New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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US Probes National Security Risks in Aircraft Industry

US Probes National Security Risks in Aircraft Industry

The U.S. Department of Commerce has initiated a Section 232 investigation into the commercial aircraft industry, assessing the potential national security threats posed by imported aircraft, engines, and components. The investigation focuses on foreign subsidies, overcapacity, the risk of supply chain weaponization, and domestic capacity expansion possibilities. It aims to explore the necessity of protective measures such as tariffs and quotas. This move could trigger trade friction, reshape global supply chains, impact aviation product prices, and introduce uncertainty to industry innovation.

01/08/2026 Customs Knowledge
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Ecommerce Boom Fuels Lastmile Delivery Competition

Ecommerce Boom Fuels Lastmile Delivery Competition

Alternative parcel carriers like Jitsu, SpeedX, and Veho are aggressively expanding in the US market, challenging industry giants like FedEx and UPS. Jitsu is increasing its presence in the Midwest, SpeedX is growing in multiple states, and Veho is eyeing Louisville and Richmond as new markets. By strengthening their domestic networks, these companies aim to increase their shipping volume and enhance their overall value. Their expansion signifies an intensifying competition in the last-mile delivery sector as they vie for market share.

01/08/2026 Logistics
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Walmart Opens Beef Plant to Expand Supply Chain Control

Walmart Opens Beef Plant to Expand Supply Chain Control

Walmart's first self-operated beef processing plant in Kansas marks a significant step in its vertical integration strategy. This move aims to strengthen supply chain resilience, invest in American manufacturing, and control the Angus beef supply chain. By building its own processing plant and making equity investments, Walmart seeks to improve product quality, reduce costs, enhance transparency, and ultimately deliver greater value to consumers. This initiative has a profound impact on the retail industry and may inspire more retailers to follow suit.

01/08/2026 Logistics Industry Insights
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Saia Moves Customer Service to Local Terminals for Faster Support

Saia Moves Customer Service to Local Terminals for Faster Support

Saia Logistics is decentralizing its customer service functions to local terminals to improve responsiveness and customer experience. This move aims to break the traditional centralized service model by directly connecting customers with local teams. While facing challenges in balancing efficiency and cost, it promises breakthroughs in rapid response and personalized service. This transformation also inspires the logistics industry, highlighting the need for continuous innovation and technology adoption to adapt to evolving customer needs. The shift emphasizes localized support for enhanced customer satisfaction.

01/08/2026 Logistics
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Outdated Supply Chains Drive Costs Amid Automation Push

Outdated Supply Chains Drive Costs Amid Automation Push

This paper argues that traditional, manual supply chain processes cause businesses to miss out on profits and growth opportunities, emphasizing the importance of automation upgrades. By analyzing the drawbacks of manual processes and the cost of maintaining the status quo, it illustrates how automation and data visibility solutions can help companies eliminate errors, make better decisions, and recover revenue. Ultimately, these solutions enable businesses to gain a competitive edge and transform the supply chain from a cost center into a growth engine.

01/08/2026 Logistics Industry Insights
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USPS Adopts Open Access Strategy for Lastmile Delivery

USPS Adopts Open Access Strategy for Lastmile Delivery

The United States Postal Service (USPS) is actively collaborating with logistics companies and retailers through its "Open Last Mile" initiative, aiming to provide faster, more reliable, and cost-effective delivery services, particularly same-day and next-day options. This marks a significant shift in USPS's strategic direction, designed to improve operational efficiency, expand its service offerings, and reshape its position in the logistics industry. This collaboration aims to bring numerous benefits to both retailers and consumers by enhancing delivery speed and reliability.

01/08/2026 Logistics Industry Insights
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Ecommerce Firms Expand Capacity Ahead of Holiday Rush

Ecommerce Firms Expand Capacity Ahead of Holiday Rush

Veho, Jitsu, and Gofo, three major logistics companies, are actively preparing for the holiday shopping season by expanding capacity, optimizing technology, and building nationwide networks to enhance their service capabilities. Veho focuses on key markets, Jitsu emphasizes technology empowerment, and Gofo strives to establish a nationwide network. These measures provide e-commerce sellers with more diversified logistics options, helping them succeed during the holiday season. The companies are aiming to improve delivery speed and reliability during the peak demand period.

01/08/2026 Logistics
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Amazon Fresh Expands to 2300 Markets Amid Growth Push

Amazon Fresh Expands to 2300 Markets Amid Growth Push

Amazon's Fresh & Fast Delivery service now covers 2300 markets, doubling shopping frequency for users. Fresh produce has become a popular category, with private label brands performing strongly. The 'Fresh Guarantee' enhances customer trust. Amazon plans further expansion by 2026. This service is not only a logistical innovation, but also a strategic shift in user behavior, increasing customer loyalty, market share, and brand value. It represents a key component of Amazon's e-commerce strategy focused on convenience and quality in the fresh food sector.

01/08/2026 Logistics
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Logistics Firms Compete for Talent Amid Industry Labor Shortage

Logistics Firms Compete for Talent Amid Industry Labor Shortage

The logistics industry faces a severe talent shortage. Experts suggest companies shift their recruitment strategies, expand talent pools, prioritize employee training and career development, and build a positive employer brand. Only by doing so can they break through in the talent war and win the future. Addressing this shortage requires a multi-faceted approach focusing on attracting, developing, and retaining skilled personnel. Companies need to invest in their workforce and create an environment where employees feel valued and have opportunities for growth.

01/08/2026 Logistics Industry Insights
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