Insights
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Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex, in collaboration with AWS, introduces an AI customer service robot service. Built on the AWS technology architecture, it comprises three key modules: knowledge indexing, intelligent Q&A, and data optimization. This provides businesses with comprehensive value across pre-sales, sales, and after-sales stages. Real-world case studies demonstrate that this solution significantly reduces manual ticket volume, shortens problem resolution time, and enhances customer satisfaction.

01/28/2026 Logistics Industry Insights
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Digital Twin Supply Chains Face Customer Data Loss Risks

Digital Twin Supply Chains Face Customer Data Loss Risks

Gartner research indicates that many organizations implementing Digital Supply Chain Twins (DSCT) overlook the Digital Twin of the Customer (DToC). This can lead to missed growth opportunities and customer churn. Companies should integrate DSCT with DToC to build a customer-centric digital twin strategy. By collecting customer data, building customer profiles, and optimizing the supply chain based on customer insights, businesses can fully leverage the potential of digital twin technology and gain a competitive advantage. A holistic approach that considers both supply chain and customer perspectives is crucial for maximizing the benefits of digital twins.

01/29/2026 Logistics Industry Insights
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Air Freight Packaging Key to Safe Deliveries Customer Satisfaction

Air Freight Packaging Key to Safe Deliveries Customer Satisfaction

This article provides a detailed interpretation of packaging requirements and regulations for air freight import and export goods. It covers basic requirements such as strength, tightness, and dimensions, as well as specific packaging considerations for fragile items, electronics, and fresh food. The article also emphasizes mandatory regulations regarding labeling, materials, and weight/size limitations. The aim is to help businesses master the secrets of air freight packaging, ensure cargo safety, and improve customer satisfaction.

01/30/2026 Logistics Encyclopedia
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Foreign Trade Firms Boost Growth with Customer Acquisition Software

Foreign Trade Firms Boost Growth with Customer Acquisition Software

Against the backdrop of global trade recovery, foreign trade enterprises face challenges in customer acquisition. Traditional methods are inefficient, leading to the emergence of foreign trade customer acquisition software. This paper takes 'Maoxiaoqi' as an example to illustrate the advantages of such software in massive customer acquisition, efficient customer outreach, and customer follow-up process management. It emphasizes that digital transformation is a necessary path for the development of foreign trade companies, enabling them to thrive in the competitive global market.

02/03/2026 Logistics Industry Insights
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3pls Adapt Customer Strategies to Boost Supply Chain Resilience

3pls Adapt Customer Strategies to Boost Supply Chain Resilience

Armstrong & Associates' latest report provides an in-depth analysis of customer relationship trends in Third-Party Logistics (3PL). It reveals global and domestic market sizes, industry segment growth, service diversification applications, and regional market characteristics. The report emphasizes that companies should view 3PLs as strategic partners. By clearly defining needs, selecting suitable partners, establishing good communication, and conducting effective evaluations, businesses can build a more resilient supply chain and secure future success. This strategic approach is crucial for navigating evolving supply chain dynamics and achieving a competitive advantage.

02/04/2026 Logistics Industry Insights
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Ozon Sellers Guide Enhancing Customer Communication to Avoid Penalties

Ozon Sellers Guide Enhancing Customer Communication to Avoid Penalties

This article provides Ozon platform sellers with a detailed communication guide. It outlines prohibited communication behaviors on the platform, emphasizes customer service communication standards, and offers practical tips to improve communication skills. The aim is to help sellers effectively enhance buyer satisfaction and maintain brand reputation. It covers essential aspects of interacting with customers on Ozon, ensuring compliance with platform rules and promoting positive customer experiences. By following these guidelines, sellers can build trust and loyalty with their customers.

02/03/2026 Logistics Encyclopedia
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Level3ai Raises 13M for Aidriven Customer Engagement in Asiapacific

Level3ai Raises 13M for Aidriven Customer Engagement in Asiapacific

Singapore-based AI company Level3AI has secured $13 million in seed funding. The company focuses on AI agents for enterprise customer interaction, aiming to expand its presence in the Asia-Pacific market. Level3AI provides 'outcome-driven' services, leveraging AI to enhance customer engagement and deliver measurable results for businesses. The funding will be used to further develop its AI agent technology and scale its operations across the region, catering to the growing demand for intelligent customer interaction solutions.

02/12/2026 Logistics Industry Insights
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Global Airlines Adopt NDC to Boost Profits Customer Loyalty

Global Airlines Adopt NDC to Boost Profits Customer Loyalty

The airline industry has long suffered from low profit margins, making retail transformation essential. By adopting NDC (New Distribution Capability), airlines can achieve cost control, revenue growth, and enhanced customer loyalty. The industry will likely see increased differentiation, with those embracing NDC benefiting and those clinging to traditional methods facing challenges. Accelya is committed to lowering the barriers to NDC adoption, helping airlines achieve digital transformation and collectively embrace a brighter future for the aviation industry. This transition is crucial for survival and sustained profitability.

02/12/2026 Logistics Industry Insights
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