Coupangs Refund Policy Seller Protection Guidelines

Coupangs Refund Policy Seller Protection Guidelines

Coupang's 'Money-back Guarantee' policy aims to enhance customer experience but presents challenges for sellers. This document details the policy, analyzes strategies for automatic and manual recovery, answers frequently asked questions, and advises sellers to monitor the Wing dashboard, promptly request assistance, retain evidence, verify settlement information, and communicate proactively to protect their rights. By doing so, sellers can collaborate with Coupang to build an efficient and convenient e-commerce ecosystem. Focusing on these aspects helps sellers navigate the policy effectively.

01/07/2026 Logistics
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Ebay Updates Return Policy Key Changes for US Sellers

Ebay Updates Return Policy Key Changes for US Sellers

eBay US has updated its return policy, requiring sellers to provide a US return address, free returns, or a 'refund only' option. This aims to enhance buyer experience and reduce cross-border return disputes. Sellers need to assess costs, optimize listings, improve service, and adapt flexibly to the new policy. This change impacts sellers who previously relied on international returns or other methods to handle returns on the eBay US platform. Understanding and implementing these changes is crucial for maintaining competitiveness.

01/27/2026 Logistics Industry Insights
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Amazons Noreturn Refund Policy Sparks Seller Concerns

Amazons Noreturn Refund Policy Sparks Seller Concerns

Amazon introduces new rules for managing negative reviews, allowing brand owners to contact buyers who left negative reviews and offer "refund without return." This aims to enhance brand loyalty but carries the risk of abuse. Sellers need to actively monitor reviews, develop communication strategies, utilize refunds reasonably, and fundamentally improve product quality and service levels. This new policy encourages proactive engagement and emphasizes the importance of addressing customer concerns to mitigate the impact of negative feedback.

01/04/2026 Logistics Industry Insights
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Amazon Adjusts Refund Policy for Lowvalue Items

Amazon Adjusts Refund Policy for Lowvalue Items

Amazon US has launched a new "Refund-Only" policy, allowing refunds for items under $75 in certain situations without requiring returns. This aims to improve the buyer experience but places higher demands on sellers. Sellers need to pay attention to the impact on return rates and commission refund rules. It's crucial to strictly control product quality, optimize product descriptions, and improve customer service to adapt to the changes brought by the new policy. This will help mitigate potential losses and maintain profitability in the long run.

12/30/2025 Logistics
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UK Ecommerce Sellers Face VAT Refund Challenges

UK Ecommerce Sellers Face VAT Refund Challenges

This article provides an in-depth analysis of the UK VAT refund mechanism, focusing on the triggering conditions, cycle, form, and operational process of VAT refunds. It also analyzes the causes of common problems. Sellers need to pay attention to key aspects such as negative declarations and bank account binding to ensure compliant declarations and efficient VAT refunds. Understanding the intricacies of the UK VAT system is crucial for cross-border e-commerce businesses operating in the UK to maximize their financial benefits and maintain regulatory compliance.

01/26/2026 Customs Knowledge
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UK Ecommerce Sellers Face VAT Refund Challenges

UK Ecommerce Sellers Face VAT Refund Challenges

This article provides an in-depth analysis of the UK VAT refund policy, covering trigger mechanisms, operational processes, common issues, and risk avoidance strategies. It serves as a comprehensive refund guide for cross-border e-commerce sellers. The article emphasizes the logic of negative declarations, the importance of bank account binding, and the advantages of PVA deferred declarations. The aim is to help sellers complete VAT refunds safely and efficiently, while building a compliant tax operation model. It offers practical advice for navigating the UK VAT system and optimizing refund processes.

02/03/2026 Customs Knowledge
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Ebay Sellers Key Rules to Avoid Violations Increase Revenue

Ebay Sellers Key Rules to Avoid Violations Increase Revenue

This article provides a detailed interpretation of eBay's transaction rules, including seller limits increase, order cancellation processing, final value fee refund mechanisms, listing format selection, and avoidance of duplicate listings. By learning and adhering to these rules, sellers can effectively avoid policy violations, improve operational efficiency, and achieve their sales goals. Understanding these guidelines is crucial for maintaining a healthy seller account and maximizing sales potential on the eBay platform.

01/06/2026 Customs Knowledge
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Amazon Extends SAFET Refund Protection to European Sellers

Amazon Extends SAFET Refund Protection to European Sellers

Amazon's European CSBA (Customer Service by Amazon) service has been significantly upgraded with the addition of the SAFE-T Claim feature. This provides self-fulfilled sellers with a channel to appeal refund disputes, effectively protecting their rights. This article details the CSBA service, the SAFE-T Claim mechanism, and analyzes the suitability of CSBA for different types of sellers, helping them make informed decisions. It empowers sellers to navigate refund disputes and leverage the benefits of CSBA for enhanced customer service and protection against unfair claims.

01/04/2026 Logistics Industry Insights
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Amazon Expands Seller Refund Flexibility with Data Tools

Amazon Expands Seller Refund Flexibility with Data Tools

Amazon has upgraded its seller return tools, introducing a more flexible 'Returnless Refund' option. This allows sellers to set refund thresholds based on product price. A new Returns and Inventory Health dashboard provides insights into return reasons and recovery value. These enhancements help sellers better understand return patterns, optimize return management strategies, reduce operational costs, and improve customer satisfaction. The dashboard aims to empower sellers with data-driven insights to make informed decisions regarding returns and inventory recovery.

01/15/2026 Logistics
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Guide to Setting Refund Policies for Crossborder Events

Guide to Setting Refund Policies for Crossborder Events

Dashu Cross-border event platform offers flexible refund settings, allowing event organizers to enable/disable refund functionality and set refund deadlines (refunds allowed until the event ends or a specified number of days before the event ends). Once an event payment is successful, the refund settings cannot be changed, so please set them carefully. This provides event creators with control over their refund policies and helps manage expectations for attendees regarding potential refunds.

01/20/2026 Customs Knowledge
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