Tiktok Revamps Refund Policy in Southeast Asia Sparks Seller Concerns

Tiktok Revamps Refund Policy in Southeast Asia Sparks Seller Concerns

TikTok's launch of a 'refund only' policy in Southeast Asia aims to improve user experience but raises concerns among merchants about malicious refunds. While the platform pledges to protect merchant rights, potential risks need attention. Balancing consumer rights with merchant interests is crucial, requiring a robust management mechanism to maintain a healthy e-commerce ecosystem. The policy's success hinges on effectively addressing these challenges and ensuring fair practices for both buyers and sellers within the rapidly growing Southeast Asian TikTok marketplace.

01/07/2026 Logistics Industry Insights
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Ebay Australia Introduces Seller Protections During Rail Delays

Ebay Australia Introduces Seller Protections During Rail Delays

Australian railways were disrupted due to extreme weather. In response, eBay has introduced a seller protection policy to mitigate the impact of logistics disruptions and safeguard seller rights. This policy covers late shipment rate, defects, 'item not received' disputes, negative and neutral feedback, and seller standards defects. To be eligible, sellers need to upload valid tracking information promptly. This measure aims to alleviate the burden on sellers affected by the weather-related logistical challenges and ensure fair treatment during this period.

01/06/2026 Logistics
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Ebay Sellers Gain Edge with Global Marketplace Strategies

Ebay Sellers Gain Edge with Global Marketplace Strategies

This article delves into the advantages and disadvantages of eBay's promotion models. It highlights its strengths, including professional customer service, low entry barriers, diverse pricing options, and fair ranking algorithms. It also addresses challenges such as complex backend operations, limited payment options, and a buyer-centric approach. Finally, it proposes eBay operational strategies to leverage strengths and mitigate weaknesses, aiming to help sellers understand the platform's characteristics, develop appropriate operational strategies, and achieve success in the cross-border e-commerce arena.

01/06/2026 Logistics Encyclopedia
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Amazon FBA Sellers Guide to Claims and Reimbursements

Amazon FBA Sellers Guide to Claims and Reimbursements

This article provides a detailed interpretation of Amazon FBA claim regulations, including various claim deadlines, required materials, specific procedures, and important considerations. It aims to help you easily handle various claim situations and maximize loss recovery. Master claim techniques, protect your rights, and start with yourself! Understanding the nuances of FBA claims is crucial for Amazon sellers to recoup losses due to damaged or lost inventory and ensure fair compensation. This guide empowers sellers to navigate the FBA claims process effectively.

01/05/2026 Logistics Encyclopedia
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WCO Promotes Gender Equality in Global Customs Operations

WCO Promotes Gender Equality in Global Customs Operations

The WCO Gender Equality Conference highlighted progress in gender equality within customs administrations, sharing best practices and urging member collaboration to build a fair and inclusive environment. The conference emphasized the importance of mainstreaming gender perspectives in customs policies and operations. Participants discussed strategies for promoting women's leadership and addressing gender-based discrimination. The call for collaborative efforts aims to foster a global customs community that values diversity and ensures equal opportunities for all, ultimately contributing to more effective and equitable trade facilitation.

01/05/2026 Customs Knowledge
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Global Customs Experts Address Ecommerce Valuation Hurdles

Global Customs Experts Address Ecommerce Valuation Hurdles

The World Customs Organization's inaugural E-commerce and Customs Valuation Symposium addressed the challenges of valuing cross-border e-commerce goods. Representatives from international organizations, customs administrations, and businesses discussed data acquisition, valuation methodologies, compliance costs, and fraud risks. The symposium emphasized international cooperation, technological innovation, and process simplification to foster a fair, transparent, and efficient cross-border e-commerce environment. The aim is to promote global trade development by addressing valuation complexities and ensuring accurate revenue collection while facilitating legitimate trade flows.

01/05/2026 Customs Knowledge
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Global Trade Rules to Be Updated Under HS Reform

Global Trade Rules to Be Updated Under HS Reform

The World Customs Organization (WCO) has launched an exploratory study for the strategic review of the Harmonized System (HS) code system. This aims to assess the system's usability, adequacy, and health, while exploring future development strategies. The review addresses new global trade challenges, enhances trade efficiency, and promotes trade facilitation and security. It lays the groundwork for a more efficient, fair, and sustainable global trade system. All parties are encouraged to actively participate and shape the future of the HS system.

01/05/2026 Customs Knowledge
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US Electrical Makers Push for USMCA Enforcement Boost

US Electrical Makers Push for USMCA Enforcement Boost

The National Electrical Manufacturers Association (NEMA) urges the United States Trade Representative (USTR) to expedite the review and update of the United States-Mexico-Canada Agreement (USMCA). NEMA emphasizes the need for strengthened enforcement and increased predictability in trade rules to safeguard the competitiveness of the American electrical manufacturing industry and protect consumer interests. They believe a robust USMCA is crucial for maintaining a level playing field and ensuring fair trade practices within the North American region, ultimately benefiting both manufacturers and consumers.

01/07/2026 Customs Knowledge
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Amazon Sellers Protest Suspensions Over Pricing Target Copycats

Amazon Sellers Protest Suspensions Over Pricing Target Copycats

Amazon sellers facing account suspension due to "low prices" have sparked controversy, raising questions about platform rules. To combat unauthorized listings, some sellers resort to extreme measures, such as "wreath curses," which backfire. Sellers should explore multi-channel operations, seek legal protection, and improve product quality. Platforms need to balance seller rights with market order, creating a fair competitive environment. The recent account suspensions highlight the ongoing challenges and complexities within the Amazon marketplace for cross-border e-commerce businesses.

12/31/2025 Logistics Industry Insights
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Amazon Sellers Face Malicious Takedowns Amid Holiday Rush

Amazon Sellers Face Malicious Takedowns Amid Holiday Rush

Amazon US sellers of popular Christmas products are facing a wave of malicious takedowns, leading to copyright extortion and sales losses. This article analyzes the reasons behind the frequent malicious complaints and provides sellers with strategies to cope. It also calls on the platform to strengthen supervision, create a fair competitive environment, and protect the rights and interests of sellers. The situation highlights the need for better IP protection mechanisms and proactive measures to combat fraudulent claims on the Amazon marketplace.

12/29/2025 Logistics Industry Insights
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