Ecommerce Delivery Satisfaction Plateaus Amid Consumer Frustrations

Ecommerce Delivery Satisfaction Plateaus Amid Consumer Frustrations

Recent Descartes research indicates that despite the e-commerce boom, customer satisfaction with last-mile delivery is improving slowly, and delivery issues remain prominent. The study reveals consumer pursuit of convenience, trade-offs between cost and speed, and dissatisfaction with retailers and delivery services. The report emphasizes the need for the industry to prioritize consumer needs and optimize the last-mile delivery experience through technology and strategic improvements to enhance customer satisfaction and loyalty. Addressing these challenges is crucial for sustained growth in the competitive e-commerce landscape.

01/15/2026 Logistics Industry Insights
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American Eagle Expands Logistics to Compete with Amazon

American Eagle Expands Logistics to Compete with Amazon

American Eagle Outfitters' acquisition of Quiet Logistics represents an 'anti-Amazon' strategy aimed at improving supply chain efficiency, reducing costs, and partnering with other retailers to challenge the e-commerce giant. This move not only shortens delivery times and optimizes inventory management but also offers new ideas for the future development of the retail industry. By leveraging Quiet Logistics' robotic fulfillment technology, American Eagle seeks to create a more agile and responsive supply chain, ultimately providing a better customer experience and competing more effectively in the increasingly competitive e-commerce landscape.

01/19/2026 Logistics Industry Insights
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Meta Ends Live Shopping in US and Europe Amid Low Engagement

Meta Ends Live Shopping in US and Europe Amid Low Engagement

Following Facebook, Instagram also announced the closure of its live e-commerce feature, marking Meta's complete abandonment of the live e-commerce sector. Although the live e-commerce market in Europe and America continues to grow, it still lags far behind the Chinese market. Meta's failure reflects the unsuitability of the live e-commerce model in the European and American markets, as well as the challenges of corporate strategic adjustments. This highlights the differences in consumer behavior and market dynamics between China and the West in the context of live e-commerce.

01/04/2026 Logistics Industry Insights
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Guangzhou Debuts Ecommerce Express on Chinaeurope Freight Route

Guangzhou Debuts Ecommerce Express on Chinaeurope Freight Route

The first China-Europe Railway Express e-commerce fast line from Guangzhou has officially launched, with e-commerce goods expected to arrive in Italy within 13 days. This new model effectively enhances the transportation efficiency of cross-border e-commerce and helps meet the demand of the European market.

08/04/2025 Logistics
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WCO Releases New Ecommerce Crossborder Trade Rules

WCO Releases New Ecommerce Crossborder Trade Rules

The World Customs Organization (WCO) E-Commerce Package provides a guiding framework for customs administrations in managing cross-border e-commerce, with the core being the Framework of Standards on Cross-Border E-Commerce. It covers trade facilitation, security, revenue collection, and consumer protection. The WCO urges countries to implement the package in phases based on their national circumstances and provides support to promote secure, efficient, sustainable, and inclusive cross-border e-commerce development.

12/30/2025 Customs Knowledge
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Tiktok Shop Expands to Spain Focuses on Logistics

Tiktok Shop Expands to Spain Focuses on Logistics

TikTok Shop is targeting Spain, planning to first establish a robust warehousing and logistics system before expanding its e-commerce operations. The choice of Spain is likely due to its large social media user base, rapidly growing e-commerce market, and relatively less competitive environment. European e-commerce professionals should prepare in advance to seize market opportunities. This strategic move highlights the importance of a solid logistics foundation for successful cross-border e-commerce ventures.

01/04/2026 Logistics Industry Insights
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Mercado Libre Invests 1B in Latin America Ecommerce Expansion

Mercado Libre Invests 1B in Latin America Ecommerce Expansion

The Latin American e-commerce market is experiencing explosive growth, with Brazil, the largest e-commerce market in the region, serving as a gateway to Latin America. Mercado Libre, a leading e-commerce giant in Latin America, continues to invest in the Brazilian market, boasting a leading market position and an efficient logistics network. The Brazilian e-commerce market is poised for further growth in the coming years, presenting numerous opportunities for Chinese sellers.

12/30/2025 Logistics Industry Insights
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Social Commerce Personalization Transforms Customer Engagement

Social Commerce Personalization Transforms Customer Engagement

Social commerce is reshaping the retail industry by integrating shopping experiences into social media platforms. It leverages personalized interactions, convenient shopping processes, and efficient customer service to help brands build stronger connections with customers and enhance customer loyalty. In the future, conversational commerce will become an important development direction for social commerce.

12/29/2025 Logistics Industry Insights
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Independent Ecommerce Sites Drive Crossborder Growth

Independent Ecommerce Sites Drive Crossborder Growth

This article delves into the advantages and operational models of independent e-commerce websites in cross-border e-commerce. Compared to the limitations of platform e-commerce, independent websites effectively decentralize operations, build brands, and accumulate traffic. The article details four mainstream independent website operation models: Dropshipping, General Merchandise, Vertical Category, and DTC. It also proposes key strategies for independent website operation, aiming to help sellers build a new engine for growth in cross-border e-commerce.

01/04/2026 Logistics Industry Insights
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US Warehouse Demand Surges As Ecommerce Grows

US Warehouse Demand Surges As Ecommerce Grows

The booming e-commerce sector is causing a warehouse shortage in the US! A CBRE report indicates that the US will need an additional 330 million square feet of warehouse space by 2025 to meet e-commerce demands. Low vacancy rates and high costs pose significant challenges. E-commerce warehouses require increased automation and more parking spaces. Smart logistics is crucial for reducing costs and improving efficiency, which will support the continued growth of e-commerce.

01/19/2026 Warehousing
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