New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Indonesia Boosts Trade Security with Wcobacked AEO Program

Indonesia Boosts Trade Security with Wcobacked AEO Program

Indonesia is expanding its Authorized Economic Operator (AEO) program with support from the World Customs Organization (WCO). A seminar was held in Jakarta, sharing experiences from the EU, US, and Japan. The program aims to enhance supply chain security by certifying businesses, granting them benefits such as streamlined customs clearance and reduced risk. Future plans include integrating the AEO program with aviation security. The WCO has pledged continued collaboration to promote trade facilitation, attract investment, and improve Indonesia's international competitiveness. The AEO program is crucial for Indonesia's economic growth and global trade integration.

01/07/2026 Customs Knowledge
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Aviation Safety Relies on Iatas Dangerous Goods Training

Aviation Safety Relies on Iatas Dangerous Goods Training

IATA DGR Initial Training is designed for personnel handling dangerous goods. It covers identification, packaging, documentation, and other key aspects to ensure safety in air transport. Upon successful completion, participants receive an IATA certificate valid for 24 months. The training equips individuals with the necessary knowledge and skills to comply with IATA regulations and handle dangerous goods safely and efficiently, minimizing risks associated with their transportation by air.

01/20/2026 Logistics Encyclopedia
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IATA Launches Aviation Safety Risk Management Simulation

IATA Launches Aviation Safety Risk Management Simulation

The IATA Safety Risk Management (SRM) simulation course combines theoretical learning with practical exercises to help participants master the core principles and key skills of safety risk management. The course covers critical areas such as risk identification, assessment, and control, and provides a highly realistic simulation environment. This allows participants to improve their decision-making abilities and teamwork skills in a risk-free setting, cultivate a proactive safety culture, and ultimately enhance operational safety levels to achieve operational excellence.

01/20/2026 Logistics Industry Insights
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Safetpak Enhances Dangerous Goods Transport Safety

Safetpak Enhances Dangerous Goods Transport Safety

Saf-T-Pak Inc., a Canadian provider of dangerous goods transportation packaging solutions, is an IATA Platinum Partner. The company offers packaging design, manufacturing, and compliance consulting services that meet international standards. They are dedicated to providing safe and reliable dangerous goods transportation solutions for the medical, pharmaceutical, and research industries. Their services aim to reduce transportation risks and ensure the safe delivery of goods. Saf-T-Pak focuses on compliance and safety throughout the entire transportation process.

01/20/2026 Logistics Encyclopedia
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IATA Workshop Advances Aviation Safety Standards

IATA Workshop Advances Aviation Safety Standards

The IATA Safety Management System Workshop helps aviation executives master ICAO/EASA standards, improve risk management, prevent accidents, build a superior safety culture, and enhance competitiveness. Participants will gain insights into implementing and maintaining a robust SMS, ensuring compliance, and fostering a proactive approach to safety. The workshop covers key elements of SMS, including hazard identification, risk assessment, safety assurance, and safety promotion. By attending, aviation leaders can strengthen their organization's safety performance and contribute to a safer aviation industry.

01/27/2026 Logistics Encyclopedia
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Chinas Electric Tricycles Gain Popularity in Europe

Chinas Electric Tricycles Gain Popularity in Europe

This article provides a detailed interpretation of the requirements and considerations for exporting electric tricycles to Europe. It covers key aspects such as product classification, export procedures, dangerous goods regulations for battery transportation, and CE/RoHS/REACH certifications. This guide aims to provide a comprehensive understanding of market access rules, mitigate operational risks, and facilitate successful expansion into overseas markets. It helps businesses navigate the complexities of exporting electric tricycles and ensures compliance with European regulations.

01/27/2026 Logistics Encyclopedia
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Douyin Sellers Face New Deposit Rules Key Guidelines

Douyin Sellers Face New Deposit Rules Key Guidelines

This article provides an in-depth analysis of Douyin (TikTok) store deposit policies, offering a detailed guide to category-specific deposit standards for personal, individual, and enterprise stores. It emphasizes the differences and connections between basic and floating deposits, as well as restrictions and deposit standards for personal stores based on the categories they operate in. The aim is to help merchants clarify their understanding, plan rationally, and operate steadily. It covers the different deposit requirements based on the type of store and the categories of products being sold.

01/05/2026 Logistics Encyclopedia
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IATA Improves Flight Connection Data to Boost Efficiency

IATA Improves Flight Connection Data to Boost Efficiency

The International Air Transport Association (IATA) has released an updated version of its Minimum Connecting Time (MCT) data, covering over 400 airports worldwide. This aims to help airlines, airports, and passengers optimize travel planning and improve transfer efficiency. Offering Basic, Advanced, and Premium subscription models, it caters to diverse user needs, helping to eliminate transfer anxiety and ensure smoother journeys. The updated MCT data adheres to IATA standards and is a valuable resource for enhancing operational efficiency and passenger experience.

01/20/2026 Logistics Encyclopedia
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NMPA Issues Guide to Medical Device Registration in China

NMPA Issues Guide to Medical Device Registration in China

The People's Republic of China Medical Device Registration Certificate is a crucial market access permit for medical devices entering the Chinese market. This article interprets the importance of the registration certificate and emphasizes the role of compliance procedures, professional agencies, and customs clearance services in successfully obtaining the certificate, helping companies smoothly enter the Chinese market. It highlights the need for adherence to regulations and the benefits of utilizing expert assistance to navigate the registration process efficiently and effectively.

08/21/2025 Document Interpretation
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