Amazon Sellers Use VOC Data to Cut Returns Boost Sales

Amazon Sellers Use VOC Data to Cut Returns Boost Sales

This paper explores how Amazon sellers can leverage the "Voice of the Customer" (VOC) to enhance customer satisfaction and reduce return rates. By analyzing customer feedback, sellers can optimize their products and improve their services, ultimately driving growth. The study examines the practical application of VOC tools within the Amazon marketplace, highlighting strategies for identifying key areas for improvement and implementing effective solutions based on customer insights. The goal is to provide actionable recommendations for sellers seeking to build stronger customer relationships and achieve sustainable business success.

01/04/2026 Logistics Industry Insights
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Retailers Urged to Optimize Cdiscount Returns to Cut Excess Stock

Retailers Urged to Optimize Cdiscount Returns to Cut Excess Stock

This article provides a detailed return-to-warehouse guide for Cdiscount sellers. It instructs sellers on how to contact the warehouse via email, fill out a pickup form, and schedule a pickup time to transfer unsold inventory to a third-party overseas warehouse, thereby solving the problem of inventory backlog. It emphasizes the importance of timely communication with Cdiscount customer service to ensure operations comply with the latest platform policies. This helps sellers effectively manage their inventory and avoid storage fees for slow-moving products.

12/30/2025 Warehousing
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Upss Happy Returns Uses AI to Combat 765B Return Fraud

Upss Happy Returns Uses AI to Combat 765B Return Fraud

UPS's Happy Returns utilizes AI Return Vision to identify return fraud, reducing losses for retailers. This technology analyzes returned items for signs of damage, use, or discrepancies, flagging suspicious returns for further review. The combination of AI and human review is a growing trend in combating return fraud, offering a more efficient and accurate approach than traditional methods. This helps retailers minimize financial losses associated with fraudulent returns and improve the overall customer experience by ensuring fair return policies.

01/15/2026 Logistics
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UPS Buys Happy Returns for 13B to Boost Ecommerce Dominance

UPS Buys Happy Returns for 13B to Boost Ecommerce Dominance

UPS will acquire Happy Returns to integrate return services and reduce costs for retailers. Happy Returns' network of Return Bars significantly lowers return shipping expenses. This acquisition strengthens UPS's reverse logistics capabilities, offering retailers a more streamlined and cost-effective solution for managing e-commerce returns. By leveraging Happy Returns' existing infrastructure, UPS aims to improve the overall returns experience for both retailers and consumers, further solidifying its position in the competitive logistics market. The move is expected to benefit businesses by simplifying the often complex and expensive process of handling returned goods.

01/28/2026 Logistics
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Amazon Adds Fees for UPS Store Returns to Cut Costs

Amazon Adds Fees for UPS Store Returns to Cut Costs

Amazon has started charging fees for returns at some UPS stores, a move that's part of its cost control strategy, aiming to guide customers towards more economical return options. This adjustment reflects the trend of e-commerce platforms focusing on refined operations, requiring a balance between cost control and user experience. In the future, e-commerce platforms will pay more attention to improving operational efficiency and service quality. This change highlights the ongoing need to optimize the return process for both the company and the consumer.

01/28/2026 Logistics
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DHL Acquires Inmars Reverse Logistics Unit to Boost Ecommerce Returns

DHL Acquires Inmars Reverse Logistics Unit to Boost Ecommerce Returns

DHL Supply Chain's acquisition of Inmar Supply Chain Solutions aims to enhance reverse logistics capabilities in North America, addressing the surge in e-commerce returns. By integrating Inmar's resources, DHL will expand its service scope, improve technological strength, and enhance customer service capabilities to tackle the challenges and opportunities in reverse logistics. This acquisition signals a new round of consolidation and competition within the industry. The move is expected to provide more efficient and comprehensive solutions for handling returned goods, benefiting both retailers and consumers.

02/03/2026 Logistics
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Ebays Purchase Protection Rights for Buyers Against Nonshipping Sellers

Ebays Purchase Protection Rights for Buyers Against Nonshipping Sellers

This article details how buyers should respond when encountering a seller's failure to ship an item purchased through an eBay auction. It covers various avenues for buyer protection, including proactive communication with the seller, utilizing the eBay Resolution Center and PayPal Buyer Protection, and involving eBay customer service. The aim is to empower buyers to safeguard their rights and enjoy a secure and worry-free shopping experience on eBay.

01/04/2026 Logistics Encyclopedia
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Topselling Ebay Categories Guide Ecommerce Success

Topselling Ebay Categories Guide Ecommerce Success

This article provides an in-depth analysis of best-selling product categories on the eBay cross-border e-commerce platform, including Home & Garden, Computers & Tablets, Fashion, and Toys. Furthermore, it proposes data-driven product selection strategies designed to help sellers better capitalize on market opportunities and improve operational efficiency, ultimately achieving success on eBay. The strategies aim to empower sellers with the knowledge and tools needed to identify and select profitable products, leading to increased sales and overall business growth.

01/04/2026 Logistics Encyclopedia
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Thirdparty Tools Enhance Ebay Seller Success

Thirdparty Tools Enhance Ebay Seller Success

This article provides an in-depth review of three popular third-party eBay listing tools: Auctiva, MerchantRun, and Ibay365. It details their features, advantages, disadvantages, and usage considerations. The aim is to help eBay sellers choose the most suitable tool for their needs, improve store operational efficiency, and achieve business growth. The review focuses on practical aspects to assist sellers in making informed decisions about which tool best aligns with their specific requirements and business goals.

01/04/2026 Logistics Encyclopedia
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Ebay Suspensions Reasons and Recovery Steps

Ebay Suspensions Reasons and Recovery Steps

eBay account suspension is a serious issue for sellers. This article analyzes three main reasons for account bans: substandard seller performance, frequent buyer disputes, and product violations. It also points out that appealing a suspended account is often difficult. Furthermore, the article provides practical advice on avoiding account suspension, emphasizing the importance of compliant operation. By understanding the rules and maintaining high standards, sellers can minimize the risk of account closure and ensure continued success on the eBay platform.

01/04/2026 Logistics Encyclopedia
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