Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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Red Sea Crisis and US Midterms Disrupt Global Trade

Red Sea Crisis and US Midterms Disrupt Global Trade

The Red Sea crisis and the US midterm elections are injecting uncertainty into global trade, leading to soaring freight rates and testing supply chains. Businesses should diversify their supply chains, plan ahead, strengthen collaboration, and embrace digital transformation to turn challenges into opportunities and remain competitive in the global trade landscape. This proactive approach is crucial for navigating the current turbulent environment and mitigating potential disruptions.

01/20/2026 Logistics
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Trucking Industry Faces Freight Recession Amid Market Shifts

Trucking Industry Faces Freight Recession Amid Market Shifts

Mike Regan analyzes the current freight market, highlighting overcapacity and the dynamic between spot and contract rates. He advises companies to establish long-term partnerships to navigate these challenges. Looking ahead, the analysis provides a perspective on the potential peak season in 2024, emphasizing the importance of strategic planning and collaboration in a volatile market environment. Building strong relationships will be key to success.

01/20/2026 Logistics Industry Insights
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Weis Markets Adopts Cloud TMS to Streamline Logistics

Weis Markets Adopts Cloud TMS to Streamline Logistics

Weis Markets significantly improved its distribution center operations by adopting Kuebix, a cloud-based TMS. The system optimized inbound compliance, less-than-truckload (LTL) consolidation, and online scheduling. This resulted in a better inbound-outbound balance and fostered improved supplier collaboration. Ultimately, the implementation led to reduced costs and increased revenue for Weis Markets by streamlining their logistics processes and enhancing visibility across their retail supply chain.

01/28/2026 Logistics
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Flexport Fairphone Boost Sustainable Supply Chains with Data

Flexport Fairphone Boost Sustainable Supply Chains with Data

Fairphone partnered with Flexport to optimize its supply chain through a data-driven platform, enhancing transparency, reducing lead times, and offsetting carbon emissions. Flexport is helping Fairphone build a sustainable supply chain, lower costs, and fulfill its social responsibility commitments. This collaboration sets a precedent for sustainable development within the smartphone industry, demonstrating how data and strategic partnerships can drive positive environmental and social impact.

01/28/2026 Logistics
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Project Verte 6 River Systems Boost Atlanta Ecommerce Fulfillment

Project Verte 6 River Systems Boost Atlanta Ecommerce Fulfillment

Project Verte has partnered with 6 River Systems to deploy a smart warehouse in Atlanta. This deployment leverages Chucks robots to enhance order fulfillment efficiency and accuracy. The integration of robotics aims to streamline warehouse operations, reduce manual labor, and improve overall throughput. This collaboration demonstrates a commitment to leveraging automation technologies to optimize e-commerce fulfillment processes and meet the growing demands of online retail.

01/28/2026 Logistics
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Global Port Congestion Worsens As Shipping Demand Soars

Global Port Congestion Worsens As Shipping Demand Soars

Ocean Insights data reveals a sharp 37% month-on-month surge in global transshipment port congestion in December. Shipping companies are addressing the challenges by canceling sailings and expanding capacity. CMA CGM and ONE experienced the highest congestion rates. Experts emphasize the importance of efficiency. The shipping industry needs to optimize operations, strengthen collaboration, and promote digital solutions to collectively tackle supply chain bottlenecks.

01/28/2026 Logistics
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Customs Officers Face Rising Mental Health Challenges Seek Resilience

Customs Officers Face Rising Mental Health Challenges Seek Resilience

In collaboration with SECO, the WCO is enhancing stress management and psychological resilience among Bolivian customs officers through training programs. This initiative aims to equip them with the necessary skills to effectively cope with the challenges posed by the pandemic, ensuring they can maintain their well-being and continue performing their duties effectively under pressure. The training focuses on building coping mechanisms and fostering a positive mindset.

01/26/2026 Customs Knowledge
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Project Verte Shopifys 6 River Systems Boost Atlanta Fulfillment Efficiency

Project Verte Shopifys 6 River Systems Boost Atlanta Fulfillment Efficiency

Project Verte has partnered with 6 River Systems to deploy a warehouse solution in Atlanta, aiming to improve order fulfillment efficiency and optimize customer service. The collaboration leverages automation and robotics to streamline warehouse operations, ultimately leading to faster delivery times and enhanced customer satisfaction. This deployment represents a significant step towards modernizing e-commerce logistics and meeting the increasing demands of online shoppers.

01/26/2026 Logistics
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WCO Belgian Customs Academy Expand African Customs Training Partnership

WCO Belgian Customs Academy Expand African Customs Training Partnership

Customs officials from French-speaking African countries visited the WCO headquarters during their training at the Belgian Customs Academy. They participated in presentations on intellectual property, and health & safety projects. The WCO's long-standing collaboration with the Belgian Customs Academy significantly contributes to customs capacity building in Africa through tailored training programs. This partnership supports economic prosperity and social development across the African continent.

01/26/2026 Customs Knowledge
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