Lastmile Logistics Struggles to Balance Automation and Human Roles

Lastmile Logistics Struggles to Balance Automation and Human Roles

The latest episode of the 'Logistics Management' podcast explores how automation, intelligent dispatch, and digital transformation are reshaping last-mile delivery. By balancing technological innovation with human expertise, logistics companies can optimize customer satisfaction, cost reduction, and efficiency. Technology providers like CXT Software are helping logistics companies achieve operational excellence and embrace the future of last-mile logistics.

01/15/2026 Logistics Industry Insights
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Africa Ecommerce Gains As Customs and Delivery Improve

Africa Ecommerce Gains As Customs and Delivery Improve

Cross-border e-commerce in Africa is booming, but customs clearance efficiency and last-mile delivery costs constrain the development of small package line haul services. This paper analyzes the fragmented customs policies across African countries, as well as the address challenges and dispersed transportation capacity in last-mile delivery. By implementing localized strategies such as digital pre-clearance, hybrid transportation models, and self-pickup point deployment, businesses can potentially reduce costs, improve efficiency, and achieve sustainable development in the African market.

11/03/2025 Logistics Industry Insights
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Retailers Adapt Strategies for Yearround Holiday Shopping Demand

Retailers Adapt Strategies for Yearround Holiday Shopping Demand

In an interview, Roadie executive Will Walker highlights the challenges of an 'always-on' holiday shopping season for retailers. He emphasizes the need to start promotions early, optimize last-mile delivery, and leverage flexible crowdsourced driver networks to meet capacity demands. Key to success is maintaining simplicity, flexibility, and a customer-centric approach, while also addressing returns. The last mile has evolved from 'Amazonification' to personalized service, requiring retailers to adapt and offer tailored delivery solutions to meet increasingly specific consumer needs.

01/16/2026 Logistics Industry Insights
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Rising Logistics Costs Threaten Lastmile Delivery Growth

Rising Logistics Costs Threaten Lastmile Delivery Growth

High logistics costs and last-mile delivery challenges pose significant obstacles for supply chains. Surveys indicate that companies struggle with finding reliable transportation partners and are experiencing rising transportation costs. Businesses are adopting strategies such as building their own logistics networks, forming strategic partnerships, embracing technological innovation, offering differentiated services, and pursuing mergers and acquisitions to address these issues. Last-mile delivery is expected to evolve towards greater precision and intelligence, with green logistics becoming a key trend in the future.

01/19/2026 Logistics Industry Insights
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USPS Overhauls Lastmile Delivery with New Bidding System

USPS Overhauls Lastmile Delivery with New Bidding System

USPS is opening its "last mile" delivery network, allowing bidding for access to delivery units, aiming to reduce costs, increase speed, and generate revenue. The impact remains to be seen and depends on the bids and the services offered. This move could potentially reshape the last-mile landscape, but its success hinges on the effectiveness of the bidding process and the quality of service provided by the winning bidders. The long-term effects on USPS and its competitors will be closely monitored.

01/30/2026 Logistics Industry Insights
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USPS Expands Lastmile Delivery to Private Bidders

USPS Expands Lastmile Delivery to Private Bidders

USPS has announced the opening of its last-mile delivery network, empowering retailers and logistics companies through a bidding model. This initiative aims to reduce last-mile costs and achieve faster delivery times. While presenting both opportunities and challenges, execution is key. Retailers and logistics companies should closely monitor the bidding process, assess their own needs, actively participate in communication, develop comprehensive plans, and stay informed about industry trends. Success hinges on strategic engagement and adaptability in this evolving landscape.

01/30/2026 Logistics
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Mobile Tech Boosts Lastmile Delivery Efficiency

Mobile Tech Boosts Lastmile Delivery Efficiency

The last mile of logistics is crucial for business competition. This paper explores how to optimize delivery processes using mobile technology to improve efficiency, reduce costs, and enhance customer experience. By leveraging real-time tracking, electronic documentation, and optimized routing, companies can transform the last mile into a competitive advantage. Ultimately, this leads to comprehensive improvements in profitability, customer satisfaction, and regulatory compliance. Mobile solutions in logistics are key to unlocking the potential of the last mile and achieving sustainable growth.

01/28/2026 Logistics Industry Insights
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New Tech Boosts Lastmile Delivery Efficiency

New Tech Boosts Lastmile Delivery Efficiency

Last mile delivery is one of the most challenging links in the supply chain. This article explores how to enhance delivery efficiency through smart technologies and innovative strategies, meeting market demands, optimizing customer experience, and helping businesses gain a competitive edge in this area.

08/06/2025 Logistics Industry Insights
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Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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Crossborder Ecommerce Streamlines Logistics to Boost Satisfaction

Crossborder Ecommerce Streamlines Logistics to Boost Satisfaction

Frequent complaints arise in cross-border e-commerce logistics, with customs clearance delays and last-mile delivery being primary culprits. Optimizing the entire cross-border logistics chain is crucial. This includes domestic 'three inspections' standards, intelligent sorting, international air and sea freight options, RCEP customs clearance channels, destination country pre-clearance, EIN tax number requirements, variations in last-mile delivery efficiency, overseas warehouse models, and a full-link visualization system. Addressing these factors can significantly improve the overall customer experience and efficiency in cross-border e-commerce.

11/03/2025 Logistics
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