Ecommerce Returns Cut Holiday Profits As Logistics Strain Grows

Ecommerce Returns Cut Holiday Profits As Logistics Strain Grows

A CBRE report reveals the reverse logistics pressure stemming from the holiday season e-commerce return surge, estimating the value of online returned goods could reach up to $41.6 billion. The report emphasizes that the retail industry needs to optimize return processes, improve efficiency, and reduce costs. Collaboration with third-party logistics providers is crucial for retailers to differentiate themselves in a highly competitive market. Efficient reverse logistics management is key to mitigating the impact of returns and maintaining profitability.

02/04/2026 Logistics Industry Insights
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Ecommerce Returns Drive Reverse Logistics Boom in Supply Chains

Ecommerce Returns Drive Reverse Logistics Boom in Supply Chains

High e-commerce return rates are making reverse logistics a key focus for retailers. By partnering with 3PLs and leveraging predictive analytics, retailers can transform reverse logistics challenges into opportunities. Future warehouse design trends, such as ultra-high ceilings, while improving space utilization, also present new equipment and management challenges. The ultimate goal is to optimize the returns process, enhance customer satisfaction, and achieve a circular economy. This requires efficient handling of returned goods and minimizing waste throughout the reverse supply chain.

02/04/2026 Logistics Industry Insights
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Ozon Global Sellers Guide to Managing Returns and Refunds

Ozon Global Sellers Guide to Managing Returns and Refunds

This article provides an in-depth analysis of Ozon Global's return and refund policies, offering sellers a detailed operational guide. It covers return rules, operational procedures, and risk management strategies. The aim is to help sellers minimize return risks, improve operational efficiency, and succeed in the Ozon Global marketplace. This guide provides practical insights to navigate the complexities of Ozon's return process and optimize your business strategy for international sales.

02/03/2026 Logistics Encyclopedia
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Malaysia Exporters Face Challenges in Shipping Returns to China

Malaysia Exporters Face Challenges in Shipping Returns to China

This article provides a detailed guide for returning goods from Malaysia to China. It analyzes the advantages and disadvantages of international express companies and domestic forwarding companies. The article standardizes the return process, explains the calculation of shipping costs, and highlights important considerations. The aim is to help readers successfully complete cross-border returns from Malaysia to China, ensuring a smooth and efficient process.

02/05/2026 Logistics
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Ebay Sellers Gain Edge with Strategic Product Selection Tools

Ebay Sellers Gain Edge with Strategic Product Selection Tools

This article unveils eBay best-selling product search tools like Trending on eBay and DataLabs. It also provides eBay product selection strategies, including platform selection, target customer positioning, quality control, logistics optimization, and cost control. These strategies aim to help sellers successfully tap into the eBay market and achieve profitability in cross-border e-commerce.

12/30/2025 Logistics Encyclopedia
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Ebay Sellers Improve Customer Satisfaction Through Better Communication

Ebay Sellers Improve Customer Satisfaction Through Better Communication

This article details various communication channels available to eBay sellers for interacting with buyers, including the eBay messaging system, phone communication (used cautiously), and contacting eBay customer support. It provides practical tips for improving communication efficiency and highlights communication taboos to avoid. The aim is to help sellers build strong customer relationships, enhance customer satisfaction, and ultimately drive sales growth on the eBay platform. By mastering effective communication techniques, sellers can foster trust and loyalty, leading to a more successful eBay business.

01/04/2026 Logistics Encyclopedia
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Ebay Sellers Gain Tips for Efficient Order Tracking

Ebay Sellers Gain Tips for Efficient Order Tracking

This article provides a detailed guide on how to query historical eBay orders and offers a comprehensive analysis of various eBay order statuses. It aims to help sellers better manage their orders and improve operational efficiency. The article also provides suggestions for boosting eBay store operational efficiency, assisting sellers in achieving greater success on the eBay platform. Learn how to effectively track order history, understand different order stages, and optimize your workflow for a smoother and more profitable eBay selling experience.

01/04/2026 Logistics Encyclopedia
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Ebay Australia Introduces Multilisting Tool for Orange Connex Sellers

Ebay Australia Introduces Multilisting Tool for Orange Connex Sellers

eBay Australia has launched a "Bulk Listing" feature. Sellers participating in the Orange Connex program can now add up to 9 listings with the same SKU to a single listing, sharing inventory. This offers benefits such as eBay Seller Protection, faster listing speeds, automated processing, automatic replenishment, eBay Plus badge eligibility, and automated item tracking. This significantly improves shipping efficiency for sellers on eBay Australia.

01/06/2026 Logistics
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Amazon Sellers Use VOC Data to Cut Returns Boost Sales

Amazon Sellers Use VOC Data to Cut Returns Boost Sales

This paper explores how Amazon sellers can leverage the "Voice of the Customer" (VOC) to enhance customer satisfaction and reduce return rates. By analyzing customer feedback, sellers can optimize their products and improve their services, ultimately driving growth. The study examines the practical application of VOC tools within the Amazon marketplace, highlighting strategies for identifying key areas for improvement and implementing effective solutions based on customer insights. The goal is to provide actionable recommendations for sellers seeking to build stronger customer relationships and achieve sustainable business success.

01/04/2026 Logistics Industry Insights
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Retailers Urged to Optimize Cdiscount Returns to Cut Excess Stock

Retailers Urged to Optimize Cdiscount Returns to Cut Excess Stock

This article provides a detailed return-to-warehouse guide for Cdiscount sellers. It instructs sellers on how to contact the warehouse via email, fill out a pickup form, and schedule a pickup time to transfer unsold inventory to a third-party overseas warehouse, thereby solving the problem of inventory backlog. It emphasizes the importance of timely communication with Cdiscount customer service to ensure operations comply with the latest platform policies. This helps sellers effectively manage their inventory and avoid storage fees for slow-moving products.

12/30/2025 Warehousing
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