DHL Germany Faces Complaints Over Service and Compensation

DHL Germany Faces Complaints Over Service and Compensation

This article addresses common service issues with DHL Express in Germany, such as lost or damaged packages and lack of notification. It provides a detailed guide on how to file complaints and protect your rights. From contacting customer service and preparing evidence to seeking external support, it offers step-by-step instructions to help you obtain the service and compensation you deserve. Even when living abroad, you can effectively handle delivery disputes and ensure your rights are protected.

01/07/2026 Logistics
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Baiyun Network Launches US Air Freight Service for Ecommerce

Baiyun Network Launches US Air Freight Service for Ecommerce

Buyun.com's US Air Freight self-operated line offers stable, fast, economical, and secure air freight services to US for cross-border e-commerce sellers through a full-link self-operated model. By cooperating with multiple airlines and optimizing customs clearance processes, it provides full-process visual tracking and a delay compensation commitment, helping sellers improve order fulfillment rates, reduce logistics costs, and seize the first opportunity in the North American market.

02/12/2026 Logistics
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Freight Shippers Rarely Receive Full Cargo Compensation Study Finds

Freight Shippers Rarely Receive Full Cargo Compensation Study Finds

Full compensation for damaged or lost goods during freight transport is not always legally justified. The law clearly defines the responsibilities, rights, and obligations of shippers, freight forwarders, and carriers. Carrier liability is typically capped, based on weight rather than the value of the goods. All parties should reasonably share risks within the legal framework to maintain the healthy development of the industry and achieve a win-win situation. This approach ensures fairness and promotes sustainable practices in freight transportation.

08/21/2025 Logistics Encyclopedia
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New Rail Freight Rules Enhance Safety Compensation After Accidents

New Rail Freight Rules Enhance Safety Compensation After Accidents

The railway system has released new freight accident handling rules, emphasizing prevention as the primary focus. The regulations clarify internal handling principles and procedures, upholding responsibility to shippers and consignees. A system of advance compensation is implemented. The aim is to strengthen freight safety management, reduce accident losses, and improve service quality. The new rules prioritize proactive measures to minimize incidents and ensure fair and timely resolution for all stakeholders involved in rail freight transportation.

09/26/2025 Logistics Encyclopedia
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Crossborder Ecommerce Adopts New Compensation Tactics Amid Market Changes

Crossborder Ecommerce Adopts New Compensation Tactics Amid Market Changes

Cross-border e-commerce is experiencing trends like 'paid long vacations' and 'variable wages.' This article analyzes the reasons, impacts, and risks associated with these practices. It also provides an outlook on industry development and explores the opportunities and challenges presented by Amazon Prime Early Access Sale. The analysis aims to understand the evolving landscape of compensation strategies and their implications for the future of cross-border e-commerce businesses, especially considering the competitive environment and emerging market dynamics.

01/06/2026 Logistics Industry Insights
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Global Air Cargo Loss Claims Compensation and Prevention Guide

Global Air Cargo Loss Claims Compensation and Prevention Guide

This article details the process for handling international air freight loss, including key steps such as promptly notifying the carrier, preparing claim documents, submitting the claim application, and tracking its progress. It also deeply analyzes the compensation policies for lost international air freight, covering compensation based on declared value and liability limits stipulated by conventions. Furthermore, it provides suggestions for preventing cargo loss, aiming to assist shippers in better addressing such issues. The goal is to provide a comprehensive guide to navigate the complexities of air freight loss claims.

02/04/2026 Logistics Encyclopedia
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Tongtuo Founders Pledge Aims to Address Ecommerce Compensation Crisis

Tongtuo Founders Pledge Aims to Address Ecommerce Compensation Crisis

Cross-border e-commerce giant Tomtop Technology is mired in a performance-based agreement, with huge compensation payments unresolved. The founder signed a commitment letter, attempting to repay debts through equity transfer. This article delves into Tomtop's predicament, the risks and opportunities of cross-border e-commerce M&A, and prospects for Tomtop's future development. It calls on companies to face problems squarely, respond proactively, and ultimately find their own way out of similar situations. The case highlights the importance of due diligence and realistic performance targets in cross-border e-commerce acquisitions.

02/12/2026 Logistics Industry Insights
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Port Bottlenecks Delay Oversized Cargo Shipments

Port Bottlenecks Delay Oversized Cargo Shipments

Freight forwarder user zoe333 reports difficulties for OT container trucks queuing to enter the port, citing delayed port information. Industry experts suggest potential causes include port operational bottlenecks, information transmission issues, and port congestion. Recommendations include strengthening communication and coordination, considering alternative ports or transportation methods, and enhancing port information infrastructure development.

08/22/2025 Logistics Encyclopedia
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Global Shipping Delays Guide to Liabilities and Claims

Global Shipping Delays Guide to Liabilities and Claims

International express delays are a common issue for cross-border e-commerce and personal shipments. This article provides a detailed analysis of international express delivery time commitments, defines the responsibilities for delays, and offers a complete claim process from application to reimbursement. Furthermore, the article shares practical suggestions for reducing the risk of delays, helping readers better protect their rights. It covers key aspects of understanding delay policies and navigating the claims process effectively to ensure fair compensation for delayed shipments.

02/12/2026 Logistics Encyclopedia
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Crossborder Good Luck Simplifies Ecommerce Shipping Challenges

Crossborder Good Luck Simplifies Ecommerce Shipping Challenges

Kua Jing Hao Yun is a one-stop cross-border logistics platform integrating various logistics resources, providing e-commerce sellers with services such as e-commerce small packages, FBA first leg, and international express delivery. The platform ensures timeliness through digital systems and delay compensation measures. However, sellers still need to carefully select service providers and pay attention to logistics information to ensure the smooth operation of cross-border logistics. While offering convenience, due diligence in service selection and tracking remains crucial for sellers.

01/04/2026 Logistics
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