Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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US Service Sector Hits Record High in May Amid Demand Surge

US Service Sector Hits Record High in May Amid Demand Surge

The US Services PMI hit a record high of 64 in May, signaling a robust economic recovery. All 18 industries reported growth, driven by pent-up demand. However, supply chain bottlenecks, labor shortages, and inflationary pressures pose significant challenges. Experts anticipate a potential pullback in the future, but overall demand remains strong. Policymakers should focus on addressing structural issues to ensure sustainable growth. The strong PMI indicates a vibrant services sector, but the underlying constraints need careful monitoring to avoid hindering long-term economic progress.

01/20/2026 Logistics Industry Insights
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US Service Sector Growth Hits Twoyear Low Amid Eased Recession Concerns

US Service Sector Growth Hits Twoyear Low Amid Eased Recession Concerns

The US Services PMI hit a two-and-a-half-year low, indicating a slowdown in growth, although it remains in expansion territory. Slower order growth, employment contraction, and rising prices are key challenges. Experts believe that the risk of economic recession is manageable, with inflation and interest rates being crucial influencing factors. Future attention should be focused on inflation trends and the Federal Reserve's interest rate policy. Despite the slowdown, the services sector continues to contribute to overall economic activity, but its performance warrants close monitoring.

01/30/2026 Logistics Industry Insights
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Logistics Firms Honored for Service Excellence in Quest for Quality Awards

Logistics Firms Honored for Service Excellence in Quest for Quality Awards

The Quest for Quality Award from *Logistics Management* magazine is a key benchmark for service quality in the logistics industry. This paper delves into the award's selection mechanism and evaluation criteria, revealing core customer needs regarding logistics services. It provides data-driven insights for companies to improve service quality and grasp industry trends. The analysis of the award highlights the importance of understanding customer perceptions and adapting strategies to meet evolving expectations within the competitive logistics landscape.

01/30/2026 Logistics Industry Insights
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Ebay Shoppers Advised on Navigating Customs Duties

Ebay Shoppers Advised on Navigating Customs Duties

This article provides a detailed interpretation of eBay's customs duty policy for overseas shopping, including duty collection standards, value limits, tax rates, and personal postal item limits. It also offers practical tips to minimize customs duty risks, helping consumers make more informed purchasing decisions on eBay. The guide covers key aspects of navigating import taxes and understanding the regulations surrounding international shipments, ultimately aiming to enhance the eBay shopping experience and avoid unexpected costs.

01/04/2026 Customs Knowledge
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China Post Expands Costeffective Sea Freight to Australia

China Post Expands Costeffective Sea Freight to Australia

This article provides a detailed analysis of the process, cost structure, and key considerations for shipping goods to Australia via China Post sea freight. Sea freight, as an economical cross-border logistics solution, is particularly suitable for heavy or bulky goods where time sensitivity is not a primary concern. This article aims to offer a practical guide for readers with cross-border shipping needs, covering essential aspects of postal sea shipping to Australia.

01/23/2026 Logistics Encyclopedia
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Amazon Sellers Urged to Master US ZIP Codes for Shipping

Amazon Sellers Urged to Master US ZIP Codes for Shipping

This article focuses on Amazon US sellers and details the importance and selection methods of efficient postal code lookup tools. By mastering these tools, sellers can more accurately fill in mailing addresses, ensuring timely delivery of goods, improving operational efficiency, and increasing customer satisfaction. This ultimately leads to success in the competitive Amazon marketplace. Accurate zip code information is crucial for smooth logistics and avoiding delivery issues, directly impacting the seller's reputation and profitability.

01/26/2026 Logistics Encyclopedia
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Chinas Tea Exports to Netherlands Key Shipping Insights

Chinas Tea Exports to Netherlands Key Shipping Insights

This article details the three main methods (sea, air, and postal services) for sending tea from China to the Netherlands. It provides practical advice on key aspects such as tea packaging, customs duties, and taxes. The aim is to help tea exporters or individuals better understand the relevant procedures and precautions, ensuring the safe and efficient delivery of tea to its destination. This guide offers valuable insights for navigating the complexities of international tea shipping.

01/26/2026 Logistics Encyclopedia
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Hong Kong to Shaanxi Shipping Cost and Efficiency Guide

Hong Kong to Shaanxi Shipping Cost and Efficiency Guide

This article details various methods for shipping items from Hong Kong to Shaanxi, including surface mail, airmail, and express delivery, comparing their speed, price, and applicable scenarios. It also provides practical information such as freight calculation, packaging requirements, customs declaration, and tracking inquiries, helping readers choose the most suitable shipping solution to safely and quickly deliver items to their destination. This guide aims to simplify the process and ensure a smooth and efficient postal experience.

02/02/2026 Logistics Encyclopedia
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Global Ecommerce Logistics Key Trends and Strategies

Global Ecommerce Logistics Key Trends and Strategies

This paper delves into the factors influencing logistics timeliness in cross-border e-commerce. It compares the speed and cost of various channels, including commercial express, dedicated line logistics, postal packets/surface mail, and sea/rail transport. The paper proposes strategies to improve logistics efficiency, such as optimizing customs clearance, pre-stocking inventory, and selecting reliable partners. The aim is to help cross-border e-commerce sellers enhance their logistics efficiency and improve customer satisfaction.

02/03/2026 Logistics Encyclopedia
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