Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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The Spring of Unmanned Delivery Policy Relaxation and Market Opportunities

The Spring of Unmanned Delivery Policy Relaxation and Market Opportunities

The rapid development of unmanned delivery technology in China is attributed to policy relaxation, with various regions implementing supportive measures to promote the application of unmanned vehicles in the express delivery industry. It is estimated that by 2025, sales of low-speed autonomous vehicles will reach 190,000 units, paving the way for significant market opportunities and large-scale applications in the future.

07/23/2025 Logistics
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Zhengou International Freight Train Successfully Completes Import Grain Transportation, Supporting New International Logistics Corridor

Zhengou International Freight Train Successfully Completes Import Grain Transportation, Supporting New International Logistics Corridor

The Zhengzhou Europe Railway Express successfully completed its first imported grain shipment, marking the successful testing of Zhengzhou's designated port for imported grain. A total of 136 tons of wheat were imported from Kazakhstan, showcasing efficient international logistics capabilities. With more batches of grain set for import, Zhengzhou provides significant support for international trade under the Belt and Road Initiative.

12/24/2023 Logistics
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Exploring The Close Relationship Between International Freight Forwarding And Logistics

Exploring The Close Relationship Between International Freight Forwarding And Logistics

This article examines the relationship between international freight forwarding and logistics, highlighting freight forwarding as a key component of global logistics. Logistics encompasses not only domestic express and transportation but also broader functions like warehousing and distribution. It also introduces WIFFA, the International Freight Forwarders Alliance, which promotes credit cooperation and information sharing within the industry to foster healthy development.

07/16/2025 Logistics Encyclopedia
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Vipshop Debuts AI-Powered Autonomous Delivery Vehicles to Transform Logistics

Vipshop Debuts AI-Powered Autonomous Delivery Vehicles to Transform Logistics

Vipshop has launched an intelligent delivery unmanned vehicle, breaking through traditional delivery methods. It features 20 express storage spaces, autonomous navigation, and obstacle avoidance, aimed at improving last-mile delivery efficiency. Meanwhile, Vipshop continues to innovate within the smart logistics industry chain, further optimizing logistics processes through smart AGV robots and efficient warehousing systems, ultimately providing consumers with a superior shopping experience.

07/28/2025 Logistics
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Shipping Small Items Like Shoelaces A Logistics Guide

Shipping Small Items Like Shoelaces A Logistics Guide

This article addresses the challenges of shipping small items like shoelaces, providing a detailed explanation of express delivery procedures, precautions, and frequently asked questions. It aims to offer readers a practical and convenient shipping guide. The article also explores the trend of refined development in logistics services, focusing on how to better accommodate the shipping of smaller, more niche items.

12/30/2025 Logistics Encyclopedia
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Matson Adjusts Shipping Schedule for Peak Season Demand

Matson Adjusts Shipping Schedule for Peak Season Demand

This article provides detailed sailing schedule information for Matson Express (CLX and CLX+) from Week 45 to Week 47. It includes key data such as vessel capacity, planned/actual departure and arrival times, and estimated berth locations. This information aims to help cross-border e-commerce sellers and freight forwarders accurately grasp the logistics rhythm and succeed during the year-end peak season.

01/04/2026 Logistics
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Optimizing Shipping Costs Weight Vs Volume Strategies

Optimizing Shipping Costs Weight Vs Volume Strategies

International express shipping costs are determined by the greater of the actual weight and volumetric weight. Lightweight, bulky goods are volume-driven, while heavy goods are weight-driven. Savvy businesses should strategically manage costs based on the characteristics of their goods by compressing volume and optimizing packaging. This allows them to gain a competitive edge in international trade by effectively controlling logistics expenses.

01/15/2026 Logistics Encyclopedia
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Smes Prioritize Logistics Over Sustainability Goals

Smes Prioritize Logistics Over Sustainability Goals

A DHL Express study reveals that while SMEs generally value sustainability, they lag in investing in sustainable logistics. Reasons include a lack of clear strategy, cost concerns, insufficient technology, and supply chain complexity. Businesses need to develop clear strategies and strengthen collaboration, while logistics providers should offer support. Sustainable logistics will become a key factor for SMEs in gaining a competitive advantage.

01/15/2026 Logistics Industry Insights
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Tuesday Morning Cuts Costs with 19 Supply Chain Efficiency Gain

Tuesday Morning Cuts Costs with 19 Supply Chain Efficiency Gain

Tuesday Morning partnered with Averitt Express to innovate a DC Bypass logistics solution, bypassing traditional distribution centers and shipping goods directly from ports to stores. This resulted in a two-week reduction in supply chain time and a 19% cost decrease. This case demonstrates how retail companies can improve supply chain efficiency and address transportation cost challenges through innovation and collaboration.

01/27/2026 Logistics
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