Customs HR Strategies for Crisis Resilience and Adaptation

Customs HR Strategies for Crisis Resilience and Adaptation

This article provides an in-depth interpretation of the World Customs Organization (WCO) guidelines, aiming to assist customs administrations in enhancing human resource resilience during crises. It analyzes the challenges faced by customs HR under the pandemic and elaborates on seven key areas for building resilience, including leadership & communication, employee health & safety, and workplace transformation. Drawing on international best practices, the article offers valuable insights and references for customs administrations to address future challenges. This resource is designed to strengthen HR functions within customs agencies globally.

01/20/2026 Customs Knowledge
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Indonesia Boosts Global Trade with New WCO Customs Centers

Indonesia Boosts Global Trade with New WCO Customs Centers

The World Customs Organization (WCO) and Indonesian Customs have signed a Memorandum of Understanding to establish a regional training center and a regional customs laboratory in Indonesia. This initiative aims to enhance the professional skills of regional customs personnel and improve commodity inspection capabilities. It will also help combat counterfeit goods, promote trade facilitation, and strengthen regional cooperation to address the challenges posed by the pandemic. This collaboration is expected to inject new vitality into the healthy development of global trade.

01/20/2026 Customs Knowledge
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WCO Calls for Global Trade Collaboration Digital Shift

WCO Calls for Global Trade Collaboration Digital Shift

The Secretary General of the World Customs Organization (WCO) has called for enhanced international cooperation and digital transformation to address the challenges posed by the pandemic and build a more resilient global trade system. He emphasized the crucial role of customs in facilitating the cross-border flow of vaccines and essential goods, and encouraged leveraging data and technological innovation to improve management efficiency and service delivery. The WCO will continue to support its member customs administrations in their digital transformation efforts, contributing to the recovery of global trade.

01/20/2026 Customs Knowledge
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Customs Americas Caribbean Push Gender Equality Diversity

Customs Americas Caribbean Push Gender Equality Diversity

In September 2021, SECO and WCO jointly organized a virtual forum on Gender Equality and Diversity for the Americas and the Caribbean, bringing together over 80 representatives from 24 countries. The forum aimed to promote gender equality and inclusion in customs administration. Discussions focused on work-life balance and the prevention of gender-based violence. The Spanish version of the WCO Gender Equality Organizational Assessment Tool (GEOAT) was launched. Participants agreed to integrate gender equality and diversity into the customs agenda and continue their efforts in this area.

01/20/2026 Customs Knowledge
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Latvia Sets Global Standard in Customs Training Innovation

Latvia Sets Global Standard in Customs Training Innovation

Latvia has developed an innovative customs talent cultivation model in cooperation with Riga Technical University, the State Revenue Service, and the private sector, creating a multi-stakeholder ecosystem. This model combines theory and practice, integrates multiple disciplines, and continuously improves training quality, offering valuable insights for other countries. Simultaneously, the WCO Management Development Program empowers customs leaders and contributes to building a global community for customs talent development. This collaborative approach fosters a more effective and globally connected customs workforce.

11/30/-0001 Customs Knowledge
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Colombia Customs Boosts Risk Management with WCO Aid

Colombia Customs Boosts Risk Management with WCO Aid

The WCO held a workshop in Colombia to help DIAN improve its risk management capabilities. Experts provided instruction, and DIAN actively participated. The GTFP will continue to support DIAN's technological transformation over the next three years, promoting trade facilitation. The workshop aimed to strengthen DIAN's ability to identify and mitigate potential risks in cross-border trade, enhancing security and efficiency. Through enhanced risk management practices and customs cooperation, DIAN can contribute to a more secure and facilitated trade environment.

01/20/2026 Customs Knowledge
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Antigua and Barbuda Boosts Customs Oversight with WTO Aid

Antigua and Barbuda Boosts Customs Oversight with WTO Aid

The World Customs Organization (WCO) conducted a Post Clearance Audit (PCA) diagnostic of Antigua and Barbuda Customs to enhance trade facilitation. Through observation and discussions, the WCO assessed the current state of PCA implementation and provided recommendations for improvement. Moving forward, the WCO will continue to collaborate, assisting Antigua and Barbuda Customs in refining risk management, data analysis, personnel training, and IT systems. This includes strengthening cooperation with the private sector to promote trade development. The goal is to improve efficiency and effectiveness in customs operations.

01/20/2026 Customs Knowledge
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Swiss SECO WCO Collaborate to Boost Global Trade Efficiency

Swiss SECO WCO Collaborate to Boost Global Trade Efficiency

The Swiss SECO, in collaboration with the WCO, has launched the "Global Trade Facilitation Programme" with an investment of 5.5 million Swiss francs. This initiative aims to enhance trade competitiveness and integration into the global economy for developing and transition countries, fostering sustainable development. The programme focuses on organizational capacity building, technical assistance, and WCO capacity building support. Bolivia, Colombia, Peru, and Uzbekistan are among the first countries to benefit from this project.

01/20/2026 Customs Knowledge
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World Customs Organization Boosts Gender Equality in East and Southern Africa

World Customs Organization Boosts Gender Equality in East and Southern Africa

The World Customs Organization (WCO), through Phase II of the Finland-East and Southern Africa Project, is helping customs administrations in the region enhance their gender equality capabilities. This includes providing tools, organizing training, and promoting cooperation. Workshops focused on gender mainstreaming, sharing practical examples, and developing guidelines for regional development. The WCO will continue to support national customs agencies in building a more equitable, inclusive, and efficient working environment.

01/20/2026 Customs Knowledge
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Businesses Customs Collaborate to Strengthen Supply Chains

Businesses Customs Collaborate to Strengthen Supply Chains

The World Customs Organization (WCO) has adopted a resolution aimed at strengthening customs-business partnerships and enhancing global supply chain resilience. The resolution emphasizes strategic prioritization, innovative partnerships, digital transformation, data sharing, and capacity building. The WCO will support its implementation. Businesses can actively participate through AEO certification, enhanced communication, embracing digitalization, and strengthened risk management, collectively building a secure and efficient trade environment. This collaborative approach fosters greater trust and predictability within the international trade landscape, ultimately bolstering supply chain stability.

01/20/2026 Customs Knowledge
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