Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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Freight Vs Transport Key Differences for Global Shipping

Freight Vs Transport Key Differences for Global Shipping

This article delves into the nuances between 'Freight' and 'Transport' in international freight forwarding. 'Freight' emphasizes the shipping cost and the cargo itself, while 'Transport' highlights the act and methods of transportation. Understanding these distinctions is crucial for accurately grasping international freight forwarding terminology, preventing communication barriers, and enhancing trade professionalism. This knowledge allows for more precise communication and a deeper understanding of the logistics involved in global trade.

09/26/2025 Logistics Encyclopedia
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Amazon Sellers Gain Insights From Support Guide

Amazon Sellers Gain Insights From Support Guide

This article provides a detailed guide to the Amazon Seller Support system. It outlines the steps to contact the Seller Support team, highlights important considerations for effective communication, and shares practical tips for efficient problem-solving. By leveraging this knowledge, sellers can quickly resolve operational issues, improve communication effectiveness, and ultimately enhance store performance. The guide aims to empower sellers to navigate the support system effectively and achieve optimal results.

01/05/2026 Logistics Encyclopedia
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IATA Advances Air Travel Efficiency with New CNS Technologies

IATA Advances Air Travel Efficiency with New CNS Technologies

IATA is dedicated to optimizing aviation communication, navigation, and surveillance technologies to reduce costs and benefit passengers. It focuses on the practicality, communication, standards, and benefits of new technologies, promoting developments like Performance-Based Navigation (PBN). The aim is to improve efficiency and safety while minimizing expenses for airlines and ultimately, the traveling public. IATA's efforts contribute to a more sustainable and affordable aviation industry through technological advancements and standardized practices.

01/20/2026 Logistics Industry Insights
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Ebay Buyers Guide Navigating Returns Smoothly

Ebay Buyers Guide Navigating Returns Smoothly

This article provides a detailed explanation of the eBay return process, covering how buyers initiate return requests, specific time limits for returns, and how sellers can issue partial refunds. It emphasizes the importance of clear communication throughout the return process, aiming to help both buyers and sellers better understand and manage eBay return issues. Understanding these procedures and maintaining open communication can lead to smoother transactions and improved customer satisfaction on the eBay platform.

01/04/2026 Logistics Encyclopedia
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Nashua Airport Updates Safety and Navigation for Pilots

Nashua Airport Updates Safety and Navigation for Pilots

This article provides pilots with a detailed interpretation of key information updates for Nashua Airport (ASH), including magnetic declination changes, runway crossing safety tips, airport diagram information, runway data, and important communication frequencies. It emphasizes the importance of obtaining the latest information before flight, precise navigation, and clear communication, all aimed at enhancing flight safety awareness. Pilots are urged to review these updates carefully to ensure safe and efficient operations at Nashua Airport.

01/15/2026 Airport Codes
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Japan Fund Enhances Fiji Customs Training

Japan Fund Enhances Fiji Customs Training

Sponsored by the Japan Customs Cooperation Fund, Fiji hosted a sub-regional HS Harmonized System training course aimed at enhancing the commodity classification skills of customs officers from Pacific Island countries. The training emphasized practical application and communication. It recommended that countries continuously strengthen capacity building, improve classification infrastructure, introduce advance ruling systems, and enhance internal and cross-border communication to promote regional trade development. The course focused on improving skills to correctly classify goods under the HS system.

12/30/2025 Customs Knowledge
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