Madagascar Revamps HR to Strengthen Tax Revenue

Madagascar Revamps HR to Strengthen Tax Revenue

The Madagascar Revenue Authority (MRA), with support from the World Customs Organization (WCO), launched an HR modernization project. This initiative aims to enhance operational efficiency, optimize tax collection, and improve employee engagement by building a competency-based HR management system. The MRA will focus on developing a highly skilled and professional tax workforce through competency models, digital empowerment, and cultural transformation. This transformation will enable the MRA to contribute more significantly to Madagascar's economic development.

01/26/2026 Customs Knowledge
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Gambia Revenue Authority Enhances Efficiency with Data Dashboards

Gambia Revenue Authority Enhances Efficiency with Data Dashboards

The Gambia Revenue Authority, with support from the World Customs Organization, is developing a strategic dashboard to enhance tax management efficiency and decision-making. This dashboard, designed to centralize key performance indicators, covers critical areas such as tax revenue, trade facilitation, and compliance management. It aims to provide management with a comprehensive overview and promote the modernization of tax administration. The dashboard will enable data-driven insights and facilitate informed strategic planning within the agency.

01/26/2026 Customs Knowledge
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WCO Enhances Trade Aid for Landlocked Nations During Pandemic

WCO Enhances Trade Aid for Landlocked Nations During Pandemic

The Secretary General of the World Customs Organization (WCO) emphasized at the Annual Conference of Ministers of Foreign Affairs of Landlocked Developing Countries (LLDCs) the WCO's commitment to supporting LLDCs in overcoming pandemic challenges and accelerating trade facilitation to achieve sustainable development goals through standard setting, capacity building, and enhanced cooperation. WCO's specific initiatives include promoting international standards, fostering regional cooperation, addressing the impact of the pandemic, and promoting data-driven decision-making.

01/26/2026 Customs Knowledge
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Luxor Resolution Sets New Compliance Standards for Crossborder Ecommerce

Luxor Resolution Sets New Compliance Standards for Crossborder Ecommerce

The World Customs Organization (WCO) adopted the Luxor Resolution, establishing guiding principles for cross-border e-commerce. These principles cover eight key areas: advance electronic data, facilitation, security, taxation, data analysis, partnerships, public awareness, and legal frameworks. Furthermore, a communique was issued to the WTO Ministerial Conference, reaffirming the WCO's leadership in managing cross-border e-commerce. This initiative aims to promote the standardized, efficient, and secure development of global cross-border e-commerce.

01/27/2026 Customs Knowledge
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Gambia Revenue Authority Adopts WCO Strategy for Regional Leadership

Gambia Revenue Authority Adopts WCO Strategy for Regional Leadership

With the support of the World Customs Organization, The Gambia Revenue Authority (GRA) launched strategic management reforms to enhance organizational efficiency and strategic execution. Through assessment, roadmap development, and strengthening project management systems, the GRA aims to become a West African tax model, contributing to regional development. The reforms are expected to improve revenue collection, streamline processes, and foster greater international cooperation in tax matters, ultimately boosting The Gambia's economic growth and stability.

01/26/2026 Customs Knowledge
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Lesotho Revenue Authority Adopts Competencybased HR System

Lesotho Revenue Authority Adopts Competencybased HR System

The Lesotho Revenue Authority (LRA) is actively implementing a competency-based human resource management system to enhance operational efficiency and tax collection capabilities. Supported by the World Customs Organization (WCO) through training and capacity building, the LRA aims to modernize its HR practices, establishing a transparent and efficient system. This initiative seeks to better serve the nation's economic development by improving the skills and performance of its workforce within the tax administration.

02/02/2026 Customs Knowledge
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Samoa Boosts Trade Efficiency Via WCO Partnership

Samoa Boosts Trade Efficiency Via WCO Partnership

The World Customs Organization (WCO) held a workshop in Samoa focusing on Coordinated Border Management. The aim was to enhance interagency efficiency among cross-border regulatory bodies, optimize port operations, and accelerate goods clearance. The workshop emphasized the application of WCO tools and data harmonization practices, promoting communication between different agencies. This initiative lays the groundwork for future improvements in Samoa's border management, ultimately contributing to smoother trade flows and enhanced security.

02/03/2026 Customs Knowledge
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Zimbabwe Fasttracks Trade Single Window with WCO Backing

Zimbabwe Fasttracks Trade Single Window with WCO Backing

The World Customs Organization (WCO) supports Zimbabwe's Electronic Single Window (ZeSW) project by conducting workshops to enhance interaction with cooperating government agencies and improve trade facilitation. The workshops covered key topics such as the single window model and data harmonization, and shared Nigeria's successful experiences. Zimbabwe is committed to following the workshop recommendations to promote the construction of ZeSW and facilitate economic development. The focus is on streamlining processes and data exchange for efficient trade.

02/05/2026 Customs Knowledge
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Malawi Implements Competencybased HR System for Tax Authority

Malawi Implements Competencybased HR System for Tax Authority

The Malawi Revenue Authority (MRA), in collaboration with the World Customs Organization (WCO), is implementing a competency-based Human Resource Management system to enhance operational efficiency, revenue collection, and stakeholder relations. The project involves workshops to improve staff capabilities and plans to implement pilot projects. The WCO has pledged continued support to assist the MRA in achieving its modernization goals. This initiative aims to build a more effective and efficient tax administration system in Malawi.

02/05/2026 Customs Knowledge
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WCO Introduces Employee Wellbeing Training Program

WCO Introduces Employee Wellbeing Training Program

The World Customs Organization (WCO) has launched new training materials on employee wellbeing and stress management, aiming to help members build comprehensive wellbeing programs and enhance employee and organizational resilience. The training covers six key themes: happiness, program design, resilience building, psychophysiological health, social wellbeing and balance, and stress management. The WCO will conduct pilot programs and establish a team of experts. Future development will include training materials targeted at other organizational levels.

02/05/2026 Customs Knowledge
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