Gambia Revenue Authority Adopts New Project Management System

Gambia Revenue Authority Adopts New Project Management System

The Gambia Revenue Authority, with WCO support, developed a project management methodology to improve project efficiency, standardize processes, reduce risks, and optimize resource allocation. This initiative aims to enhance the Authority's ability to effectively manage and deliver projects related to tax reform and revenue collection. By implementing a structured approach, the GRA seeks to improve accountability, transparency, and ultimately, its overall performance in achieving its strategic objectives. The project management framework will also facilitate better coordination and communication among different departments and stakeholders.

01/07/2026 Customs Knowledge
Read More
Malaysia Customs Enhances Elearning to Train Officers

Malaysia Customs Enhances Elearning to Train Officers

Malaysia Customs has signed a new licensing agreement with the WCO to upgrade its e-learning platform to CLiKC!, aiming to enhance the capabilities of its customs officers. This marks a significant upgrade to Malaysia's customs training system, enabling the localization of WCO courses and customized training content. This initiative will improve training efficiency, reduce costs, and promote knowledge sharing, leading the way in regional customs modernization. The upgraded platform will provide better access to relevant training materials and contribute to the professional development of customs officers.

01/22/2026 Customs Knowledge
Read More
Nigeria Customs Enhances Leadership with WCO Training Program

Nigeria Customs Enhances Leadership with WCO Training Program

The World Customs Organization (WCO) conducted a Leadership and Management Development Workshop for the Nigeria Customs Service (NCS), aiming to enhance the capabilities of senior management and drive NCS reform and modernization. The workshop covered topics such as strategic management, people management, and change management. Participants responded enthusiastically, expressing their intention to apply what they learned. The Comptroller General of the NCS highly praised the workshop, recognizing its crucial role in developing the skills necessary to address future challenges.

01/22/2026 Customs Knowledge
Read More
Benin Customs Upgrades HR Systems with WCO Assistance

Benin Customs Upgrades HR Systems with WCO Assistance

The World Customs Organization (WCO) supports the Benin Customs Administration in implementing a competency-based human resource management system, aiming to enhance customs administration in the region. Through the WCO-WACAM project, Benin Customs completed a job directory, competency inventory, and job descriptions, and developed a detailed work plan, laying the foundation for HR modernization. This initiative not only improves the quality of Benin Customs staff but also provides a reference for other African countries. This project contributes to strengthening customs efficiency and effectiveness.

01/22/2026 Customs Knowledge
Read More
WCO Program Advances Serbian Customs Modernization

WCO Program Advances Serbian Customs Modernization

The World Customs Organization (WCO) held a Leadership and Management Development Workshop in Serbia, aiming to enhance the leadership and management skills of Serbian customs officials. This initiative is designed to drive organizational reform and modernization. Participants greatly benefited from the workshop and expressed their commitment to applying the acquired knowledge to bridge the gap between policy formulation and implementation. They pledged to contribute to the development of Serbian Customs by leveraging their improved leadership capabilities.

01/22/2026 Customs Knowledge
Read More
Burkina Faso Improves Customs Valuation with WCO Support

Burkina Faso Improves Customs Valuation with WCO Support

The Burkina Faso General Directorate of Customs (DGD) sought technical assistance from the World Customs Organization (WCO) to rebuild its autonomous customs valuation capacity. The WCO assisted by conducting a diagnostic assessment of the DGD's existing system and providing recommendations for improvement. This support helped the DGD establish an efficient, transparent, and compliant customs valuation system, enhancing its autonomous regulatory capabilities and promoting national economic development. The assistance focused on strengthening internal expertise and processes related to valuation.

01/26/2026 Customs Knowledge
Read More
Gambia Revenue Authority Boosts Project Management for Modernization

Gambia Revenue Authority Boosts Project Management for Modernization

The Gambia Revenue Authority, with support from the WCO-Sweden Cooperation Programme (OMD-MADAO), has successfully developed a project management methodology to improve the efficiency of reform and modernization projects. This methodology covers all phases of the project lifecycle and is expected to be officially approved and fully implemented in September. It aims to establish an efficient and standardized project management system within the Gambia Revenue Authority and serve as a model for other developing countries. The initiative will enhance the GRA's ability to effectively manage and execute strategic projects.

01/26/2026 Customs Knowledge
Read More
Burkina Faso Customs Boosts Project Management for Modernization

Burkina Faso Customs Boosts Project Management for Modernization

With the support of the World Customs Organization, Burkina Faso Customs successfully held a senior management training program on project management, enhancing its capacity in managing customs reform projects. This training is part of the MADAO project, aimed at modernizing African customs. Through interactive teaching and case studies, participants acquired key project management skills, ensuring the implementation of customs strategic plans. This initiative provides valuable experience for customs administrations in other developing countries.

01/26/2026 Customs Knowledge
Read More
Brands Leverage Product Storytelling to Drive Emotional Engagement

Brands Leverage Product Storytelling to Drive Emotional Engagement

Product stories bridge the emotional gap between brands and consumers. They encompass concept stories, origin stories, and usage stories, effectively conveying brand values and showcasing product uniqueness. Effective product storytelling requires understanding the audience, ensuring authenticity, incorporating emotional elements, focusing on detailed descriptions, and utilizing multiple channels for dissemination. By implementing these strategies, brands can leverage product stories to drive growth and foster stronger customer relationships by making the product more relatable and memorable.

01/26/2026 Logistics Encyclopedia
Read More
WCO Enhances Bosnias Tax Authority Risk Management

WCO Enhances Bosnias Tax Authority Risk Management

The World Customs Organization (WCO) supported the Indirect Taxation Authority of Bosnia and Herzegovina (ITA BiH) in enhancing its risk management capabilities through a national workshop. The workshop covered risk assessment, profiling, information management, and resource optimization, fostering exchange between ITA BiH and international experts. This event laid the foundation for ITA BiH to strengthen its risk management system and improve enforcement efficiency. Recommendations included continued international cooperation and domestic collaboration to further improve risk management practices.

01/27/2026 Customs Knowledge
Read More