New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Amazon Adjusts Return Policy to Balance Costs Customer Satisfaction

Amazon Adjusts Return Policy to Balance Costs Customer Satisfaction

Amazon is upgrading its seller return tools, helping merchants balance cost control and user experience through refined Returnless Resolutions and a new return dashboard. The key impacts of this upgrade are refined operations, data-driven decision-making, and improved user experience. This signals a future trend of intelligent and automated return management. The new tools aim to streamline the return process, providing sellers with more control and insights to optimize their return strategies and enhance customer satisfaction.

01/08/2026 Logistics
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Amazon Sellers Advised to Leverage Customer Feedback for Performance

Amazon Sellers Advised to Leverage Customer Feedback for Performance

Amazon sellers can proactively monitor and respond to feedback in "Voice of the Customer" to identify issues in products and operations and take corrective actions, reducing the risk of performance deterioration. Emphasize documenting improvement measures through "Take Action" to demonstrate a proactive approach to problem-solving to Amazon, which helps maintain good seller performance. By actively addressing customer concerns and showcasing improvements, sellers can safeguard their account health and improve overall customer satisfaction on the Amazon platform.

12/30/2025 Logistics Industry Insights
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Crossborder Firm Daxue Enhances Refund Flexibility for Customer Engagement

Crossborder Firm Daxue Enhances Refund Flexibility for Customer Engagement

Dashu Cross-border offers flexible event refund settings. Merchants can customize refund deadlines in event management, allowing refunds until the event ends or within a specified number of days before the event concludes. Once the first user has paid, the refund settings cannot be changed. This provides a better user experience by offering control over refund policies and mitigating potential disputes related to event cancellations or changes. This feature is particularly useful for cross-border e-commerce events where refund policies need to be clearly defined.

01/20/2026 Customs Knowledge
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Global Trade Key Customs Clearance Pitfalls to Avoid

Global Trade Key Customs Clearance Pitfalls to Avoid

This article interprets common issues in foreign trade customs clearance, such as bill of lading (B/L) amendments and return cargo operations. It emphasizes the importance of consistency between the packing list and the B/L, as well as the possibility and associated costs of B/L amendments. The article advises foreign traders to actively communicate with freight forwarders to seek the best solutions when encountering problems. This proactive approach can minimize delays and additional expenses during the customs clearance process.

08/23/2025 Logistics Encyclopedia
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Exporters Guide to Navigating Letters of Credit

Exporters Guide to Navigating Letters of Credit

This article provides a detailed interpretation of the Letter of Credit (L/C) application process, offering comprehensive guidance for foreign traders, from filling out the application form and noting key points to efficient operation guidelines. It emphasizes crucial aspects such as amount entry, designated bank selection, and shipment terms, helping you avoid common pitfalls, improve transaction efficiency, and ensure the smooth progress of your foreign trade business. The guide aims to streamline the L/C application process for optimal results.

09/26/2025 Document Interpretation
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Linkedin Expands Role Beyond Recruitment for Global Professionals

Linkedin Expands Role Beyond Recruitment for Global Professionals

LinkedIn is not only the world's largest professional networking platform but also a powerful tool for foreign trade B2B companies to expand their overseas business. By creating professional profiles, actively expanding networks, publishing high-quality content, proactively interacting and communicating, and utilizing advertising features effectively, foreign traders can fully leverage LinkedIn to develop overseas customers, promote their brand, and ultimately achieve business growth. It's a valuable platform for lead generation, building relationships, and establishing a strong online presence in the global market.

12/30/2025 Logistics Industry Insights
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Global Trade Shifts Reshape Shipping Industry Outlook

Global Trade Shifts Reshape Shipping Industry Outlook

Sanne Manders' blog post delves into the impact of IMO 2020 regulations, the role of customer experience optimization in global trade transformation, the 2018 freight market outlook, and a game theory analysis of ocean carrier competition. The article offers valuable advice for businesses to navigate challenges and seize opportunities, contributing to a better understanding of future trends in global trade. It provides insights into navigating the complexities of the shipping industry and improving customer relationships for success in the evolving global marketplace.

01/20/2026 Logistics Industry Insights
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Exporters Urged to Avoid Customs Declaration Errors for Compliance

Exporters Urged to Avoid Customs Declaration Errors for Compliance

This article delves into common errors in export customs declarations, focusing on price currency, weight, quantity units, final destination country, and duty exemption methods. It provides corresponding compliance strategies to help foreign trade enterprises avoid declaration pitfalls, improve customs clearance efficiency, and reduce trade risks. The guide aims to assist companies in navigating the complexities of export regulations and ensuring accurate and compliant declarations, ultimately minimizing potential delays and penalties.

08/23/2025 Customs Knowledge
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Global Shipping Efficiency Hinges on Cutoff Time Mastery

Global Shipping Efficiency Hinges on Cutoff Time Mastery

This article provides a detailed explanation of the meanings and importance of three crucial deadlines in international trade: CY Closing Time, Customs Clearance Cut-off Time, and Order Cut-off Time. It emphasizes the significance of freight forwarders and foreign trade practitioners understanding these concepts to ensure smooth cargo shipment. The article also offers relevant advice and suggestions to help avoid delays and complications related to these critical timeframes.

08/22/2025 Logistics Encyclopedia
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