Amazon Enhances Customer Service to Boost Loyalty

Amazon Enhances Customer Service to Boost Loyalty

This article delves into how Amazon sellers can create an exceptional customer experience by efficiently responding to customer inquiries. It covers key aspects such as accurately answering questions on Listing pages, effectively handling buyer-seller messages, addressing negative feedback, and continuously optimizing customer service quality. The article provides practical best practices and tool recommendations to help sellers improve customer loyalty and achieve business growth. It focuses on providing valuable insights and actionable strategies for enhancing customer satisfaction and driving sales on the Amazon platform.

01/06/2026 Logistics Encyclopedia
Read More
Amazon Sellers Weigh Dropshipping Vs Brand Building

Amazon Sellers Weigh Dropshipping Vs Brand Building

This article provides an in-depth analysis of two mainstream Amazon operational strategies: Product Listing Strategy and Precise Operation Strategy. The Product Listing Strategy is suitable for rapid expansion but can lead to product clutter. The Precise Operation Strategy focuses on product quality and user experience, facilitating brand building. Sellers should choose the most suitable strategy based on their own circumstances and development goals, or combine the two to achieve brand breakthrough. Ultimately, a tailored approach is key to success on Amazon's competitive landscape.

01/06/2026 Logistics Encyclopedia
Read More
Ecommerce Firms Focus on Product Quality Over Operations

Ecommerce Firms Focus on Product Quality Over Operations

The core of e-commerce operations lies in the product itself, not just operational skills. This article emphasizes the importance of product quality, supply chain management, and user experience, highlighting the common misconception among cross-border e-commerce sellers of prioritizing operations over product. Through case studies, it warns of the negative impact of inferior products and illustrates the social sharing effect of high-quality products. It urges sellers to return to focusing on product development, enhancing product competitiveness to succeed in the fierce market competition.

01/06/2026 Logistics Industry Insights
Read More
Pharmapacks Bankruptcy Signals Risks for Amazon Sellers

Pharmapacks Bankruptcy Signals Risks for Amazon Sellers

The bankruptcy of top Amazon seller Packable serves as a warning to cross-border e-commerce sellers: reckless expansion is unsustainable; cash flow and profit are paramount. Sellers should focus on lean operations, cost control, and careful decision-making, while closely monitoring market changes and ensuring compliance. Cultivating niche markets, building strong brands, improving product quality, optimizing customer experience, and diversifying channels are crucial for survival in challenging times. Prioritizing financial stability and sustainable growth over rapid expansion is key to long-term success.

01/06/2026 Logistics Industry Insights
Read More
Amazon Adjusts Policies to Help Independent Sellers Grow

Amazon Adjusts Policies to Help Independent Sellers Grow

Amazon now allows internal traffic redirection to independent websites, presenting new opportunities for sellers. Leverage 'Buy with Prime' to boost conversion rates and utilize Amazon Ads for traffic. Sellers should optimize user experience and strategically utilize Amazon resources. New Prime Exclusive Discount rules require accurate reference price submissions. This move aims to create an open platform, capture traffic entry points, and solidify Amazon's logistics advantages. The future suggests a win-win scenario for both independent websites and Amazon, fostering a more integrated e-commerce ecosystem.

01/06/2026 Logistics Industry Insights
Read More
Tiktok Shop US Expands Amid Early Market Opportunities

Tiktok Shop US Expands Amid Early Market Opportunities

TikTok US Shop is now live. This article provides an in-depth analysis of the entry qualifications and review conditions. Drawing on lessons from the UK station, it advises sellers to be rational about invitation codes and avoid rushing in blindly. It also suggests that small and medium-sized sellers should first focus on the Southeast Asian market to gain experience before expanding to other markets, ensuring a steady and solid approach to seize the opportunities presented by TikTok. A cautious expansion strategy is key to success.

01/05/2026 Logistics Industry Insights
Read More
Amazon Launches Shoppable Shortform Video Platform Inspire

Amazon Launches Shoppable Shortform Video Platform Inspire

Amazon Inspire is a short-form video and photo shopping platform designed to provide users with a new shopping experience through personalized recommendations and convenient interaction. Users can browse short videos and photos to gain shopping inspiration and directly purchase related products on Amazon. Inspire is currently only available on the Amazon mobile app and is in its early stages, but its potential should not be underestimated. It aims to revolutionize how users discover and purchase products by leveraging the engaging nature of short-form content.

01/05/2026 Logistics Industry Insights
Read More
Zhejiang Zhengte Expands Outdoor Furniture Sales on Amazon

Zhejiang Zhengte Expands Outdoor Furniture Sales on Amazon

Zhejiang Zhengte Group achieved significant success on Amazon with its outdoor furniture, exceeding 1 billion RMB in revenue in the first three quarters. The company's transformation from ODM to branded e-commerce, focusing on product development and channel expansion, is its core competitiveness. This case provides valuable experience for cross-border e-commerce sellers, including choosing a niche market, emphasizing product quality, expanding sales channels, and maintaining market sensitivity. Their success highlights the importance of strategic adaptation and a customer-centric approach in the competitive online marketplace.

01/05/2026 Logistics Industry Insights
Read More
Tiktok Shop Expands Monetization Tools for Creators

Tiktok Shop Expands Monetization Tools for Creators

This article delves into TikTok's in-app shopping cart (Yellow Cart) model, detailing commission sources, withdrawal processes, and key considerations. It offers risk mitigation strategies and alternative solutions to help Chinese influencers safely and efficiently monetize TikTok traffic and tap into overseas markets. The analysis covers practical aspects of earning through TikTok sales, ensuring a smooth and compliant experience for creators looking to leverage the platform for cross-border e-commerce success. It provides actionable advice for navigating the complexities of international transactions and maximizing revenue potential.

01/05/2026 Logistics Industry Insights
Read More
OZON Sellers Boost Conversions with Optimized JSON Size Charts

OZON Sellers Boost Conversions with Optimized JSON Size Charts

This article delves into the necessity of creating OZON size chart JSONs. It details how to use the OZON size chart constructor to create personalized size charts. The article also compares the advantages and disadvantages of JSON size charts versus image-based size charts. The goal is to help sellers improve user experience, reduce return rates, and increase conversion rates, ultimately achieving greater success on the OZON platform. By providing accurate and easily accessible size information, sellers can build trust and encourage purchase decisions.

01/05/2026 Customs Knowledge
Read More