New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
Read More
Amazon Suspends Sellers Over Child Jewelry Certification Issues

Amazon Suspends Sellers Over Child Jewelry Certification Issues

Amazon has recently intensified its scrutiny of certificate fraud, leading to many listings being mistakenly identified as "children's jewelry" and removed, causing panic among sellers. This article analyzes the reasons behind the incident, pointing out that some sellers forging CPC certificates is an underlying cause, and the platform's upgraded review process is a direct cause. It also provides sellers with suggestions for self-inspection, preparing evidence, and actively appealing, emphasizing the importance of compliant operation to avoid future issues and ensure listing reinstatement.

12/31/2025 Logistics Industry Insights
Read More
Chile Urged to Ease Border Rules to Revive Aviation Tourism

Chile Urged to Ease Border Rules to Revive Aviation Tourism

The International Air Transport Association (IATA) urges the Chilean government to lift border restrictions, including quarantine and PCR test requirements, and streamline vaccine certificate verification processes to boost aviation and tourism recovery. IATA also opposes the 'Mobility Pass' policy restricting domestic air travel. It suggests Chile learn from other countries' experiences and gradually ease restrictions while ensuring safety. The association believes these measures are crucial for stimulating economic growth and restoring passenger confidence in air travel within and to Chile.

01/19/2026 Logistics Industry Insights
Read More
Key Differences Between Master and House Bills of Lading for Traders

Key Differences Between Master and House Bills of Lading for Traders

This article provides an in-depth analysis of the differences between Master Bill of Lading (MBL) and House Bill of Lading (HBL). It offers a detailed comparison covering the bill of lading header, destination port exchange, property rights certificate, scope of application, and customs management. The advantages of HBL in specific scenarios are also explained. Through clear process streamlining and case studies, this helps foreign trade practitioners choose the most suitable bill of lading type for their business, thereby improving trade efficiency and avoiding potential risks.

08/21/2025 Document Interpretation
Read More
Port Delays How to Rebook Containers and Avoid Shipping Delays

Port Delays How to Rebook Containers and Avoid Shipping Delays

This article focuses on the situation where cargo containers are delayed due to inspection, preventing them from being loaded onto the ship on time. It details the specific re-allocation process at Waigaoqiao and Yangshan ports, including applying for a non-loading certificate, canceling the customs declaration form, and modifying port area information. The aim is to help foreign traders cope with unexpected situations and minimize losses caused by cargo delays. It provides a practical guide to navigate the re-allocation procedures in these specific port locations.

08/22/2025 Logistics Encyclopedia
Read More
Emerging Forces in Air Cargo Logistics Within E-commerce Background The Rise of JD Cargo Airlines

Emerging Forces in Air Cargo Logistics Within E-commerce Background The Rise of JD Cargo Airlines

JD Freight Airlines recently obtained its air operator certificate and officially commenced operations. As an emerging aviation logistics company within the e-commerce sector, it primarily conducts domestic and international cargo transportation using Boeing 738-800 freighters. The service is expected to cover key economic regions such as the Yangtze River Delta, Beijing-Tianjin-Hebei, and the Pearl River Delta, while also aiming to expand into international markets. This development not only enhances logistics efficiency but also introduces new innovations and collaborative models within the industry.

07/22/2025 Logistics
Read More
Transforming Customs Declarations Enhancing Trade Efficiency and Regulation in China

Transforming Customs Declarations Enhancing Trade Efficiency and Regulation in China

This article provides a detailed analysis of the key changes between the old and new customs declarations, emphasizing the impact of removed and added content on businesses. The removal of items like the original approval number and settlement certificate aims to simplify the declaration process. The addition of special relationship confirmation and a unified social credit code further enhances tax management and trade transparency. Changes in naming and optimization of product categories improve overall operational convenience, contributing to the continuous improvement of the trade environment.

07/28/2025 Customs Knowledge
Read More
Global Airports Face Slot Coordination Challenges Amid Growth

Global Airports Face Slot Coordination Challenges Amid Growth

IATA introduces the 'Airport Slot Coordination: Policy and Regulations' course to help industry professionals address global airport infrastructure challenges. The course provides an in-depth understanding of slot coordination policies and efficient operational practices. It covers WASG interpretation, practical exercises, and case studies. Participants will receive a complimentary SSIM e-book and have the opportunity to earn an IATA certificate upon completion. This course equips individuals with the knowledge and skills needed to navigate the complexities of airport slot management effectively and contribute to smoother air travel operations.

01/20/2026 Logistics Industry Insights
Read More
Fedex Launches Tool to Streamline Import Shipping

Fedex Launches Tool to Streamline Import Shipping

FedEx has launched a new collaborative shipping tool aimed at enhancing the efficiency and visibility of the import process. This tool enables importers to directly share information with shippers, track cargo status in real-time, and ensure data security. It has been rolled out globally to simplify import procedures.

08/04/2025 Logistics
Read More