Ebay Sellers Advised on Countering Unfair Ratings

Ebay Sellers Advised on Countering Unfair Ratings

Negative feedback on eBay isn't a death sentence for stores. Sellers can effectively manage it by improving product quality, engaging in proactive communication, and leveraging platform rules. Malicious reviews can be reported. Maintaining a good store reputation in the long run is crucial. To avoid store closure due to excessive negative feedback, prioritize daily operations and ensure service quality. Addressing customer concerns promptly and providing excellent customer service are key to mitigating the impact of negative reviews and preventing account suspension.

01/05/2026 Customs Knowledge
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Freight Forwarding Platform Upgrades Services After User Feedback

Freight Forwarding Platform Upgrades Services After User Feedback

Jiyun Baodian's Spring Festival update optimizes freight forwarding knowledge exchange. It fixes the vessel schedule query, adds a Logo link, and answers user questions. Furthermore, the development of Jiyun Interconnect aims to foster collaboration and create a shared future. This redesign incorporates user feedback and focuses on providing a more seamless and informative experience for freight forwarders.

08/22/2025 Logistics Encyclopedia
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WCO Invites Feedback to Improve Clikc Elearning Platform

WCO Invites Feedback to Improve Clikc Elearning Platform

The WCO invites CLiKC! users to participate in an experience survey. Provide feedback on courses, functionalities, and the overall learning experience to help optimize the platform. Your input will be invaluable in improving CLiKC! for all users. The deadline for participation is November 21st. Help us make CLiKC! even better by sharing your thoughts and suggestions. This survey is your opportunity to shape the future of e-learning within the WCO.

01/05/2026 Customs Knowledge
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Amazon Sellers Optimize Feedback Requests in Key Window

Amazon Sellers Optimize Feedback Requests in Key Window

This article addresses the low review rate issue faced by Amazon sellers, emphasizing the importance of review request timing. Through A/B testing and data tracking, it helps sellers identify the optimal time frame for sending review requests, effectively improving product review rates. A review request tracking spreadsheet template is also provided to aid in organization and analysis. This strategy aims to boost seller performance by optimizing the review generation process and encouraging more customer feedback.

12/31/2025 Logistics Encyclopedia
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Amazon Sellers Key Differences Between Reviews and Feedback

Amazon Sellers Key Differences Between Reviews and Feedback

This article delves into the distinction and importance of Amazon Reviews and Feedback. Reviews significantly impact product conversion rates, while Feedback affects overall store health. Sellers should prioritize product quality and customer service, actively managing both Reviews and Feedback to improve Listing performance and store reputation. Effective management in these areas is crucial for achieving success in the Amazon business. By focusing on these elements, sellers can optimize their listings and build a strong brand, ultimately leading to increased sales and customer loyalty.

12/30/2025 Customs Knowledge
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Ebay Expands Fulfillment Services to Rival Amazon

Ebay Expands Fulfillment Services to Rival Amazon

eBay has launched an upgraded Fulfillment program aimed at attracting Chinese sellers with lower costs and faster delivery, challenging Amazon FBA. The program offers seller protection, fast shipping, and competitive pricing, making it suitable for cross-border sellers with high inventory, fast sales, and a lack of local partners. Experts believe its success hinges on surpassing FBA and requires close attention to policy changes and market feedback. The key is whether eBay can truly offer a superior and more compelling solution for sellers compared to the established Amazon FBA.

12/30/2025 Logistics
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Ebay Bans How to Appeal Account Suspensions

Ebay Bans How to Appeal Account Suspensions

Permanent eBay account suspension is a serious issue for sellers. This guide provides appeal strategies, emphasizing careful email review, proactive improvement, reasoned arguments, and persistent appeals. It also analyzes common suspension reasons, including high cancellation rates, incentivizing positive feedback, mismatched account information, selling prohibited items, and duplicate listings. Compliance with eBay's policies is crucial to avoid account suspension.

01/04/2026 Logistics Encyclopedia
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Amazon Sellers Advised to Leverage Customer Feedback for Performance

Amazon Sellers Advised to Leverage Customer Feedback for Performance

Amazon sellers can proactively monitor and respond to feedback in "Voice of the Customer" to identify issues in products and operations and take corrective actions, reducing the risk of performance deterioration. Emphasize documenting improvement measures through "Take Action" to demonstrate a proactive approach to problem-solving to Amazon, which helps maintain good seller performance. By actively addressing customer concerns and showcasing improvements, sellers can safeguard their account health and improve overall customer satisfaction on the Amazon platform.

12/30/2025 Logistics Industry Insights
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FMCSA Solicits Feedback on Hours of Service Rule Changes

FMCSA Solicits Feedback on Hours of Service Rule Changes

The U.S. Federal Motor Carrier Safety Administration (FMCSA) proposes revisions to the Hours of Service (HOS) regulations and plans to gather industry feedback through public hearings. The proposed changes include five key areas: flexibility in break time arrangements, allowing non-driving on-duty time to count as rest, extending driving time under adverse weather conditions, expanding the short-haul exemption, and modifying driver record exceptions. The industry generally hopes the final regulations will strike a balance between efficiency and safety.

01/29/2026 Logistics
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Amazon Launches insights Tool to Analyze Customer Feedback for Sellers

Amazon Launches insights Tool to Analyze Customer Feedback for Sellers

Amazon introduces a new Insights tool, allowing sellers to directly create surveys to gather customer feedback, understand purchasing behavior, product perception, and opinions. By precisely targeting the desired audience, sellers can optimize product strategies and increase sales. The pricing model is not yet fully disclosed, but requires a minimum of 100 responses. Effectively utilizing this tool can help sellers stand out in the competitive Amazon marketplace and gain valuable insights to improve their offerings and customer satisfaction.

01/06/2026 Logistics Industry Insights
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