Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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China Shipping Group Launches New Route to Georgia, Promoting Trade Development in the Black Sea Region

China Shipping Group Launches New Route to Georgia, Promoting Trade Development in the Black Sea Region

On December 2, China Shipping Group launched a new shipping route in Georgia, connecting China with the port of Poti, reducing transportation time to 39 days. This initiative enhances service capabilities for traditional European markets while also focusing on emerging markets like Georgia and Egypt. The opening of this route contributes to the implementation of the Maritime Silk Road in the Black Sea region, improving overall transportation efficiency.

12/02/2023 Logistics
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North American Warehouses Boost Crossborder Logistics Efficiency

North American Warehouses Boost Crossborder Logistics Efficiency

SGR North America Overseas Warehouse, a subsidiary of Speed Tong Group USA, provides one-stop cross-border logistics solutions. With its own warehouse network and robust logistics capabilities in North America, SGR offers services including first-mile delivery, customs clearance, warehousing, dropshipping, label replacement, and repair. Leveraging smart technology and a professional team, SGR is committed to providing customers with an efficient and reliable logistics experience, helping businesses thrive in the North American market.

01/07/2026 Logistics
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Lazada Masan Launch O2O Retail Push in Vietnam

Lazada Masan Launch O2O Retail Push in Vietnam

Lazada partners with Vietnam's Masan Group to integrate offline retail resources, address e-commerce challenges, expand user base, and seize opportunities in the Vietnamese e-commerce market. This collaboration marks a significant step for Lazada in building an omnichannel retail ecosystem and potentially offers new insights for the Southeast Asian e-commerce landscape. By leveraging Masan's established retail network, Lazada aims to enhance its reach and customer experience in a rapidly growing market.

01/07/2026 Logistics Industry Insights
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BCG Uses IATA Data to Guide Aviation Industry Future

BCG Uses IATA Data to Guide Aviation Industry Future

The International Air Transport Association (IATA)'s '20-Year Passenger Forecast' provides a strategic reference for the aviation industry. Boston Consulting Group (BCG) offers insights and applications of this report, combined with its own methodologies, to advise clients on growth strategy, operational optimization, and customer experience enhancement. BCG helps clients succeed in the aviation market by leveraging this forecast and providing tailored solutions to navigate future challenges and capitalize on emerging opportunities.

01/19/2026 Logistics Industry Insights
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Dalian Port Group Accelerates Layout in the Far East Market, Achieves New Breakthrough in International Logistics Strategy

Dalian Port Group Accelerates Layout in the Far East Market, Achieves New Breakthrough in International Logistics Strategy

Dalian Port Group signed a strategic cooperation agreement with the Russian Far East Transport Group, focusing on the infrastructure renovation of Nakhodka Port and the establishment of a container transshipment station. This initiative will enhance the port's throughput capacity, promote economic cooperation between Dalian, Liaoning, and the Primorsky Krai, facilitate trade between the two countries, improve logistics efficiency, and expand the market in the Far East region.

11/10/2023 Logistics
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CMA CGM Successfully Completes First LNG Fueling for Eco-friendly Shipping

CMA CGM Successfully Completes First LNG Fueling for Eco-friendly Shipping

CMA CGM successfully completed the first fuel bunkering for its first LNG-powered vessel, Containerships Nord, at the Port of Rotterdam. This marks an important step for the group in the field of green shipping. By using liquefied natural gas as fuel, it is expected to significantly reduce greenhouse gas emissions and promote eco-friendly transport. In the future, the group will receive more LNG-powered vessels.

07/22/2025 Logistics
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Guide to Joining Coupangs Free Product Review Program

Guide to Joining Coupangs Free Product Review Program

This article provides an in-depth analysis of Coupang's Experience Group, detailing its operational mechanisms and application criteria. It offers a practical guide to becoming a qualified reviewer and receiving free products for testing. The key lies in consistently writing high-quality reviews that help others, waiting for official invitations, and sharing practical tips to improve review quality. Learn how to increase your chances of being selected and enjoy the benefits of testing and reviewing new products on Coupang.

01/05/2026 Logistics Encyclopedia
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WCO Task Force Sets Global Passenger Control Guidelines

WCO Task Force Sets Global Passenger Control Guidelines

The World Customs Organization (WCO) Passenger Facilitation and Control Working Group (PFCWG) has concluded its work. The group developed global data standards, promoted customs-industry cooperation, and addressed challenges posed by new travel patterns. The WCO will continue to advance these efforts to build a safer and more convenient global travel ecosystem. This includes streamlining processes and leveraging technology to enhance security while minimizing disruptions for legitimate travelers.

12/30/2025 Customs Knowledge
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