customer support News

UK Trade Project Enhances Efficiency in Middleincome Nations

The UK Foreign and Commonwealth Office-funded 'Trade Facilitation Project in Middle-Income Countries' aims to assist Brazil, India, Nigeria, the Philippines, and South Africa in better implementing the Trade Facilitation Agreement (TFA). With technical support from the World Customs Organization and the World Bank Group, the project seeks to enhance these countries' trade efficiency and competitiveness, ultimately fostering economic growth. The project focuses on capacity building and streamlining trade processes to reduce costs and delays associated with cross-border trade, enabling these nations to fully benefit from the TFA.

01/22/2026 Customs Knowledge

WCO Aids Gambia in Trade Facilitation Via AEO Program

With support from HMRC, the WCO is assisting the Gambia Revenue Authority (GRA) in implementing an Authorized Economic Operator (AEO) program and advancing Coordinated Border Management (CBM). Through online training, field visits, and joint workshops, the initiative aims to enhance the capacity of the GRA and other border agencies. This optimization of customs clearance processes is expected to promote trade facilitation in Gambia, leading to improved efficiency and reduced costs for businesses involved in international trade. The project is crucial for Gambia's economic development by streamlining border procedures.

01/22/2026 Customs Knowledge

elebi Aviation Boosts Ground Handling with Iatacertified Training

Çelebi Aviation has received IATA TVP certification until 2026, providing professional aviation training to support the global aviation industry in cultivating talent and ensuring safe and efficient operations. Their comprehensive programs cover various aspects of aviation, including ground handling and safety procedures. This certification underscores Çelebi's commitment to high-quality training standards and its contribution to developing a skilled workforce for the aviation sector. They aim to empower individuals with the knowledge and skills necessary to excel in their roles and contribute to the overall success of the industry.

01/22/2026 Airlines

WCO Calls for Global Trade Collaboration Digital Shift

The Secretary General of the World Customs Organization (WCO) has called for enhanced international cooperation and digital transformation to address the challenges posed by the pandemic and build a more resilient global trade system. He emphasized the crucial role of customs in facilitating the cross-border flow of vaccines and essential goods, and encouraged leveraging data and technological innovation to improve management efficiency and service delivery. The WCO will continue to support its member customs administrations in their digital transformation efforts, contributing to the recovery of global trade.

01/20/2026 Customs Knowledge

Global Airports Need Infrastructure Upgrades to Boost Aviation IATA

IATA is calling for an overhaul of aviation infrastructure, emphasizing the importance of air cargo and advocating for flexible slot management to adapt to the rapidly changing post-pandemic market. Director General Willie Walsh argues that rigid slot rules hinder airline recovery, harming consumers and supply chains. He urges increased collaboration and optimized resource allocation to achieve sustainable aviation development. The call highlights the need for adapting infrastructure and regulations to better support the evolving needs of the aviation industry and its crucial role in global trade and connectivity.

01/20/2026 Logistics Industry Insights

Union Pacific Norfolk Southern Merger Under Regulatory Review

The proposed merger between Union Pacific and Norfolk Southern aimed to create a transcontinental railroad spanning the East and West coasts of the United States. Despite strong shareholder support, the merger faced opposition from competitors, freight customers, and regulatory bodies. The STB's review will determine the fate of the merger, and its outcome will have a profound impact on the US railroad industry and the overall economy. The potential benefits of a seamless coast-to-coast rail network are weighed against concerns about reduced competition and potential service disruptions.

01/17/2026 Logistics

USPS Expands Lastmile Delivery to Outside Bidders

The United States Postal Service (USPS) plans to open its last-mile delivery network, allowing shippers of all sizes to access it through a bidding process. This initiative aims to increase revenue, improve efficiency, and enable retailers to achieve faster delivery times. Expert opinions are divided, recognizing both opportunities and challenges. This move could intensify market competition, foster innovation, empower small and medium-sized enterprises (SMEs), and reshape the consumer experience. USPS needs to overcome operational complexities, pricing strategies, and technical support challenges to succeed in this endeavor.

01/21/2026 Logistics Industry Insights

Logistics Firms Prepare for Hurricane Helene Key Business Steps

As Hurricane Helene approaches, ALAN (American Logistics Aid Network) has released a guide for logistics companies on how to respond. The guide emphasizes safety first, timely information gathering, connecting with needs, mobilizing resources, and standardizing actions. It encourages donation to support relief efforts. Logistics companies are urged to prioritize the well-being of their employees and the affected communities while ensuring the efficient delivery of aid. The ALAN guide provides practical advice and best practices for navigating the challenges posed by the hurricane and contributing to a coordinated and effective response.

01/21/2026 Logistics

Benin Customs Modernizes HR Leads Reform in West Africa

With the support of the World Customs Organization, the Benin Customs Administration launched a Human Resource Modernization project aimed at building a competency-based HRM system. Through capacity building, job catalog refinement, and regional cooperation, Benin Customs has set a precedent for improving efficiency and promoting regional customs modernization. The project emphasizes continuous improvement and comprehensive implementation to create a highly efficient and professional workforce. This initiative showcases Benin's commitment to modernizing its customs operations and fostering a skilled workforce capable of meeting the evolving demands of international trade.

01/26/2026 Customs Knowledge

Shenzhen Launches Dedicated Logistics Line to Boost Russia Trade

This article delves into the core advantages of the Shenzhen-Russia DDP (Delivered Duty Paid) shipping line, including efficient and fast air freight transit times, simplified DDP all-inclusive tax services, transparent and controllable end-to-end visibility management, secure and reliable professional team support, and cost-effective pricing. It also addresses frequently asked questions regarding cargo types and factors influencing prices, providing a reference for businesses to choose the appropriate logistics solutions. The focus is on streamlining the China-Russia trade process through reliable and transparent logistics.

01/26/2026 Logistics

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UK Trade Project Enhances Efficiency in Middleincome Nations

WCO Aids Gambia in Trade Facilitation Via AEO Program

elebi Aviation Boosts Ground Handling with Iatacertified Training

WCO Calls for Global Trade Collaboration Digital Shift

Global Airports Need Infrastructure Upgrades to Boost Aviation IATA

Union Pacific Norfolk Southern Merger Under Regulatory Review

USPS Expands Lastmile Delivery to Outside Bidders

Logistics Firms Prepare for Hurricane Helene Key Business Steps

Benin Customs Modernizes HR Leads Reform in West Africa

Shenzhen Launches Dedicated Logistics Line to Boost Russia Trade