Forklift Buyers Prioritize Service Over Price in 2024

Forklift Buyers Prioritize Service Over Price in 2024

The 2024 forklift procurement survey reveals that service quality has surpassed price as a key decision factor. In the face of economic uncertainty, companies are prioritizing return on investment, demanding higher reliability, ease of maintenance, and spare parts availability for forklifts. The report highlights trends in forklift fleet management, the impact of economic factors, procurement intentions, and spare parts replacement. It provides valuable insights for industry stakeholders, emphasizing the shift towards long-term value and operational efficiency over solely focusing on initial purchase price.

02/04/2026 Logistics Industry Insights
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Service and Cost Drive 2024 Forklift Purchasing Trends

Service and Cost Drive 2024 Forklift Purchasing Trends

The 2024 forklift application survey reveals that service quality and total cost of ownership are surpassing price as key factors in forklift procurement decisions. Companies are placing greater emphasis on reliability, service support, safety, and energy efficiency during evaluation. Economic conditions are influencing purchasing intentions, and regular replacement of parts is a primary maintenance focus. This shift indicates a growing awareness of the long-term value and operational efficiency offered by superior service and reliable equipment, rather than solely focusing on initial purchase price.

02/04/2026 Logistics Industry Insights
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Fedex Expands Ecommerce Service to 24 European Countries

Fedex Expands Ecommerce Service to 24 European Countries

FedEx International Connect Plus (FICP) expands to 24 countries in Europe, connecting 47 markets globally, providing a fast and economical logistics solution for cross-border e-commerce. With delivery within 1-3 days in Europe, competitive pricing, and extensive market coverage, FICP helps businesses expand their global operations, improve customer satisfaction, and enhance market competitiveness. This expansion strengthens FedEx's commitment to supporting the growth of international e-commerce and providing reliable and efficient shipping options for businesses seeking to reach a wider customer base.

02/04/2026 Logistics
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Averitt Express Unveils Retail Supply Chain Optimization Service

Averitt Express Unveils Retail Supply Chain Optimization Service

Averitt Express introduces its retail distribution service, focusing on providing retailers with customized supply chain solutions. The service aims to accelerate speed to shelf, optimize inventory management, and improve overall operational efficiency. By streamlining these processes, Averitt empowers retailers to gain a competitive edge in the demanding marketplace. This offering provides tailored strategies to meet the unique needs of each retailer, ensuring a more agile and responsive supply chain.

02/04/2026 Logistics
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Callnovo Wins FP Praise for Resilient Customer Service

Callnovo Wins FP Praise for Resilient Customer Service

Global construction machinery parts expert FP praises Callnovo's customer service execution. Under high pressure, Callnovo ensures stable and orderly service by carefully selecting talent, optimizing operations, and improving contingency plans, earning customer trust and demonstrating excellent customer service capabilities. This proactive approach allows Callnovo to maintain service levels even during peak demand, solidifying their reputation for reliability and responsiveness. Their commitment to operational excellence translates into consistent and dependable support for FP.

02/03/2026 Logistics Industry Insights
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Ousuitong Introduces payafterapproval VAT Service for UK Ecommerce

Ousuitong Introduces payafterapproval VAT Service for UK Ecommerce

Eutax introduces an innovative 'Pay-Later' model for UK VAT registration, addressing sellers' challenges with difficult and slow registration processes. With this model, sellers can place an order for £0, eliminating upfront costs. Eutax's expert team handles complex questionnaires, and sellers only pay a £498 service fee upon successful VAT registration. This simplifies the registration process, speeds up approval times, and allows sellers to focus on business growth without worrying about VAT registration hurdles.

02/03/2026 Customs Knowledge
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US Service Sector Shows Growth Despite Economic Challenges

US Service Sector Shows Growth Despite Economic Challenges

The US Services PMI has grown for five consecutive months, but the growth rate is slowing, reflecting challenges to economic recovery. Industry divergence is evident, and businesses are concerned about future uncertainty. Experts believe the economy is returning to normal, but inflation, the labor market, and geopolitical risks remain. The future of the service sector is uncertain, and businesses need to be cautious. The slowdown suggests a more moderate pace of economic expansion and highlights the ongoing complexities in the current economic landscape.

02/03/2026 Logistics Industry Insights
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