The Dilemma of the Express Delivery Industry: An In-depth Analysis of the Snail Delivery Phenomenon
The express industry is facing serious service quality issues, particularly during peak sales periods, with delays and losses becoming increasingly common. Consumer trust is being tested amid various challenges. Malicious competition and rapid expansion within the industry have led to a decline in service levels, necessitating improvement. Strengthening regulations, enhancing service standards, and valuing employee quality are key to promoting healthy industry development. Only by addressing these crucial areas can the sustainability of express services be ensured.
