Douyin Introduces 100point Merchant Scoring System

Douyin Introduces 100point Merchant Scoring System

Douyin Experience Score has undergone a significant update, transitioning from a 5-point to a 100-point system with a shortened 30-day assessment cycle. The new rules refine the evaluation metrics for product, service, and logistics experience, aiming to enhance overall user experience on the platform. Merchants need to pay close attention to key indicators such as negative review rate, return rate, average response time, after-sales rejection rate, and timely pickup rate. Optimizing operational strategies is crucial for gaining a competitive edge under the new regulations.

01/04/2026 Logistics Industry Insights
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FBM Sellers Gain Edge in Amazon Buy Box Competition

FBM Sellers Gain Edge in Amazon Buy Box Competition

This article delves into the key factors and strategies for Amazon Fulfillment by Merchant (FBM) listings to quickly win the Buy Box. By analyzing listing quality, order response time, product price, inventory levels, seller performance, and listing age, it provides FBM sellers with a practical guide to optimize their listings and enhance competitiveness. The article emphasizes the importance of refined operations and differentiated competition to succeed in the Amazon marketplace. It offers actionable insights for improving Buy Box eligibility and driving sales.

01/04/2026 Logistics Industry Insights
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Amazon Sellers to Bear Higher Costs Under New Return Policy

Amazon Sellers to Bear Higher Costs Under New Return Policy

A new development in Amazon's return policy seemingly allows sellers to charge restocking fees in specific situations, primarily targeting Fulfillment by Merchant (FBM) sellers. FBM sellers should be wary of extra shipping costs resulting from incorrect return label information. It's crucial to closely monitor policy changes and implement effective measures to reduce operational costs and risks. This policy shift necessitates careful attention to detail and proactive management of returns for FBM sellers to maintain profitability and avoid unexpected expenses.

12/29/2025 Logistics
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Amazon Sellers Face Crackdown on High Order Cancellations

Amazon Sellers Face Crackdown on High Order Cancellations

This article delves into the potential risks of exceeding the cancellation rate threshold for Amazon Fulfillment by Merchant (FBM) orders. It provides detailed strategies and techniques for writing effective Plan of Action (POA) appeals. The article emphasizes the importance of proactive prevention to minimize cancellation rates and ensure the safe operation of the seller's Amazon store. It aims to equip sellers with the knowledge and tools necessary to address cancellation rate issues and safeguard their business on the Amazon platform.

12/30/2025 Logistics
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Google Merchant Center Now Supports Chinese Language

Google Merchant Center Now Supports Chinese Language

This article provides a detailed guide on how to switch the Google Merchant Center (GMC) backend language from English or other languages to Chinese. Through illustrated step-by-step instructions, it helps users overcome language barriers and improve GMC usage efficiency. It emphasizes that switching the backend language does not affect the ad display language and provides important notes and considerations for users during the process. The tutorial aims to make GMC more accessible for Chinese-speaking users.

01/04/2026 Logistics Encyclopedia
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Coupang Seller Platform Outage Sparks Merchant Backlash

Coupang Seller Platform Outage Sparks Merchant Backlash

Coupang's Seller Central recently experienced a sudden outage, hindering seller operations and potentially impacting consumer experience. The platform initially cited network issues as the cause, but reports suggest a possible link to the surge of Chinese sellers. The incident has raised concerns within the industry regarding the technical support capabilities of e-commerce platforms. The outage caused significant disruption for sellers relying on the platform for their business activities, and questions are being asked about Coupang's preparedness for handling increased traffic and seller volume.

01/04/2026 Logistics Industry Insights
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Ulta Beauty Expands Omnichannel Fulfillment Capacity

Ulta Beauty Expands Omnichannel Fulfillment Capacity

Ulta Beauty is expanding its store fulfillment program to 400 locations, enhancing its same-day delivery service. This initiative aims to improve efficiency, reduce costs, and strengthen the omnichannel experience for customers. By leveraging its store network for fulfillment, Ulta Beauty is optimizing its logistics and providing faster delivery options. The company is also upgrading its supply chain to support future growth and meet the increasing demands of its expanding e-commerce operations. This strategic move underscores Ulta Beauty's commitment to providing a seamless and convenient shopping experience across all channels.

01/16/2026 Logistics
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Robotics Transform Warehousing and Order Fulfillment

Robotics Transform Warehousing and Order Fulfillment

This article explores the application of robotics automation in supply chain management, particularly within the retail, e-commerce, and fresh produce industries. It highlights how robotics automation addresses challenges like discrete order picking, split-case replenishment, and e-commerce order fulfillment by improving operational efficiency, accelerating throughput, expanding capacity, and reducing labor costs. The importance of selecting the right partner for successful robotics automation implementation is also emphasized. This enables companies to streamline operations and meet increasing customer demands effectively.

01/16/2026 Warehousing
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Mobile Workstations Boost Ecommerce Fulfillment Efficiency

Mobile Workstations Boost Ecommerce Fulfillment Efficiency

This article delves into how mobile powered workstations enhance e-commerce fulfillment efficiency, capacity, and accuracy. By analyzing their core advantages and application scenarios, it highlights the value of mobile workstations in optimizing processes, reducing errors, and improving space utilization. It also points out deployment considerations and future development trends, providing a reference for companies to achieve speed and efficiency improvements in the e-commerce logistics field. The study emphasizes the potential of mobile workstations to revolutionize fulfillment operations.

01/19/2026 Logistics Industry Insights
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Amazon Fulfillment Guide Aids Crossborder Sellers

Amazon Fulfillment Guide Aids Crossborder Sellers

This article delves into the time zone logic behind Amazon's shipping time, emphasizing that Amazon's shipping time is based on the location of the marketplace. It compares the timeliness differences among FBA, FBM, and Overseas Shopping. Furthermore, it provides practical logistics strategy suggestions for cross-border sellers, including accurately calculating time zones, optimizing logistics channels, and reserving buffer time, to help improve operational efficiency and reduce operational risks. The focus is on understanding and managing time zone differences for optimal delivery performance.

01/26/2026 Logistics Encyclopedia
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