Coupang Tightens Rules on Chinese Sellers After Trust Concerns

Coupang Tightens Rules on Chinese Sellers After Trust Concerns

Coupang faces a trust crisis due to low-price traps set by Chinese sellers, leading to platform rectification. It canceled some self-shipping models and raised entry barriers. This incident exposes information leakage risks in cross-border e-commerce, warning sellers to operate in compliance. Platforms need to strengthen supervision and quality control to protect consumer rights and rebuild trust. The incident highlights the importance of robust security measures and ethical business practices in the competitive landscape of cross-border e-commerce to maintain consumer confidence and platform integrity.

12/29/2025 Logistics Industry Insights
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Amazon Sellers Face Stricter Insurance and Risk Rules

Amazon Sellers Face Stricter Insurance and Risk Rules

This article provides an in-depth analysis of Amazon cross-border e-commerce seller insurance, covering its definition, importance, and basic requirements (Commercial General Liability Insurance, General Liability Insurance, First-Party Insurance), third-party seller insurance, and FBA inventory insurance. It also details how to choose suitable insurance, purchase steps, and the process of uploading proof of insurance. The aim is to help sellers fully understand Amazon's insurance policies, reduce operational risks, protect their rights, and achieve compliant operations. This ensures sellers are well-informed and prepared for potential liabilities within the Amazon marketplace.

12/31/2025 Logistics Encyclopedia
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South Koreas Coupang Faces Seller Backlash Over Refund Disputes

South Koreas Coupang Faces Seller Backlash Over Refund Disputes

This article provides a detailed solution for Coupang sellers facing challenges when dealing with direct refunds initiated by the platform. It analyzes appeal option selection, offers a checklist of supporting documents for various scenarios, and emphasizes the importance of the 14-day deadline. The aim is to help sellers efficiently and successfully apply for compensation, protect their rights, and ultimately conduct business on the Coupang platform with greater peace of mind. It focuses on providing practical guidance to navigate the refund appeal process and improve the chances of a favorable outcome.

12/30/2025 Logistics Encyclopedia
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US Trademark Guide for Ecommerce Sellers on Usage Proof

US Trademark Guide for Ecommerce Sellers on Usage Proof

This article focuses on the challenge of providing a 'specimen of use' in US trademark registration. It details the standards for acceptable specimens, including website links, product images, and sales order screenshots, and lists common examples of unacceptable specimens. Furthermore, it introduces the 'intent-to-use application' as an alternative strategy to help sellers avoid risks and efficiently complete trademark registration. This option allows applicants to file before actual commercial use, providing a pathway to secure trademark rights based on a bona fide intention to use the mark in the future.

12/30/2025 Customs Knowledge
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National Maritime Day Celebrates Resilience in Global Trade

National Maritime Day Celebrates Resilience in Global Trade

On National Maritime Day, this article highlights the responsibilities and contributions of the maritime industry during the pandemic. Using the ports of San Francisco and Oakland as examples, it emphasizes the critical role of the maritime sector in global trade and its contribution to ensuring supply chain stability during the crisis. The article also explores future trends such as port intelligent upgrades, green shipping, and the protection of seafarers' rights. It calls for international cooperation to address global challenges and pays tribute to all maritime professionals for their dedication and resilience.

02/05/2026 Logistics Industry Insights
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Foreign Trade Firms Face Export Tax Refund Filing Challenges

Foreign Trade Firms Face Export Tax Refund Filing Challenges

This article provides a detailed interpretation of the handling process for export tax rebate declaration data errors in foreign trade enterprises. It introduces specific operation steps for withdrawal and re-submission and adjustment declaration for two situations: 'Declaration not reviewed' and 'Tax rebate already processed'. The article also provides the operation path in the e-Tax Bureau, helping enterprises to correct errors in a timely manner and protect their rights. This ensures accurate and efficient processing of export tax rebates, minimizing potential financial losses due to incorrect declarations.

02/05/2026 Customs Knowledge
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Regulator Probes Xu Cuihua Cat Litter Brand Over Safety Concerns

Regulator Probes Xu Cuihua Cat Litter Brand Over Safety Concerns

The well-known cat litter brand "Xu Cuihua" is embroiled in a quality scandal, accused of ingredient fraud by a blogger. Gao Ye's family requested public disclosure of the investigation results, and regulatory authorities intervened but did not file a case. "Ai Mao" (Love Cats) refused to accept this and applied for administrative reconsideration. The truth of the matter is unclear, and the future direction depends on regulatory investigations, legal proceedings, and third-party testing. Consumers should be rational, choose legitimate channels for purchase, and actively defend their rights.

02/05/2026 Logistics Industry Insights
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New Customs System Enhances Trade Efficiency

New Customs System Enhances Trade Efficiency

This paper delves into the customs guarantee system, a trade facilitation measure advocated by Canada and Switzerland, designed to allow importers to retrieve goods before final tariff determination. It elaborates on the core principles, implementation details, advantages, challenges, and the rights and limitations of customs inspection within this system. The article emphasizes its significant role in improving customs clearance efficiency, optimizing the trade environment, and reducing the burden on businesses. It calls for countries to actively learn from experiences and improve their customs guarantee systems, fostering smoother international trade.

02/05/2026 Customs Knowledge
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Amazon US Shoppers Face Complex Returns and Refusals Process

Amazon US Shoppers Face Complex Returns and Refusals Process

This article provides a detailed interpretation of Amazon US's refusal and return policies, covering applicable situations for refusal, return deadlines and reasons, responsibility for return shipping costs, and the refund process. It offers practical tips and answers to frequently asked questions, aiming to help consumers better understand and handle return and refund issues, and protect their rights. It clarifies the conditions under which a package can be refused, the acceptable timeframes for initiating a return, and the various reasons for which a return is permissible on the Amazon US platform.

02/06/2026 Logistics Encyclopedia
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Ecommerce Firms Face Rising Malicious Complaints in Peak Season

Ecommerce Firms Face Rising Malicious Complaints in Peak Season

A new type of malicious complaint has emerged in cross-border e-commerce: registering domain names and then posing as the brand owner to extort sellers. It is recommended to register trademarks, file records, purchase domain names to build websites, and mark copyrights for prevention. If faced with malicious complaints, sellers can file a countersuit and provide evidence to protect their rights. This includes demonstrating legitimate sourcing and usage of the brand. Proactive measures and diligent record-keeping are crucial for mitigating the risk of such scams and protecting brand reputation.

01/16/2026 Customs Knowledge
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