New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Fedex and TNT Package Tracking A Complete Guide

Fedex and TNT Package Tracking A Complete Guide

After FedEx integrated TNT, users can track TNT tracking numbers through the FedEx official website, APP, customer service hotline, and third-party platforms. This article details the operation steps and precautions for various tracking methods, helping users quickly grasp package dynamics and improve the logistics experience. It covers how to track TNT packages using FedEx resources, providing practical guidance for efficient package monitoring.

01/26/2026 Logistics Encyclopedia
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Saia Moves Customer Service to Local Terminals for Faster Support

Saia Moves Customer Service to Local Terminals for Faster Support

Saia Logistics is decentralizing its customer service functions to local terminals to improve responsiveness and customer experience. This move aims to break the traditional centralized service model by directly connecting customers with local teams. While facing challenges in balancing efficiency and cost, it promises breakthroughs in rapid response and personalized service. This transformation also inspires the logistics industry, highlighting the need for continuous innovation and technology adoption to adapt to evolving customer needs. The shift emphasizes localized support for enhanced customer satisfaction.

01/08/2026 Logistics
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2025 IATA Forum to Boost Airline Customer Service in Istanbul

2025 IATA Forum to Boost Airline Customer Service in Istanbul

IATA's PaxInsight Forum 2025 will be held in Istanbul, focusing on passenger satisfaction, brand perception, and competitive benchmarking. The forum aims to bring together airlines worldwide to collaborate, share intelligence, and enhance customer experience strategies. Both current and prospective participants are welcome to contribute to shaping the future of the PaxInsight program. This event provides a valuable opportunity to gain insights, network with industry leaders, and contribute to improving the overall travel experience for passengers globally. Join us in Istanbul to explore the latest trends and best practices in passenger experience management.

01/20/2026 Logistics Industry Insights
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Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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Guide to DHL Tracking and Remote Area Surcharges

Guide to DHL Tracking and Remote Area Surcharges

This article provides a detailed guide on DHL package tracking and remote area surcharge inquiries. It covers various official channels for tracking, including the official website, app, WeChat official account, and customer service hotline. It also explains how to use remote area query tools. The aim is to help users monitor their logistics information in real-time, avoid additional fees, and ensure smooth cargo transportation. This guide helps navigate potential surcharges and provides resources for comprehensive tracking.

01/26/2026 Logistics Encyclopedia
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Understanding HDS Express Delivery Service: A New Choice in Modern Logistics

Understanding HDS Express Delivery Service: A New Choice in Modern Logistics

HDS (Hotline Cargo) stands for fast delivery service, offering efficient customs clearance, unloading, and pickup solutions. During import, HDS ensures rapid retrieval of goods, while for export, it enhances speed efficiency through scientific container management. Committed to safety, reliability, punctuality, and speed, HDS meets the demands of modern logistics and is highly favored by customers.

07/18/2025 Logistics Encyclopedia
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DHL Enhances Realtime Package Tracking Globally

DHL Enhances Realtime Package Tracking Globally

This article details various methods for DHL tracking number inquiries, including official website, hotline, mobile APP, and mini-programs. It also addresses common issues encountered during the tracking process, such as invalid tracking numbers and insufficient information. The aim is to help users easily track DHL international express shipments and enhance their logistics experience. It provides a comprehensive guide for efficiently monitoring DHL packages and resolving potential tracking problems, ultimately improving customer satisfaction with the DHL delivery process.

12/31/2025 Logistics
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Amazon Sellers Gain Tools to Fix Ratings Listings

Amazon Sellers Gain Tools to Fix Ratings Listings

This article recounts the author's experience of successfully refreshing and merging variant ratings through multiple contacts with Amazon customer service. It highlights the varying levels of competence among Amazon customer service representatives and shares practical tips on effectively utilizing customer service resources to solve operational problems. These tips include persistence, exploring different contact channels, clearly describing the issue, and making reasonable use of available resources. The author reminds sellers to focus on improving product quality while seeking customer service assistance.

01/04/2026 Logistics Industry Insights
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Chatgpt Transforms Ecommerce Customer Support with AI

Chatgpt Transforms Ecommerce Customer Support with AI

ChatGPT enhances efficiency and reduces costs in e-commerce customer service. The future of customer service will be more intelligent, personalized, and integrated across multiple channels. ChatGPT's ability to automate responses and handle routine inquiries frees up human agents to focus on complex issues, leading to improved customer satisfaction and reduced operational expenses. As AI technology advances, we can expect even more sophisticated and seamless customer service experiences.

01/04/2026 Logistics Industry Insights
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