Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex, in collaboration with AWS, introduces an AI customer service robot service. Built on the AWS technology architecture, it comprises three key modules: knowledge indexing, intelligent Q&A, and data optimization. This provides businesses with comprehensive value across pre-sales, sales, and after-sales stages. Real-world case studies demonstrate that this solution significantly reduces manual ticket volume, shortens problem resolution time, and enhances customer satisfaction.

01/28/2026 Logistics Industry Insights
Read More
Luxury Brands Boost Loyalty with Whiteglove Lastmile Delivery

Luxury Brands Boost Loyalty with Whiteglove Lastmile Delivery

Ryder Last Mile Delivery provides professional white glove service, focusing on in-home delivery of non-standard goods. They enhance customer satisfaction through professional installation, meticulous care, and attentive service. Leveraging advanced technology enables real-time order tracking and proactive notifications, improving transparency. This helps brands earn customer loyalty and achieve long-term business growth by ensuring a premium delivery experience that reflects positively on the brand.

01/29/2026 Logistics
Read More
Forward Air Expands Via Acquisitions and Growth

Forward Air Expands Via Acquisitions and Growth

Forward Air is expanding its business footprint through the acquisitions of Value Logistics and CLW Delivery Inc., while actively pursuing organic growth initiatives, including the launch of Less-Than-Truckload (LTL) services. The company is committed to building a comprehensive integrated logistics service system. By leveraging lean operations, technology enablement, and talent strategies, Forward Air aims to improve efficiency, reduce costs, and lead the industry's development.

01/29/2026 Logistics
Read More
Realtime Inventory Tracking Boosts Supply Chain Efficiency

Realtime Inventory Tracking Boosts Supply Chain Efficiency

This paper delves into the core value of in-transit inventory visibility, including improving profit margins, optimizing resource allocation, enhancing customer service levels, and preventing potential delays. It analyzes the key steps to achieve visibility, emphasizing technology selection, data integration, visualization tool development, partner collaboration, and continuous improvement. Through case studies, it showcases successful practical applications and significant results of in-transit inventory visibility.

01/29/2026 Logistics Industry Insights
Read More
Kenco Acquires Drexel Industries to Expand North American Presence

Kenco Acquires Drexel Industries to Expand North American Presence

US 3PL giant Kenco strategically acquired Canada's Drexel I, aiming to expand its North American logistics footprint and penetrate the Canadian market. By integrating Drexel's local advantages with Kenco's automation technology, the acquisition enhances service capabilities to address intensifying market competition and provide customers with more efficient logistics solutions. This acquisition signals a new shift in the North American logistics market and warrants attention.

01/30/2026 Logistics
Read More
Righthand Robotics Automates Ecommerce Order Fulfillment

Righthand Robotics Automates Ecommerce Order Fulfillment

RightHand Robotics released RightPick, an innovative picking solution combining hardware and software to help e-commerce companies reduce costs and improve efficiency. RightPick utilizes a machine learning backend and sensor-equipped robotic hand, capable of handling a wide variety of items. It's suitable for warehouses with high SKUs and large order volumes, enabling rapid order fulfillment and driving the advancement of automated picking technology in e-commerce.

01/30/2026 Logistics
Read More
Pwc Logistics MA Shifts to Resilience Specialized Services

Pwc Logistics MA Shifts to Resilience Specialized Services

A PwC report indicates a shift in logistics M&A focus from scale expansion to strategic positioning. Investors are prioritizing technology modernization, supply chain resilience, and specialized logistics services, favoring markets with high barriers to entry. Companies should adapt to this trend by enhancing competitiveness and preparing for future challenges. The focus is on strategic investments that improve efficiency and resilience rather than simply increasing size.

01/30/2026 Logistics Industry Insights
Read More
Amazon Sellers Turn to AI for Sales Growth

Amazon Sellers Turn to AI for Sales Growth

AI technology is revolutionizing Amazon Listing Optimization. By integrating copywriting, visuals, traffic, and reputation, AI-powered panoramic analysis helps sellers pinpoint issues, optimize strategies, and improve efficiency and sales. This signifies a shift towards a more refined and data-driven era of Amazon operations. AI enables precise problem identification and strategic improvements, leading to enhanced performance and a more sophisticated approach to managing Amazon listings.

02/02/2026 Logistics Industry Insights
Read More
Captain BI Enhances Crossborder Ecommerce with Data Analytics

Captain BI Enhances Crossborder Ecommerce with Data Analytics

Captain BI, a brand of Chuanqi Technology, focuses on Amazon precision operation and data analysis, providing cross-border e-commerce enterprises with full-scenario data analysis, precise promotion, and supply chain collaborative management. It has served over 500,000 sellers, helping companies achieve digital transformation and improve global retail efficiency. The goal is to become the most influential cross-border e-commerce data platform service provider.

02/02/2026 Logistics Industry Insights
Read More
AI Boosts Home Hardware Firms US Market Growth

AI Boosts Home Hardware Firms US Market Growth

A furniture hardware company in Guangzhou achieved precise customer acquisition in the US market using the "TradeXiaoqi" AI customer acquisition tool. By configuring precise tasks and crafting professional prospecting emails, the company significantly improved inquiry conversion rates and reduced customer acquisition costs. This case demonstrates the immense potential of AI technology in the foreign trade sector. Businesses should actively embrace AI to achieve intelligent transformation.

02/03/2026 Customs Knowledge
Read More