Amazon Enhances Customer Service to Boost Loyalty

Amazon Enhances Customer Service to Boost Loyalty

This article delves into how Amazon sellers can create an exceptional customer experience by efficiently responding to customer inquiries. It covers key aspects such as accurately answering questions on Listing pages, effectively handling buyer-seller messages, addressing negative feedback, and continuously optimizing customer service quality. The article provides practical best practices and tool recommendations to help sellers improve customer loyalty and achieve business growth. It focuses on providing valuable insights and actionable strategies for enhancing customer satisfaction and driving sales on the Amazon platform.

01/06/2026 Logistics Encyclopedia
Read More
Amazon Expands Seller Safety Net with Account Health Assurance

Amazon Expands Seller Safety Net with Account Health Assurance

Amazon introduces the Account Health Assurance program, providing protection for sellers with high Account Health Ratings, preventing account deactivation due to minor issues. Sellers must actively cooperate in resolving problems, otherwise suspension remains possible. Improving the account rating requires attention to product descriptions, images, logistics, and negative review management. This initiative supports high-quality sellers and promotes the healthy development of cross-border e-commerce on Amazon. It aims to provide a safety net and encourage best practices for maintaining a healthy selling account.

01/06/2026 Logistics Industry Insights
Read More
Crossborder Ecommerce Firms Face Talent Drain Over Harsh Incentives

Crossborder Ecommerce Firms Face Talent Drain Over Harsh Incentives

The cross-border e-commerce industry faces increasing competition, leading some companies to implement "negative incentive" mechanisms to reduce costs and increase efficiency. This has resulted in salary reductions and decreased employee motivation. This article analyzes the industry challenges behind this phenomenon and proposes suggestions for building effective incentive mechanisms. It emphasizes that companies should strive for win-win outcomes with employees, avoiding short-term exploitation to achieve sustainable development. The focus should be on long-term value creation rather than immediate cost savings through demotivating practices.

01/06/2026 Logistics Industry Insights
Read More
Amazon Suspends Sellers Over farwarehouse Delivery Tactics

Amazon Suspends Sellers Over farwarehouse Delivery Tactics

Amazon is cracking down on the non-compliant practice of "Warehouse Transfer" in cross-border logistics, warning sellers of potential account suspension. This article details the definition and risks of "Warehouse Transfer," along with Amazon's countermeasures. It provides advice for sellers on selecting reliable logistics providers, emphasizing the importance of compliance within the cross-border logistics industry. Sellers should be aware of the potential penalties and ensure their logistics practices adhere to Amazon's policies to avoid account suspension and maintain a compliant business operation.

01/05/2026 Logistics Industry Insights
Read More
Ebay Sellers Face IP Risks Risk Account Suspension

Ebay Sellers Face IP Risks Risk Account Suspension

This article provides a detailed interpretation of eBay's infringement penalty policies, including account freezing, restrictions, and suspensions of varying degrees. It delves into common infringement types such as image infringement, trademark infringement, and design infringement. Practical advice is offered to mitigate infringement risks, helping eBay sellers operate in compliance and avoid unnecessary losses. The guide emphasizes understanding eBay's policies and proactively taking steps to ensure listings and business practices adhere to them, ultimately contributing to a safer and more trustworthy marketplace for both buyers and sellers.

01/05/2026 Customs Knowledge
Read More
IATA Launches OPS Portal to Improve Aviation Ground Safety

IATA Launches OPS Portal to Improve Aviation Ground Safety

The IATA Operations Portal (OPS Portal) is an online platform designed for airlines and ground service providers. It centralizes access to industry standards and facilitates information exchange, aiming to enhance standardization and safety in aviation ground operations. The portal offers features such as standards lookup, compliance assessment, and information sharing. It helps improve efficiency, reduce costs, and supports the continuous development of industry standards. By providing a single point of access to critical information, the OPS Portal streamlines operations and promotes best practices within the aviation industry.

01/08/2026 Logistics Industry Insights
Read More
Global Aviation Safety Committee Shares Key Insights

Global Aviation Safety Committee Shares Key Insights

This paper analyzes the composition of airline safety advisory committee members, revealing their diversity in geography and airline type, reflecting their professionalism. The committee's decisions have a significant impact on global aviation safety standards. Through experience sharing and challenge responses, it promotes the improvement of global aviation safety levels, safeguarding passenger safety. The analysis highlights the importance of diverse perspectives and expertise in shaping effective safety policies and practices within the aviation industry. The committee plays a crucial role in fostering a safer air travel environment worldwide.

01/08/2026 Airlines
Read More
USMCA Enforcement Urged to Bolster North American Power Supply

USMCA Enforcement Urged to Bolster North American Power Supply

The National Electrical Manufacturers Association (NEMA) is urging stronger enforcement of the United States-Mexico-Canada Agreement (USMCA) to address surging electricity demand and increased global competition. NEMA emphasizes USMCA's crucial role in securing North American electricity supply chains and promoting U.S. manufacturing. They are urging the USTR to swiftly complete the review and update of USMCA, eliminating trade barriers and combating fraudulent practices. Strengthening USMCA is vital for ensuring a level playing field and fostering economic growth within the region's electrical manufacturing sector.

01/08/2026 Logistics Industry Insights
Read More
Trumps Potential Return Sparks Climate Policy Uncertainty

Trumps Potential Return Sparks Climate Policy Uncertainty

Trump's potential return to the White House and subsequent re-withdrawal from the Paris Agreement has raised concerns in the business and environmental communities. Despite the challenges to international cooperation, corporate focus on climate change and efforts towards supply chain sustainability persist. The future trajectory remains uncertain, highlighting the tension between political shifts and ongoing corporate initiatives to address climate change risks and promote environmentally responsible practices within their supply chains. The commitment of businesses to sustainability will be crucial in navigating this complex landscape.

01/08/2026 Logistics Industry Insights
Read More
Sheins Rapid Expansion Disrupts Global Fast Fashion Market

Sheins Rapid Expansion Disrupts Global Fast Fashion Market

This report analyzes SHEIN's dominance in the fast fashion industry, leading with a 31.6% net sales growth, significantly surpassing competitors like H&M, Zara, and Asos. Examining market share, user base, and growth strategies, it reveals the factors behind SHEIN's success and explores its impact on the global fast fashion landscape. The report highlights its ultra-fast supply chain, digital operations, and social media marketing as key drivers. It also addresses the sustainability challenges SHEIN faces, acknowledging the need for responsible practices within its rapid growth model.

01/08/2026 Logistics Industry Insights
Read More