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Banjul Port, located in Gambia, serves as the largest seaport in the country and plays a crucial role in its economic development. With convenient transportation and comprehensive facilities, the port supports nearly 90% of Gambia's external trade. The modern equipment and technology at Banjul Port ensure efficient loading and unloading operations, making it well-known in Africa for its safety and straightforward trade procedures.
The World Customs Organization (WCO), through the West Africa Customs Administration Modernization (WACAM) project, is supporting the Gambia Revenue Authority (GRA) in implementing a competency-based human resource management model. A WCO expert team reviewed GRA's HR management tools and provided recommendations for improvement and an implementation plan. GRA is expected to become a benchmark in human resource management in the West and Central African region, offering valuable lessons for other countries. This initiative aims to enhance efficiency and effectiveness within the GRA through strategic human resource development.
With support from the World Customs Organization-West and Central Africa Capacity Building Project, The Gambia Revenue Authority has launched the development of a strategic dashboard to improve performance management. By identifying key performance indicators (KPIs) and establishing monitoring mechanisms, the dashboard will provide senior management with an overview of organizational performance, facilitating decision-making and organizational development. This initiative represents a significant step for The Gambia in advancing modern tax administration.
The World Customs Organization (WCO), through the West Africa Customs Administration Modernization (WACAM) project, supports the Gambia Revenue Authority (GRA) in modernizing its Human Resource Management (HRM). GRA is pioneering a competency-based HRM approach in West and Central Africa, reviewing and refining key tools such as job catalogs and competency frameworks. This initiative aims to build a highly qualified tax workforce, improve operational efficiency and service delivery, and contribute significantly to national economic development. The focus is on creating a sustainable and effective HRM system within the GRA.
GIZ Germany, in collaboration with the WCO, is supporting Gambia in enhancing trade facilitation. The project focuses on optimizing risk management, strengthening inter-agency cooperation, and utilizing the WCO Time Release Study tool. The aim is to reduce cargo clearance times, improve trade efficiency, and ultimately promote economic development in Gambia. This initiative seeks to streamline customs procedures and create a more competitive trading environment for the country.
With support from HMRC, the WCO is assisting the Gambia Revenue Authority (GRA) in implementing an Authorized Economic Operator (AEO) program and advancing Coordinated Border Management (CBM). Through online training, field visits, and joint workshops, the initiative aims to enhance the capacity of the GRA and other border agencies. This optimization of customs clearance processes is expected to promote trade facilitation in Gambia, leading to improved efficiency and reduced costs for businesses involved in international trade. The project is crucial for Gambia's economic development by streamlining border procedures.
With Sida's funding, the WCO, through the WACAM project, is assisting the Gambia Revenue Authority in enhancing its human resource management capabilities and optimizing recruitment processes. This initiative aims to strengthen the GRA's operational efficiency by improving its ability to attract, retain, and develop qualified personnel. The project focuses on modernizing HR practices and aligning them with international standards to support the GRA's mandate in revenue collection and border security. Ultimately, this contributes to Gambia's economic development by fostering a more effective and transparent customs administration.
The World Customs Organization (WCO), through the West Africa Customs Administration Modernization Project, supported the Gambia Revenue Authority (GRA) in implementing competency-based human resource management modernization. The expert team assisted the GRA in refining key tools such as the competency directory and job directory, laying the foundation for subsequent communication, change management, and system implementation. This initiative aims to improve tax collection efficiency and promote national economic development.
With the support of the World Customs Organization, The Gambia Revenue Authority (GRA) launched strategic management reforms to enhance organizational efficiency and strategic execution. Through assessment, roadmap development, and strengthening project management systems, the GRA aims to become a West African tax model, contributing to regional development. The reforms are expected to improve revenue collection, streamline processes, and foster greater international cooperation in tax matters, ultimately boosting The Gambia's economic growth and stability.
